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OPSM
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.7 (98)
  • Return Claim MadeYes (10) · No (115)
  • Shipping
    1.0 (14)
  • Customer Service
    1.3 (93)
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Felicia
FeliciaHobart, TAS

Don't waste your money or time

published

I've been going through OPSM to get contacts for the last 13 years, since covid I have been using the online store and am still waiting for contacts that i ordered in July. I contacted them for an update via the phone over a month ago as have literally been wearing my last set of contacts since this time and the lady was so rude and dismissive, she cut me off half way through explaining what had happened and wasn't helpful at all, i've tried to call them multiple times and email them multiple times with no reply. I will NEVER use this service again and would never recommend anyone use the online service. Such a disappointment as many of the stores have great staff.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Not Happy
Not HappyVictoria
  • 2 reviews

Zero Customer Service

published

The front office person on duty today has zero customer service abilities and talks to you like you are some sort of moron.
Stay clear of this branch.

Incentivised Review No
Return Claim MadeNo
Store LocationElsternwick
OPSM
Customer SupportOPSM
Betty
BettyKimberley, WA
  • 3 reviews
  • 4 likes

bad fitting

published
Product Quality
1/5
Customer Service
1/5
Betty
Betty

Avoid Norwood OPSM

published

Poor staff training - I've never encountered staff who are clueless about how to fit new frames and offered little advice on how to use multifocals. They were also clueless on how to use their own computer system so confusion reigned over the final amount owing.
Just spent over a $1000 on designer multi-focal spectacles that sit awkwardly on the face when all they need to do is adjust the nose-pads and arms of the frame to optimise my vision and comfort. Ridiculous.

Customer Service
1/5
Incentivised Review No
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Condescending and passive aggressive.

published
Product Quality
1/5
Customer Service
1/5
Glenn w.
Glenn w.
  • 5 reviews
  • 5 likes

No Customer Service and No Product

published

I called the Roselands store to look into purchasing Men's Rimless high range Multifocal glasses. Was asked why do i want glasses. I was also told the store doesn't accept anyone to come into store at all. Doesn't have Rimless men's glasses at the store anyway. Apparently company policy is "See no customers" I would have happily got a negative covid test and am fully vaccinated. Seeing as you don't want to deal with customers then i will happily go to Specsavers. At least they will sell me something. I am 57 and have to change prescription every 2 years. Will remember this and never use them from now on.

Product Quality
1/5
Customer Service
1/5
Leia R.
Leia R.Perth, WA

Absolutely disgraceful! Avoid at all costs!

published

The way I was spoken to yesterday by a gentleman at the Clarkson, WA store has left me feeling sick to my stomach. I haven’t received a call to collect my order so I called to chase it up. I was told they didn’t have an order on record for me. I was confused but just politely asked if I could order again and I was told that because they have to keep sending orders of mine back I’d have to pay upfront. I told him that I hadn’t received a call from them which was why I was following up and he said that the store ALWAYS calls the customers. I rely on these lens to drive, work etc…and to be told that I was lying was too much!

Product Quality
3/5
Customer Service
1/5
Georgia
GeorgiaCanberra Central 2601, ACT
  • 4 reviews
  • 3 likes

Poor customer experience

published
Product Quality
3/5
Customer Service
2/5
OPSM
Customer SupportOPSM
Georgia
Georgia

I have clicked on the Customer Support (OPSM) button above and sent you an email so you can contact me. Kind regards.

Georgia
Georgia

Thank you. After your intervention I picked up a complimentary spectacle case from OPSM on the weekend. The service was friendlier too. All good.

Kimmyj
KimmyjSydney, NSW
  • 3 reviews
  • 3 likes

Poor service

published

Had my prescription glasses less than 2 years. I've had to return to have screws tightened several times by store staff. Cracks have now appeared on my lenses obviously stress from repeatedly being tightened by opsm. Mangers solution.. "do u have a spare pair.. These need new lenses" I expressed that the only adjustments to the screws were by OPSM Port Macquarie. Manager [Name Removed]. These pics taken straight after Michael cleaned them yest.. Still dirty. Not good enough.

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Product Quality
1/5
Customer Service
1/5
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Emily
Emily
  • 2 reviews

Absolutely done after too many chances.

published
Product Quality
1/5
Shipping
1/5

Customer service was BAD!!!

published

There is no after service in OPSM Parramatta. Stuff was so mean tome when I asked to fix the frame didn't help me at all.

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Jenny
Jenny

Thank you for the comment. My contact email address is muzyka331@gmail.com.

Spannerman
SpannermanSydney, NSW
  • 2 reviews

Rip off

published

Promotion offering 20% of contact lenses is a complete rip off. Even with the 20% discount they are more expensive than every other provider! They then try and entice you with a subscription discount (still more expensive than 90% of providers) but the discount is not applicable to this price. Another prime example of an Australian company ripping off its customers.

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
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just m.
just m.Central Highlands and Goldfields, VIC

Not helpful, money hungry for poor quality.

published

Talked me out of bifocals, bought two pair of glasses, one for close up, one for long vision. Worst glasses I have ever owned. I never remember to take both pair with me, often stuck with not being able to read. Plastic lenses, attract all the dust and dirt in the atmosphere, very hard to keep clean, scratch easily. Went back to ask about the bifocals and told it would be another $230 for them. Not helpful, money hungry for poor quality.

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
just m.
just m.
OPSM
Customer SupportOPSM
Lee F.
Lee F.Sydney Surrounds, NSW

Not recommended!! Do not buy Oakley

published
Product Quality
5/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Lee F.
Lee F.

Ok

OPSM
Customer SupportOPSM

Terrible service.

published
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Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Page 1 of 10

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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OPSM

Details

Compare both OPSM
CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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