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OPSM
Listing monitored by OPSM

Reviews

  • Product Quality
    4.4 (51)
  • Return Claim MadeYes (0) · No (50)
  • Shipping
    3.0 (2)
  • Customer Service
    4.1 (51)
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Sonya Harris
Sonya HarrisDarwin
  • 2 reviews
  • 1 like

OPSM Rocky - Fantastic!

published

Bec from OPSM in Rockhampton was a gem, knowledgeable and patient whilst I tried on a range of different glasses, she even advised me what glasses were suitable for my face. Extremely happy with the service.

Product Quality
Customer Service

Excellent service from the staff and Optometrist at OPSM Rockhampton. Thank you.

published

Staff and the Optometrist at Rockhampton gave excellent service to my wife and I today, 10/07/2021. They were excellent with fitting of new glasses and cleaning and straightening of our existing glasses.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
lmax2021
lmax2021South East Queensland, QLD
  • 9 reviews
  • 3 likes

Great store at Mango Hill (Northlakes)

published

Great store at Mango Hill (Northlakes)! i got my new glasses from them. my first pair i got from their toowoomba store were terrible, this new pair, perfect. they were quick, and efficient, and treated me very well, helped me adjust my glasses to my face, and made sure i was seeing OK before leaving the store. happy customer.

Product Quality
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
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Great product and service

published

I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
Grace

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Jane H.
Jane H.Greater Melbourne (Outer), VIC
  • 4 reviews

Great Customer Service

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Luna
Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Gab
Gab
  • 8 reviews
  • 2 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised Review No
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
Customer SupportOPSM
Ann Carter
Ann CarterPerth, WA

Excellent customer service

published

We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Don’t have one
Don’t have oneMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
Incentivised Review No
OPSM
Customer SupportOPSM
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Trac
Trac
  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
Customer Service
OPSM
Customer SupportOPSM

Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Lili
LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

No lens replacement/repair available for Ray Ban Sunglasses

published

I purchased a pair of Ray Ban New Wayfarer Sunglasses on 30/11/2020 from the Bowral Branch. Unfortunately I dropped them last week and cracked one of the lenses. On returning to the store I was first asked if I had purchased insurance, which I had not. The store assistant then told me that OPSM stores did not offer replacement lenses, but he would try to help me out. In the end my only choice was to buy a new pair, or prescription lenses at double the price.
I was not informed of this at the time of purchase. This is surely unacceptable for a product with a rrp of over $200. Also OPSM and the manufacturers of Ray Ban apparently have the same parent company, Luxottica.

Customer Service
Incentivised Review No
Store LocationBowral NSW
OPSM
Customer SupportOPSM
Kurt
Kurt
OPSM
Customer SupportOPSM

Hey Kurt - Yes, absolutely take them into your local OPSM store and the team will be able to insert them in the frames for you. Sorry again for the inconvenience. I'm so glad you managed to source some replacements!

Dharshana R.
Dharshana R.South East Queensland, QLD

Customer Service

published

The service they provided today at Albert Street store was excellent. I presented the lady my glasses which had a fallen lense. Even after disclosing that I did not purchase the glases from them she quickly attended to it.

She was so courteous and efficient. I could not believe.
Thank you OPSM.
Dharshana.

Incentivised Review No
OPSM
Customer SupportOPSM
Customer
Customer
  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
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Page 1 of 6

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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Details

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CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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