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OPSM
1.9 from 524 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.2 (52)
  • Return Claim MadeYes · No (57)
  • Shipping
    3.0 (2)
  • Customer Service
    4.1 (52)
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Have my doubts about OPSM

published

Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.

Incentivised Review No
Return Claim MadeNo
Store LocationRiverton WA
OPSM
Customer SupportOPSM
Patricia
PatriciaSydney, NSW
  • 3 reviews
  • 1 like

Little ones first eye test

published

I had the pleasure of taking both my children aged 6 and 4 to OPSM Liverpool. We had the pleasure of meeting with Shahib Samadi for an eye test. He was highly professional and comprehensive with his testing. He interacted beautifully with both my children making them feel very safe and comfortable during the examining. Highly recommend and will defiantly be going back for future testing.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationLiverpool
OPSM
Customer SupportOPSM
Macca
MaccaSouth East Queensland, QLD
  • 5 reviews

Excellent Service, Speciality Optometrist

published

Having only just received a new pair of prescription glasses ( from an independent optometrist) I was experiencing ongoing balance and focus issues. I have a known vestibular problem which my usual Optometrist new about. The Neurological Physio I was seeing recommended the Optometrist at Kawana OPSM who was a Behavioural Optometrist ( post grad. Qualifications in ? Neuro Optometry. My eye exam was the most comprehensive I had ever had and included testing I have never had before. Result was he was able to put into my prescription elements that make things so much easier. He was able to describe the symptoms I was experiencing which validated my frustration.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKawana
OPSM
Customer SupportOPSM

Amazing digital multifocals

published

I'm loving my 1st pair of (digital) multifocals - so easy to adjust to. My vision is crystal clear. No need to change glasses for driving and reading. Thanks to OPSM.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWollongong NSW
OPSM
Customer SupportOPSM
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Stewart A.
Stewart A.Greater Melbourne (Outer), VIC
  • 10 reviews
  • 4 likes

Why book when walk-ins are the priority

published

I made an appointment to have my main eyeglasses examined where in one lens the transition glass was turning white. The warranty was honoured without issue, so I give OPSM full marks on that score.

However, in this day of Victorian stringency I was amazed that two walk-ins had priority over my booking. Normally, I wouldn't comment on this, but with the Victorian government so paranoid about COVIC-19 infections I feel I must. I had COVICSafe running, but did others in the store?

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
Monica M
Monica MPerth, WA
  • 4 reviews

Dr John Ly in Perth CBD

published

I was very impressed with the thorough eye check that Dr John Ly performed today. I would highly recommend him to friends and family and will definitely come back to book another appointment with him.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWA
Jess E.
Jess E.South East Queensland, QLD
  • 3 reviews

Great product and staff

published

Staff are always friendly and have best interest at heart. Their style range is large and good quality unlike other optical stores. Stores are always bright and clean. Their optometrists really know their stuff.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
shaun
shaunPerth, WA
  • 11 reviews
  • 8 likes

opsm maddington are great,saved my sight!!!!!!

published

opsm Maddington are great,saved my sight!!!!!!
asked Charlene to look at my eye due to loss of sight
detached retina,she wrote me a letter for royal Perth hospital and took some pictures
the staff have been very heplfull
thanks guys good service

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store Locationmaddington
OPSM
Customer SupportOPSM
Jane
Jane
  • 3 reviews

Personalised customer service with Outstanding aftercare

published

I have been visiting OPSM at 233 Collins Street, VIC for a few years now. I have a difficult script and can not speak highly enough of this store for their end to end service. Having worn glasses for over 50 years I can vouch that the eye test is thorough. The staff listen to what style you are after and guide you to good choices to suit your script and lifestyle. I have returned to the store for frame adjustments after purchase and the manager and his staff are always more than happy to help to resolve any hiccups. I don't like having to choose new glasses due to my script which makes choices limited, however, at OPSM 233 Collins Street it is always a pleasure. Thank you.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store Location233 Collins Street
OPSM
Customer SupportOPSM
Optical Retailers

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happyrabbit
happyrabbit
  • 34 reviews
  • 17 likes

Impressed with the Services at Top Ryde Shopping Centre NSW

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationTop Ryde Shopping Centre
OPSM
Customer SupportOPSM
Rose
RoseCanberra 2600, ACT

OPSM Belconnen Canberra

published

Today when I walked up my one eye was very painful and I need to see the Optometrist right away. I went their early at 8am but the store still closed. I have waited for an hour to see the Optometrist which I trusted more. Sadly to say that the Optometrist told me she can't accommodate me because of other patience. I understand that, but the pain of my eye is hurting/killing me. Then I went to SPECSAVER in Canberra City - they are very busy too. But the Optometrist is very kind to accommodate me because of my pain. SPECSAVER in Canberra City were human they understand people needs very well. Thank you so much for rescuing my painful one eye. God bless your company and more power to you!

Incentivised Review No
Return Claim MadeNo
Store LocationI did not purchase just to check my one eye
OPSM
Customer SupportOPSM
Amc
AmcAustralian Capital Territory

Eye Glasses Still Not Right

published
Product Quality
2/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationTuggeranong
OPSM
Customer SupportOPSM
Amc
Amc

Thank You for getting back to me. Since writing I have had some further checks of my prescription and they are going to try and get me a new script. I hope it works this time

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Janine
JanineMetropolitan Adelaide, SA

Not happy Jan

published
Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Sarah
SarahSydney, NSW

Exceptional service equals a very very happy customer!

published

Id like to say a special thanks to the team at OPSM Macquarie St in Sydney, most especially Rose and her exceptional customer service. She is always so helpful and provides a truly objective view - recommending frames I would not normally consider - I end up feeling fabulous with the new look! Thanks Rose, you are an absolute gem! I have followed Rose to the Macquarie St store - it has such a great vibe and gives you the time to look around at all the options. Although I have had to move to extended desk lenses, Rose makes the transition so easy! Thank you!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOPSM Macquarie Street, Sydney
OPSM
Customer SupportOPSM
Helen J
Helen JGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

OPSM Watergardens: Quality service!!

published

Had my recurring eye test yesterday and left extremely happy to be back in contact lenses! The Optometrist, Susan, spent time working through a solution with lenses which will best suit my vision issues. I had been told for years that I would not be able to wear lenses again, so this is really exciting!!
Hello Sexy Sunglasses, I'm coming for you!!!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWatergardens
OPSM
Customer SupportOPSM
Emily
EmilySydney Surrounds, NSW

OPSM Katoomba excellence( both customer service and product )

published

Used KATOOMBA store. Ordered two pairs of Rayban driving prescription glasses. Very satisfied with their tailored customer service ( I had a special request for testing the final product and for individual adjustment). Also both glasses were ready very quickly.
The staff (Melanie and Monica) were professional and very receptive. Thank you very much.
Emily

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKATOOMBA
OPSM
Customer SupportOPSM

Hi Emily. Thank you for taking the time to let us know about your experience with the OPSM Katoomba store. I will be sure to forward on your feedback to the store and Management. Have a great day. Regards OPSM Customer Support

Helena
HelenaWestern Australia
  • 2 reviews
  • 1 like

Good quality but bad service

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOPSM Carousel
OPSM
Customer SupportOPSM
Sourpuss81
Sourpuss81Perth, WA
  • 8 reviews
  • 6 likes

They don't examine 4 year olds.

published
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Kylie
KylieKatherine, NT
  • 2 reviews

Amazing service!

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKatherine
Maria
MariaSydney, NSW

Macquarie Street

published

My experiences with Macquarie Street store have been fantastic, good customer service, friendly & helpful staff, my consultant was Rose, she has fantastic customer service, approachable, totally recommend her to friends & family

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMacquarie Street.
OPSM
Customer SupportOPSM
Robyn
RobynWeetangera 2614, ACT
  • 2 reviews

Very, very happy with OPSM !

published

From the moment I entered OPSM in Belconnen Mall, ACT, I was impressed by the store presentation, the genuine warmth of staff greeting and all subsequent processes of eyes testing (superb and warm professionalism), choosing frames etc. I have now been wearing my new spectacles for four days and am totally “over the moon” enjoying perfect vision and light, super-comfortable, stylish spectacles.
Thank you to all at OPSM, Belconnen, ACT!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOPSM, Belconnen Mall, ACT
OPSM
Customer SupportOPSM

Dear Robyn,
Thank you so much for taking the time to reach out with this lovely feedback. We will pass this to the teams regional manager.
kindest regards
OPSM

Totally useless

published

Don't waste your time going to OPSM Hoppers Crossing in the Werribee Plaza. They are hopeless. Specsavers in the same complex however are great. They have great service and prices and use the latest technology for a comprehensive eye test . And no, I don't have any vested interest, just going from my experience.

Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationHoppers Crossing, Pacific Werribee complex
OPSM
Customer SupportOPSM
HighProtein
HighProteinPerth, WA
  • 10 reviews

Excellent service and advice

published

I've been visiting OPSM on Hay St in Perth several times over the last few weeks and I have experienced great customer service and assistance.

I went to OPSM to see the Optometrist there about managing an eye injury receive from playing tennis. I was looked after well and was surprised to discover that all my visits were to be bulk billed to Medicare.

The care and advice I've received there has seen me through to a complete recovery and I highly recommend the Hay St store and staff.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationHay St, Perth
OPSM
Customer SupportOPSM
Noon
NoonGreater Melbourne (Inner), VIC

Disappointing

published

Visited for eye check yesterday. After testing I was informed I needed to pay $49 for an additional contact lens fitting. I asked for the script but was told I needed to try different scripts to get the right lens. She stated she only had the glasses script. I have never had this answer before and felt it was money grabbing to get me to buy lenses from them. OPSM price is double what I can pay on line. Then I asked if glaucoma test was ok. She told me l need to pay for this test but had told me earlier my pressure was on the high side of normal. This is rubbish OPSM. An eye test should include the Glaucoma test like at other places. Very disappointed at the money grabbing attitude/policies of OPSM.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationCamberwell
OPSM
Customer SupportOPSM
MPS Cap
MPS CapSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Super Helpful

published

I got an eye test done - booked the appointment online which was super easy to do. The test was fast & answered all of my questions. Resulted in me needing to get glasses which the retail assistant was super helpful. Purchased & had them arrive within a week.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Lakes, QLD
OPSM
Customer SupportOPSM
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