Not happy Jan
Firstly, let me state that I have been most impressed with the quality of eye testing at my local OPSM store. The staff in this department have never been anything but professional, efficient, caring and friendly.
Re the purchase of eyeglasses and continuing customer care - well that is a different story. After paying a considerable amount of money for my last two pair of reading glasses, I was most dismayed to note the rapid deterioration of both pairs with regard to the protective coating. When I took the first pair back to my local store, ...I was told that nothing could be done as I was a few weeks out of warranty. So I promptly arranged for another pair, was told to bring them back straight away if I noticed any problems with the protective lens coating and paid out another large sum of money. When I took the glasses back to the store today, I was told, that yes, my concerns about the protective coating were justified but nothing could be done (yes, I am still in warranty as the glasses are less than 18 months old) as the film is apparently lifting due to the fact that my glasses must have rolled forward, causing a slight scratch on the lens!!! Suffice to say that I have been extremely careful and vigilant with this pair due to the problems with the previous pair. Also suffice to say that I am am most displeased that the protective lens coating on both pair of glasses has been most problematic, to the point where I could not even see out of the original pair and this pair is obviously going the same way - with little care and no suggestions from the staff members on either occasion. I might add that I have ordered at least 6 pair of eyeglasses over the years and have only ever had a problem with these 2 pair ordered through OPSM. With this sort of customer care and quality (or lack thereof) of products, I am hesitant to return to OPSM.
Lost faith in OPSM
Purchased 2 pairs of spectacles from OPSM Loganholme 6 months ago, both with expensive frames, everything was fine until an arm on one pair loosened dramatically, so I returned them & they tightened the arms, a short time later cracks appeared in each lens in the corners where the arms were secured, returned them & was told they would have to be sent away for lens replacement, I was left with no spectacles for middle distance as my others were for close work only.I was told that it would be would be marked urgent & would take approximately 1 ...week I rang after 10 days & had trouble getting anyone to answer, tried 2 advertised phone numbers when finally my call was answered & I was told that they had not been returned yet, rang again a few days later& was told that they were in transit but as the store I purchased them from was undergoing refurbishment I would have to travel to another store to pick them up when they did arrive as the store would not be reopening for 3-4 weeks- The closest store is now 20 minutes drive away on the Expressway not 5 minutes up the road, which being elderly is why I chose the store in the first place- why wasn't I told this when I returned them? I could have waited, they weren't going to fall apart & at least I could see, now I am unable to see TV without getting a headache or see anything clearly in the middle distance. Very dissapointed with their uncaring service- not at all happy with OPSM
- OPSM Retail Stores
Good quality but bad service
I picked up 2 pairs of my glasses this morning from OPSM Carousel and wasnt happy as 1 of them was a different model to what i ordered.
Todd, The guy who attended me wasnt trying to find out whether my order was right or wrong, instead he convinced me that the glasses is exactly what I ordered. So i walked out, and found out from Sunglass Hut that it wasnt the right model.
I went back to OPSM and talked to the same guy, he told me that its the companys fault, that he doesnt know why and that for me to wait for a new one. He did not once at al...
They don't examine 4 year olds.
I took my 4 year old daughter to OPSM today after it was suggested by the health nurse there was a problem.
I easily made my appointment online after doing research that they tested young children (it said they did, but didn't give specific ages) But that's where my positive feelings stopped. As i walked into my appointment and checked in, the receptionist told me my details weren't in the system. And as a result they didn't know my daughter was 4 and they don't/can't examine children under 6. I was told i could speak to the optometrist which i...
Don't waste your time going to OPSM Hoppers Crossing in the Werribee Plaza. They are hopeless. Specsavers in the same complex however are great. They have great service and prices and use the latest technology for a comprehensive eye test . And no, I don't have any vested interest, just going from my experience.
Visited for eye check yesterday. After testing I was informed I needed to pay $49 for an additional contact lens fitting. I asked for the script but was told I needed to try different scripts to get the right lens. She stated she only had the glasses script. I have never had this answer before and felt it was money grabbing to get me to buy lenses from them. OPSM price is double what I can pay on line. Then I asked if glaucoma test was ok. She told me l need to pay for this test but had told me earlier my pressure was on the high side of normal. This is rubbish OPSM. An eye test should include the Glaucoma test like at other places. Very disappointed at the money grabbing attitude/policies of OPSM.
Made in China
Ordered and paid top dollar for multi-focals, only to be told there will be a delay because lenses come from China and currently trade borders are closed between them and America. Why not made in Australia considering the cost?
Delivery takes forever!!!!
Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.
So much more expensive than anywhere else
More than double the price of competitors but you don’t get double the value. Won’t be going back. For some reason you also get less back on your health fund as well.
Dont expect too much
Having spent $320.00 to fit lenses to my existing frames, having waited nearly three weeks my glasses finally arrived. Yes they were fine and were duly handed to me in a snap lock bag.
I had the apparent audacity to ask for a glasses case where i was quickly told OPSM do not supply glass cases.
Oh well, no problem just popped next door to Specsavers where i was provided a case for $5.00
More variety needed
I have been getting my glasses from Opsm Highpoint for years. I find the staff there to be exceptionally great to deal with. However, the last year or so I found it hard to pick a pair of glasses. There’s just limited variety. I don’t know if it’s a market thing but perhaps Opsm should source out different eye glass designs/designers to add some pizzazz to what they’re offering.
Terrible service - exorbitant prices
I might as well have been invisible when I walked in, there were no other customers in store on a Sunday morning and 4 employees. None of whom even bothered with a ‘hello’ until I went up to them for assistance.
Prices quoted were unbelievably expensive without bothering to explain why. When asked to be shown alternatives I was pointed to a case of frames and left to my own devices.
Please, if you can’t justify the price you’re charging your customers at least be courteous and patient when they need a bit more assistance.
Good quality glasses but watch for the prices
I like Luxoticca brands (owner of OPSM) but unfortunately they are sold via OPSM where you really pay a premium for that comparing other shops. I bought a few pair of glasses for work and every time I am not sure how much money I will spend and the people there always recommend to buy the most expenses lenses while I am not interested in them so I can't really understand all the prices available.
I would like that they will provide prices online so I already know how much to spend and what to say when I go to the store instead of asking for cheaper lenses while I have been forced to look the most expensive ones first.
- 6 reviews
- 6 likes
Service let down by pricing model
So in response to a reminder I made an appointment... 9am. Finally they arrived at 9.15am. For me that is plain disrespectful. It was the 1st appointment of the day! So we started on the wrong foot to begin with. The regular check concluded that my glasses needed to be fine tuned by replacing the existing with a stronger lens. Ok. I organise this with a friendly staff member. Same guy who had helped me when I first got my glasses. When it came to the price they had the nerve to charge me an extra $30 because I was using my existing frame and i...nserting new lens into these! 1.Why would I buy a new frame if all I needed was new lenses? (Like charging me extra for using my existing car when I need new tires.) 2.The frame was originally bought at OPSM!!! So they are literally punishing me for opting to continue using my frame bought at OPSM - this is a sheer money grab. Every time I need to change the glass lenses OPSM will charge me $30 extra unless I buy a new frame (which of course costs more). 3. Lets see if they give me my old lenses or decide to keep them. After all, they are my property. Time to try out the competition I think because this is leafing a nasty after taste.
Not happy with OPSM “payment policy”
Was really happy with the optometrist and her communication and concern during my eye test.
Purchased a pair of prescription sunglasses as OPSM had a really good sale on (50% off lenses) which really enticed me to come in . As the shop assistant was processing my order, she advised me that I either had to pay 50% of the total cost or if they process my health fund rebate I had to pay the out of pocket amount in full.
I questioned this as in the past I have only ever had my health fund rebate applied and either left a deposit or not pa...id until I picked my glasses up. I was not happy, I was told it is the OPSM policy that I am required to either pay 50% of the total cost or had to fully pay the out of d pocket expense. I have been purchasing prescription glasses for myself and my family for over 25 years this is the first time I have ever had to pay in full for my glasses despite not taking them away with me. I am really upset and angry that I was required to fully pay for goods that I was not able to take away with me on the day. There isn't many places that you are made to fully pay for goods before officially receiving them. I think this is really bad form OPSM and I know that this will be the last time that I purchase from OPSM. I will be in the future going to another Optometrist that does not have such a stupid policy.
Questions & Answers
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
Do you price match on frames?
OPSM does not offer a price matching service in store.
However, you are welcome to contact your local OPSM store and our staff can help you with a quote.
OPSM Customer Care
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
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