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OPSM
1.9 from 513 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (19)
  • Return Claim MadeYes (0) · No (21)
  • Shipping
    1.0 (1)
  • Customer Service
    2.5 (20)
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Poor Online Customer Service. Go to the shop!

published

I ordered my lenses online. Paid the cost. Got an email saying that I didn’t put the prescription even when that is impossible because you cannot order lenses wit hour prescription. Next day received an email saying that my order was on hold and I never received another answer. I had to chase the sender of the emails to get answers. Very unprofessional service. I’m very disappointed. Won’t do order online again and if possible won’t order from opsm anymore.

1 comment
OPSM
Customer SupportOPSM

Hidden costs

published
1 comment
OPSM
Customer SupportOPSM
Jimmy G
Jimmy GSydney
  • 16 reviews
  • 22 likes

Good product - hard sell , expensive

published

The two optometrists who assessed me (two separate visits) seemed professional but appallingly patronising and smug.
The sales staff are coached in the hard sell - seems that selling you glasses is not profitable enough & they pressure you into coatings , insurance , different optical media etc
The end products (reading glasses) I bought were fine - the experience wasnt.
Would not buy from them again - the experience is irritating

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Jamie
JamieMelbourne

Bad customer service experience - Watergardens OPSM

published
Excf25088
Excf25088South East Queensland, QLD
  • 4 reviews
  • 6 likes

:Be very careful of purchasing an Eyewear Protection Plan and make sure you ask about "heat damage"

published
3 comments
OPSM
Customer SupportOPSM
Excf25088
Excf25088
OPSM
Customer SupportOPSM

HI. OPSM Customer Support is really pleased to hear of the outcome. Enjoy your day. Regards Customer Support

RobR
RobRRobina
  • 7 reviews
  • 4 likes

OPSM - Just take me off you harassment lists!

published
3 comments
OPSM
Customer SupportOPSM
RobR
RobR
OPSM
Customer SupportOPSM

Not a great experience

published
1 comment
OPSM
Customer SupportOPSM
Barbara D
Barbara DAU
  • 4 reviews
  • 4 likes

OPSM Cairns

published

Thorough test but was spoilt by unprofessional use of a smart phone with a damaged face to take and show photos.

helen
helenSydney
  • 56 reviews
  • 21 likes

They get the script right but at a cost.

published

I have no question that the eye test was professional and accurate
BUT
other places bulk Bill for just as good result. They were expensive compared to to similar businesses.
Worst experience was that they broke my new sunglasses while cleaning them (they offered) and then basically said bad luck! (I had no receipt as they were a gift) I doubt we will return.

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silr
silrBrisbane
  • 3 reviews
  • 2 likes

Damaged my glasses and have yet to fix it...

published
6 comments
OPSM
Customer SupportOPSM
silr
silr

If you can contact me privately I will provide these details, otherwise I will not post them publicly. Thank you.

OPSM
Customer SupportOPSM
Rwalkerden53
Rwalkerden53NSW, 2127
  • 10 reviews
  • 7 likes

Hard sell...then price shock!

published

Friendly staff,ever so helpful until it comes to the crunch.
Have been a customer of Specsavers for several years and assumed that OPSM prices had surely become more competitive given the competition.
Wrong!Close to $1000 quoted-freaked out and left the store.Selected the same frames via Vision Direct,typed in my prescription and voila! $385 and the glasses were sent to my door.No problem.How OPSM can justify the prices they charge is beyond me.My advice is shop around!

2 comments
OPSM
Customer SupportOPSM
Rwalkerden53
Rwalkerden53

Thanks but there is no point contacting me.I am very happy with my ($365 Not $385) glasses from Vision direct.
Amazing value!Store was Ulladulla.

Mal
Mal
  • 3 reviews
  • 2 likes

Slack service

published

We went to opsm ocean reef for a change. Never again service very poor.
Did not have a good experience when my wife select frames should gave known then! The only way we knew the glasses were ready she went in on spec to see. They were sitting there. When she picked them up they didnt ask how the fit do they need adjusting
Dont bother

1 comment
OPSM
Customer SupportOPSM

Not happy at all

published
1 comment
OPSM
Customer SupportOPSM

Good product but bad customer service

published

I’m regular customer in opsm airport west. All my family purchased the glasses from this place. They rude n not friendly at all... dun feel like buy from there anymore.

1 comment
OPSM
Customer SupportOPSM

Misleading information given

published

I went for an eye test and was recommended Digital retinal imaging. I was told that Medibank only covers this and HCF does not cover it. My health fund is HCF. I had to pay out of pocket. Medibank only offers the cover is a lie as they are tied with Medibank. HCF has Specsavers as it's provider and they offer this free if you go with Spec Savers. They need to give the right information.

1 comment
OPSM
Customer SupportOPSM
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Page 3 of 7
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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