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OPSM
1.9 from 511 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (19)
  • Return Claim MadeYes (0) · No (21)
  • Shipping
    1.0 (1)
  • Customer Service
    2.5 (20)
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Ivy Johnston

Ivy JohnstonGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Extra cost's

published

Went to OPSM in DEER PARK, go here all the time but I won't be returning. How can you justifiy $320.00 dollar's for len's for my glasses. So disappointed, the eye test was good but then he wanted me to buy bifocal's which cost $700.00 dollar's. Maybe they could have a cheaper section for people who are on low income. Very angry when I wanted to cancel and I can't.

1 comment
OPSM
Customer SupportOPSM

Overpriced

published

I've bought every pair of glasses I've ever owned, my son and husband's from OPSM because i used to think they were the best. Bought reading glasses before Christmas $600+ with the intent of buying my long sight ones now to claim one health care again in New Year.
Extremely overpriced. There are so many other competitors delivering good glasses at a fraction of the price. Will take my business elsewhere. Disappointed after about 25 pairs of glasses.

1 comment
OPSM
Customer SupportOPSM
Kiwigirl

KiwigirlPerth

  • 10 reviews
  • 1 like

Not what they say its going to be

published

Went there for review on glasses, I have private fund and thought that this would make it easier for the payment.
when it came to the final purchase it was a lot higher than I thought, and then it was oh that is not cover under that and this isn't either, and oh you have to choose from these. I told them that I had private health and if there were any restrictions on them. Ended up leaving without the glasses and will be not going back to that store.

1 comment
OPSM
Customer SupportOPSM
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Poor customer service

published
1 comment
OPSM
Customer SupportOPSM

Poor customer Service Airport West

published

relevant discounts were not applied, no help in choosing frames; assistant told us to have a look and come to the desk when ready,

1 comment
OPSM
Customer SupportOPSM
very annoyed

very annoyed

  • 2 reviews
  • 2 likes

Not what they once were

published
1 comment
OPSM
Customer SupportOPSM
Belle

BelleSouth East Queensland, QLD

  • 20 reviews
  • 11 likes

Instore 5 stars, online 1 star

published
1 comment
OPSM
Customer SupportOPSM
Sally

SallyPort macquarie

  • 2 reviews
  • 1 like

No freebies here!

published

My daughter and I had to select new glasses from OPSM as that’s where our insurance company said we had to buy from.
We got 3 pairs of sunglasses, and two pairs of prescription glasses totalling $2785.90.
I understand it was an insurance claim however we were not given any discount whatsoever, charged total rrp. I paid the $500 excess as agreed and I was absolutely floored when I was billed an additional $7.90 for the cords to go on my glasses. Really really poor customer service!
Even spec savers give me a free cord, and their prescription glasses are waaaaay cheaper! No OPSM, you didn’t win us over today!

3 comments
OPSM
Customer SupportOPSM
Sally
Sally

Sally Love. 65815550. I originally dealt with Amy who was exceptionally helpful, emailed me and kept me up to date with progress of our glasses. I didn’t see her the day we collected our glasses unfortunately.

OPSM
Customer SupportOPSM
Steve

StevePerth

  • 7 reviews
  • 2 likes

Worst customer service ever

published
1 comment
OPSM
Customer SupportOPSM
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N.A

N.AMelbourne

Poor service

published
1 comment
OPSM
Customer SupportOPSM
Rissole

Rissoleadelaide

  • 3 reviews
  • 1 like

Cant get my perscription correct

published
2 comments
OPSM
Customer SupportOPSM
Rissole
Rissole

i sent an email

Poor service

published

Saw the optometrist at OPSM in Ballarat. She was very good, though did try to push a multifocal that I didn't really need. When choosing glasses the girl who served me was very helpful. When my glasses arrived there was an issue with them and I had to return to the store to sort this out. I had been told by a store member to just come on in the next day. I was left waiting for nearly 90 minutes for service which I feel was unacceptable. When I was served it was rushed and rude. Disappointing as our previous experiences have been good.

1 comment
OPSM
Customer SupportOPSM

Customer service not great

published

Normally the staff are great well have been in the past, today when I went in, not so there was a previous staff that would more then help you out. Not today they were abrupt not caring whether I needed them urgent just ramble off lines taught, I had been coming for years cause they were helpful and I agree with a customer found it strange they don't include some cleaner, manukau bring back the owner of the store and see what's really happening when you are not there. One guy without glasses is very supportive thanks for him enjoyed my day.

1 comment
OPSM
Customer SupportOPSM

Disappointed

published

We have been Specsavers customers for some years but were disappointed with the quality of our last glasses.
So we decided to go the brand we grew up with, OPSM.
We were surprised by the difference in pricing but hey quality costs money, so we committed.
Our shock came when we picked up our glasses.
They were simply given to us with a request for Flybuys card and healthcare card. Thanks [name removed].
No fitting, no "is the prescription correct" can you see, no complimentary cleaner, nothing.
So we paid up.... perhaps only one time.

1 comment
OPSM
Customer SupportOPSM

Never again!

published
1 comment
OPSM
Customer SupportOPSM
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Page 4 of 7
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Questions & Answers

Margaret

Margaretasked

OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.

Objective F.asked

OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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