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OPSM

Reviews

  • Product Quality
    3.4 (10)
  • Return Claim MadeYes (0) · No (10)
  • Customer Service
    4.1 (11)
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Matt

MattMetropolitan Adelaide, SA

  • 3 reviews

Customer service was excellent. Product was terrible

published

Great service and friendly staff.
My first time in 30 years of wearing glasses I had to buy plastic lenses since they no longer make glass.
The new plastic lenses have lasted me Just over 1year and they need replacing.
I have never had a set of lenses last less than 3years before.
For people who don't work in an office environment, I would not recommend plastic lenses. There are still some places that sell glass. It's cheaper in the long term.

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4 comments
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Matt
Matt
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Jeff

JeffGreater Melbourne (Outer), VIC

  • 6 reviews

Not very happy...

published
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1 comment
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Dimu

DimuPerth, WA

  • 3 reviews
  • 1 like

Inadequate staff

published

OPSM Bullcreek, WA: Just one staff to attend to all customer needs including fitting frames, billing, answering the phone, handle walk-in inquiries etc. I had to wait more than 30 minutes after my eye test to talk to her. Went to collect my glasses around 1.20 pm on a Friday and the store was closed as the only staff member has gone for lunch. I had to wait for 20 minutes. I feel sorry for the poor, overworked staff member, she was amazing.

Incentivised ReviewNo
1 comment
OPSM
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David S

David S

  • 3 reviews

Good Service but Greedy organisation

published

I have been with OPSM for 15+year and we spend $1000 every year. Their glasses come in protective cases taht make them bulky and unpractical. In the old days OPSM would add value by providing a more useful $2 soft case or a cloth bag etc. Now days not the case, NO more freebies with your glasses like the old days. Great product and service and you pay the price, but stop being so frugal and Greedy OPSM, does everything always need to be about profit?

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3 comments
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David S
David S

I guess that was not our experience, I was advised by your staff they no longer carry additional accessories and to to go to the local $2 shop and try there.

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nivicome

nivicomeSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

Scratched lenses

published

My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.

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1 comment
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Dees

DeesGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Great service

published

I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.

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1 comment
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Stewart A.

Stewart A.Greater Melbourne (Outer), VIC

  • 6 reviews
  • 4 likes

Why book when walk-ins are the priority

published

I made an appointment to have my main eyeglasses examined where in one lens the transition glass was turning white. The warranty was honoured without issue, so I give OPSM full marks on that score.

However, in this day of Victorian stringency I was amazed that two walk-ins had priority over my booking. Normally, I wouldn't comment on this, but with the Victorian government so paranoid about COVIC-19 infections I feel I must. I had COVICSafe running, but did others in the store?

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Polchie225

Polchie225Melbourne

  • 2 reviews

Customer care never respond, product not arrive

published

Multiple emails sent to customer service since the 26th Dec with no reply. Customer service on the phone did not help and did not follow up and query. Product did not arrive.

Incentivised ReviewNo
2 comments
OPSM
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Polchie225
Polchie225

Hi the order has been redirected and arrived. Just a lack of communication and response but all good as long as the order arrived.

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Yang W.

Yang W.Sydney, NSW

  • 3 reviews

ALWAYS BUY FROM OPSM

published

I always buy my glasses from OPSM. I know they might not be the cheapest but service and profession really matter. This time I went to macquarie st in the city and really enjoyed the experience.

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1 comment
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Amc

AmcAustralian Capital Territory

Eye Glasses Still Not Right

published
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2 comments
OPSM
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Amc
Amc

Thank You for getting back to me. Since writing I have had some further checks of my prescription and they are going to try and get me a new script. I hope it works this time

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margie.smith.77

margie.smith.77Hunter Region, NSW

  • 2 reviews

Dilemma fixed - great service

published

Thank you to Rebecca @ OPSM Charlestown. RH arm broke off my expensive "Ralph" style multifocal glasses at work. Glasses were purchased < 12 months. Within few hours received SMS advising replacement frames ready. Very helpful & considerate to my needs.

Customer Service
Incentivised ReviewNo
Store LocationCharlestown
1 comment
OPSM
Customer SupportOPSM

Hi Margie, Thank you for taking the time to let us know about your experience in our Charlestown store. We will forward on your feedback to Management and the store.
Kind regards

Customer Support

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Anna

AnnaSydney, NSW

  • 11 reviews
  • 6 likes

OPSM doesn't take responsibility for faulty lenses

published
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3 comments
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Anna
Anna
OPSM
Customer SupportOPSM

Hi

As advised in our PM we have notified the regional manager to call you back again. Thanks and have a good day.

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gerardoldman

gerardoldmanGreater Melbourne (Inner), VIC

  • 12 reviews
  • 17 likes

Superior customer service to Specsavers

published

Bendigo Marketplace
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!

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Marianne

MarianneGreater Melbourne (Metropolitan), VIC

  • 13 reviews
  • 3 likes

More variety needed

published

I have been getting my glasses from Opsm Highpoint for years. I find the staff there to be exceptionally great to deal with. However, the last year or so I found it hard to pick a pair of glasses. There’s just limited variety. I don’t know if it’s a market thing but perhaps Opsm should source out different eye glass designs/designers to add some pizzazz to what they’re offering.

1 comment
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Ann

AnnBowral

  • 19 reviews
  • 7 likes

great staff at OPSM Bowral

published

Great local OPSM. Regularly buy sunglasses there - really good advice and helpful. Staff always remember you and make you feel really special.

1 comment
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bluebull

bluebull

  • 6 reviews
  • 6 likes

Service let down by pricing model

published
1 comment
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bribrendy

bribrendyHunter Region, NSW

  • 3 reviews
  • 5 likes

Not happy with OPSM “payment policy”

published
2 comments
OPSM
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bribrendy
bribrendy

No don't wish to be contacted, I just won't be shopping at OPSM again for my glasses which is OPSM's loss as my entire family of four all wear glasses.

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Barbara D

Barbara DAU

  • 4 reviews
  • 4 likes

OPSM Cairns

published

Thorough test but was spoilt by unprofessional use of a smart phone with a damaged face to take and show photos.

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helen

helenSydney

  • 56 reviews
  • 21 likes

They get the script right but at a cost.

published

I have no question that the eye test was professional and accurate
BUT
other places bulk Bill for just as good result. They were expensive compared to to similar businesses.
Worst experience was that they broke my new sunglasses while cleaning them (they offered) and then basically said bad luck! (I had no receipt as they were a gift) I doubt we will return.

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silr

silrBrisbane

  • 3 reviews
  • 2 likes

Damaged my glasses and have yet to fix it...

published
6 comments
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silr
silr

If you can contact me privately I will provide these details, otherwise I will not post them publicly. Thank you.

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Page 1 of 2
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Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

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