?
? !
1 photo
OPSM
1.9 from 509 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (5)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    3.6 (5)
Previous
Next
Aurora79

Aurora79Perth

  • 27 reviews
  • 20 likes

Generally good experience at Morley store

published

Visited the Morley store to have eyes checked. Great Optometrist and not at all pushy sales staff. Only negative is the Assistant Store Manager, who on a few occasions I've had to deal with her, hasn't been the most pleasant and appears she doesn't really want to help customers. Not sure why people are working in an industry like this if they really don't want to be there. So therefore I'm only giving the store 3 stars but everything else great.
Excellent Optometrist, not pushy like Specsavers
Expensive glasses

Similar opinion? Write a review on ProductReview.com.au!
Joan

JoanPerth, WA

  • 20 reviews
  • 14 likes

Lack of care

published
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 2
See all OPSM reviews

Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

See all OPSM questions

Get an answer from our members and OPSM representatives

OPSM

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(114)
Framesbuy

Framesbuy

4.6
(108)
AusSpecs

AusSpecs

4.6
(109)
Clearly

Clearly

4.1
(553)
Lensworld

Lensworld

4.4
(108)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(433)
Maui Jim

Maui Jim

4.4
(69)
Vision Direct

Vision Direct

3.7
(2,562)
Next

See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.