My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.
I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.
Customer care never respond, product not arrive
Multiple emails sent to customer service since the 26th Dec with no reply. Customer service on the phone did not help and did not follow up and query. Product did not arrive.
- OPSM Retail Stores
ALWAYS BUY FROM OPSM
I always buy my glasses from OPSM. I know they might not be the cheapest but service and profession really matter. This time I went to macquarie st in the city and really enjoyed the experience.
Dilemma fixed - great service
Thank you to Rebecca @ OPSM Charlestown. RH arm broke off my expensive "Ralph" style multifocal glasses at work. Glasses were purchased < 12 months. Within few hours received SMS advising replacement frames ready. Very helpful & considerate to my needs.
- OPSM Retail Stores
OPSM doesn't take responsibility for faulty lenses
Update: OPSM has replaced the lenses and I was told that the lenses don't typically melt easily. Might have been just an isolated quality control issue. This time the customer service was great and I can see myself shopping at opsm in the future.
Thank you for fixing this issue!
I came to OPSM to get my first prescription glasses. Well, I didn't know any better at the time. Despite the fact that I had to splurge $450 on one pair (which is way more expensive than at their competitors) they have melted! One lense melted in about 6 months after ...I got the glasses. I never wear glasses outdoors and the moment I take them off, they go right back in the case (that I was given by OPSM). When I brought them to the store, I was told that it had melted because of sun exposure but they couldn't explain how come one melted and not the other. No attempt to take responsibility - nothing. So I sucked it up and replaced it. A bit later, the second lens melts as well. Only this time it rarely left the drawer at the furthest corner of my apartment from the window. Do I have to carry my glasses in a cooler to avoid melting? Judging by this, the lenses must have been faulty to begin with, but OPSM won't take the responsibility for it. Will never do lenses with them again.
Superior customer service to Specsavers
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!
great staff at OPSM Bowral
Great local OPSM. Regularly buy sunglasses there - really good advice and helpful. Staff always remember you and make you feel really special.
Staff very helpful in regards to my options and cover. Frames too expensive and had to go elsewhere but the eye exam was very well done much more thorough and precise than Specsavers.
Last year I went to OPSM for an annual driving licence check and I didn't need any change to my glasses. This year I made an appointment for 10am and turned up on time only to be told I could have part of my test done then but would have to come back at 12md to have drops put in and I would have to wait a half hour They also wanted to charge $30 just to sign the form for my licence. I explained none of this had happened the previous year but to no avail. I just left and went to an independent optometrist who was really great and didn't charge for anything extra and I still didn't need new glasses. Its nice not to be ripped off so I will see the independent next year again.
Tested their 100% satisfaction guarantee
I have a challenging pair of eyes. OPSM Carimdale assured me they would get it right. They didn't but went well above and beyond until I had a pair of glasses I could wear continuously- 4 pairs later. I can't fault the more experienced staff but agree with an earlier review that youthful courteousness is great to experience as a customer but knowledge is lacking. Thank you to the staff who listened to me and persisted with solutions. I left my previous glasses maker after being told to go away and 'give them a go' for two weeks before they would entertain checking them. so the OPSM 100% satisfaction guarantee is real.
Thanks OPSM for a positive response
Following the review of my daughter's experience, OPSM contacted me and the manager kindly offered to replace the faulty glasses. I am very impressed by the prompt response of the customer care team and the shop manager.
One outstnding staff member
Need to acknowledge a staff member at warringah mall. His name is Joe and he went to a lot of trouble to help us select glasses for my wife and myself. So we spent a lot of money. Also he seemed to be the only one there that could fine tune the frame by some slight adjustment. He was very experienced and due for retirement soon. What a shame for the organisation to lose someone with his experience and expertise.
My son seemed to be having trouble reading so we went down to OPSM Southland where they fitted us in on a busy night to get his eyes checked and reassured us that a number of children go through similar experiences and that his eyesight was fine.
Give credit where it is due
Earlier this week I had a very bad experience with this business which I reviewed below. Following this I was contacted by the manager who was very apologetic and went out of the way to ensure that the matter was put right, including fast tracking my prescription. I think this should be acknowledged. I would be happy to deal with this business again.
Questions & Answers
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
Do you price match on frames?
OPSM does not offer a price matching service in store.
However, you are welcome to contact your local OPSM store and our staff can help you with a quote.
OPSM Customer Care
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
Get an answer from our members and OPSM representatives
|Category||Online Shops and Optical Retailers||Physical Shops and Optical Retailers|
|Products / Services Offered||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses|
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