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OPSM

Reviews

  • Product Quality
    3.3 (19)
  • Return Claim MadeYes (0) · No (21)
  • Shipping
    1.0 (1)
  • Customer Service
    2.8 (21)
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Luna

Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

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1 comment
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Gab

Gab

  • 7 reviews
  • 2 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised ReviewNo
4 comments
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
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No lens replacement/repair available for Ray Ban Sunglasses

published

I purchased a pair of Ray Ban New Wayfarer Sunglasses on 30/11/2020 from the Bowral Branch. Unfortunately I dropped them last week and cracked one of the lenses. On returning to the store I was first asked if I had purchased insurance, which I had not. The store assistant then told me that OPSM stores did not offer replacement lenses, but he would try to help me out. In the end my only choice was to buy a new pair, or prescription lenses at double the price.
I was not informed of this at the time of purchase. This is surely unacceptable for a product with a rrp of over $200. Also OPSM and the manufacturers of Ray Ban apparently have the same parent company, Luxottica.

Customer Service
Incentivised ReviewNo
Store LocationBowral NSW
5 comments
OPSM
Customer SupportOPSM
Kurt
Kurt
OPSM
Customer SupportOPSM

Hey Kurt - Yes, absolutely take them into your local OPSM store and the team will be able to insert them in the frames for you. Sorry again for the inconvenience. I'm so glad you managed to source some replacements!

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Customer

Customer

  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
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3 comments
OPSM
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Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

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customers

customersSydney, NSW

  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
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1 comment
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Gael

GaelPerth, WA

  • 3 reviews
  • 1 like

Dubious product quality

published
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3 comments
OPSM
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Gael
Gael
OPSM
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nivicome

nivicomeSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

Scratched lenses

published

My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.

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1 comment
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Dees

DeesGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Great service

published

I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.

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1 comment
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Awful in store and follow up service - North Sydney

published
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5 comments
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Customer SupportOPSM
Alacoque Welsh
Alacoque Welsh
OPSM
Customer SupportOPSM
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Have my doubts about OPSM

published

Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationRiverton WA
1 comment
OPSM
Customer SupportOPSM
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Polchie225

Polchie225Melbourne

  • 2 reviews

Customer care never respond, product not arrive

published

Multiple emails sent to customer service since the 26th Dec with no reply. Customer service on the phone did not help and did not follow up and query. Product did not arrive.

Incentivised ReviewNo
2 comments
OPSM
Customer SupportOPSM
Polchie225
Polchie225

Hi the order has been redirected and arrived. Just a lack of communication and response but all good as long as the order arrived.

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Rose

RoseCanberra 2600, ACT

OPSM Belconnen Canberra

published

Today when I walked up my one eye was very painful and I need to see the Optometrist right away. I went their early at 8am but the store still closed. I have waited for an hour to see the Optometrist which I trusted more. Sadly to say that the Optometrist told me she can't accommodate me because of other patience. I understand that, but the pain of my eye is hurting/killing me. Then I went to SPECSAVER in Canberra City - they are very busy too. But the Optometrist is very kind to accommodate me because of my pain. SPECSAVER in Canberra City were human they understand people needs very well. Thank you so much for rescuing my painful one eye. God bless your company and more power to you!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationI did not purchase just to check my one eye
1 comment
OPSM
Customer SupportOPSM
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Yang W.

Yang W.Sydney, NSW

  • 3 reviews

ALWAYS BUY FROM OPSM

published

I always buy my glasses from OPSM. I know they might not be the cheapest but service and profession really matter. This time I went to macquarie st in the city and really enjoyed the experience.

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1 comment
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Janine

JanineMetropolitan Adelaide, SA

Not happy Jan

published
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1 comment
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margie.smith.77

margie.smith.77Hunter Region, NSW

  • 2 reviews

Dilemma fixed - great service

published

Thank you to Rebecca @ OPSM Charlestown. RH arm broke off my expensive "Ralph" style multifocal glasses at work. Glasses were purchased < 12 months. Within few hours received SMS advising replacement frames ready. Very helpful & considerate to my needs.

Customer Service
Incentivised ReviewNo
Store LocationCharlestown
1 comment
OPSM
Customer SupportOPSM

Hi Margie, Thank you for taking the time to let us know about your experience in our Charlestown store. We will forward on your feedback to Management and the store.
Kind regards

Customer Support

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Anna

AnnaSydney, NSW

  • 11 reviews
  • 6 likes

OPSM doesn't take responsibility for faulty lenses

published
Product Quality
Customer Service
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3 comments
OPSM
Customer SupportOPSM
Anna
Anna
OPSM
Customer SupportOPSM

Hi

As advised in our PM we have notified the regional manager to call you back again. Thanks and have a good day.

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Valerie43

Valerie43South East Queensland, QLD

  • 7 reviews
  • 1 like

Lost faith in OPSM

published
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2 comments
Valerie43
Valerie43

Did finally resolve this issue but at our inconvenience, we will not be returning to OPSM

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Helena

HelenaWestern Australia

  • 2 reviews
  • 1 like

Good quality but bad service

published
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1 comment
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Sourpuss81

Sourpuss81Perth, WA

  • 8 reviews
  • 6 likes

They don't examine 4 year olds.

published
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1 comment
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gerardoldman

gerardoldmanGreater Melbourne (Inner), VIC

  • 12 reviews
  • 17 likes

Superior customer service to Specsavers

published

Bendigo Marketplace
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!

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Page 1 of 5
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Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

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