Reviewer Photos & Videos
OPSM Belconnen Canberra
Today when I walked up my one eye was very painful and I need to see the Optometrist right away. I went their early at 8am but the store still closed. I have waited for an hour to see the Optometrist which I trusted more. Sadly to say that the Optometrist told me she can't accommodate me because of other patience. I understand that, but the pain of my eye is hurting/killing me. Then I went to SPECSAVER in Canberra City - they are very busy too. But the Optometrist is very kind to accommodate me because of my pain. SPECSAVER in Canberra City were human they understand people needs very well. Thank you so much for rescuing my painful one eye. God bless your company and more power to you!
- OPSM Retail Stores
ALWAYS BUY FROM OPSM
I always buy my glasses from OPSM. I know they might not be the cheapest but service and profession really matter. This time I went to macquarie st in the city and really enjoyed the experience.
Eye Glasses Still Not Right
I have been going to OPSM for years and generally find them very good. Recently I had my prescription updated and was told that it could take some time to adjust because they are multi focals, but two weeks later I am really struggling. I am told my presciption is correct but I am still suffering balance and vision issues and I need to have my husband to hold onto just so I can get around safely. I feel like my concerns are not being taken seriously. This is my safety we are talking about. Very frustrated.
December 19th 2019 Update: Diff...iculty with New Glasses I have had multi focals for years but recently I had my prescription changed to much stronger ones and after two weeks I am still having problems adjusting to them. I have explained my difficulties to the shop and they insist my prescription is correct. I am getting really frustrated as I don't think my safety is being seriously. My balance is off and I have to rely heavily on my husband to help me get around. I have never had problems with multi focals before. I think being continually be told that my eyes will adjust is no longer good enough.
Not happy Jan
Firstly, let me state that I have been most impressed with the quality of eye testing at my local OPSM store. The staff in this department have never been anything but professional, efficient, caring and friendly.
Re the purchase of eyeglasses and continuing customer care - well that is a different story. After paying a considerable amount of money for my last two pair of reading glasses, I was most dismayed to note the rapid deterioration of both pairs with regard to the protective coating. When I took the first pair back to my local store, ...I was told that nothing could be done as I was a few weeks out of warranty. So I promptly arranged for another pair, was told to bring them back straight away if I noticed any problems with the protective lens coating and paid out another large sum of money. When I took the glasses back to the store today, I was told, that yes, my concerns about the protective coating were justified but nothing could be done (yes, I am still in warranty as the glasses are less than 18 months old) as the film is apparently lifting due to the fact that my glasses must have rolled forward, causing a slight scratch on the lens!!! Suffice to say that I have been extremely careful and vigilant with this pair due to the problems with the previous pair. Also suffice to say that I am am most displeased that the protective lens coating on both pair of glasses has been most problematic, to the point where I could not even see out of the original pair and this pair is obviously going the same way - with little care and no suggestions from the staff members on either occasion. I might add that I have ordered at least 6 pair of eyeglasses over the years and have only ever had a problem with these 2 pair ordered through OPSM. With this sort of customer care and quality (or lack thereof) of products, I am hesitant to return to OPSM.
NO Customer Service
Ordered 2 boxes contact lenses, the parcel has been shipped without any tracking information. I want keep an eye on it since I will be on vacation soon. Called the customer service twice but no one answer the phone. Left a voice message no one call me back. Sent emails twice and no response at all. Sadly, I should read online reviews before making purchase. Don't order from OPSM online and do not waste your time and frustrate yourself.
Bad after sales service.
Sat in store at a Charlestown NSW for nearly 15 minutes waiting to be served by one of three sales people that were up,at the rear of store just chatting to each other and no one else in store but me.When I got up to leave thats when I was asked if I needed help,a bit late I thought.Thus is when I offered the make salesman a bit of advice in looking after their customers as I had just spent nearly $800 on glasses last Thursday. The prescription sun glasses that I drive with were not good made me feel dizzy,but the other clear ones are fine.This is when I left without getting my issue resolved.OPSM is sad.
Not what they used to be
I have always purchased my eyewear from OPSM. Spent thousands. Have always recommended them over the competition.. sorry but we have now broken up..
A few weeks ago and $580.00 later for new lenses i was presented with my updated glasses. I asked where the glass cleaning fluid was..i was told that i would have to purchase it..i don't want to deal with mean people..
Do not use OPSM Eye Hub for Ortho-K
Do not get ortho-k lenses from here.
Had our initial assessment then received a call to pick up the lenses for my daughter.
Asked if I need to make an appointment and told no, you don't need your daughter to come, all paid, just pick up.
When I came to pick up another lady said here you are and handed over. I asked what do I do, are they just like other contacts. Apparently yes.
Asked how do I clean and said you can buy one of these products if you like. Asked should I have an appointment she said this is usually after 6 month mark.
Had blurry vision. Went and got checked. $500 later got glasses. Gave me drops for dry eyes $8. Got home put in drops. Didn't need the glasses. Been 3 years.
- OPSM Retail Stores
No hope from them
I ordered my prescripton safety glasses on 17-10-2019 and was told will let me know the time to pick up around 2 weeks time. Unitl this week I still did not hear any news from them. I have contacted their staff 3 times this week (8-11-2019) and none of them can confirm the time for picking up my safety glasses. According to our company's safety requirement I need to do work with this safety glasses otherwise I will be forced to leave the work. I really not recommend OPSM especially Hornsby store.
Purchased glasses in Pakenham Vic had a problem received no service head office wont return emails impossible to contact.
If you need glasses and want service give OPSM a big miss.
- OPSM Retail Stores
OPSM doesn't take responsibility for faulty lenses
Update: OPSM has replaced the lenses and I was told that the lenses don't typically melt easily. Might have been just an isolated quality control issue. This time the customer service was great and I can see myself shopping at opsm in the future.
Thank you for fixing this issue!
I came to OPSM to get my first prescription glasses. Well, I didn't know any better at the time. Despite the fact that I had to splurge $450 on one pair (which is way more expensive than at their competitors) they have melted! One lense melted in about 6 months after ...I got the glasses. I never wear glasses outdoors and the moment I take them off, they go right back in the case (that I was given by OPSM). When I brought them to the store, I was told that it had melted because of sun exposure but they couldn't explain how come one melted and not the other. No attempt to take responsibility - nothing. So I sucked it up and replaced it. A bit later, the second lens melts as well. Only this time it rarely left the drawer at the furthest corner of my apartment from the window. Do I have to carry my glasses in a cooler to avoid melting? Judging by this, the lenses must have been faulty to begin with, but OPSM won't take the responsibility for it. Will never do lenses with them again.
They've ruined my frames... Twice!
I purchased frames and lenses and had them fitted. Upon closer inspection they'd bent the frame so out of shape they couldn't be fixed and were replaced under warranty (after taking them back 4 times over a 2 week period and having to make a formal complaint). Last week I had them tightened by OPSM and they have gone completely out of shape again to the point where things are now slightly blurry. I'm sick and tired of taking them back. When I think of OPSM I think of complete and utter incompetence. I will not shop there again and will definitely not recommend them to anyone either. Basically I'm left with frames that OPSM cant shape properly or correctly.
Came in to the store to pick out some frames and order my new glasses. I asked what frames would suit my shaped face, I got no answer, and very little help choosing some frames. I felt rushed and left without helpful customer service. Customer service accelerated once I had chosen the frames and the lady wanted to up sell some anti reflection coating for the lenses. I declined the offer and asked about the blue screen blocking for the lenses, I specifically asked if the blue shadowing shows on the lenses to which I wasnt shown an example yet as...sured it doesnt. Fast forward two weeks, make an extra trip to pick my glasses up 40minutes from home, wrong frames and there is blue shadowing on the lenses. The customer service was just poor. The problem is being rectified however I have felt extremely disappointed and dissatisfied with my experience at OPSM and I truly wish I had spent my money else where. I will never shop There again.
Don't use OPSM if you need to see
OPSM's customer service is appalling. I have their contact lens subscription. 2/3 order they have had "technical difficulties" which resulted in me 1. having to call multiple times to ask where my order was only to be met with a lack of answers from OPSMs end and blaming their IT team 2. Running out of contact lens which was avoidable because I had ordered with a 2 week grace period.
Should seeing being important to you, do NOT order contact lenses from OPSM.
After 14 business days, I again reached out to OPSM where I was told they had droppe...d the ball multiple times with escalating the issue to IT and could not guarantee when IT would be able to fix the problem. They recommended they cancel the order and I could reorder. No discount, no trial lenses, nothing-Nothing more than an "I'm sorry for this inconvenience". Safe to say, I did not reorder with OPSM and will be taking my business elsewhere.
Absolute Rip Off
Went to the Westfield Coomera OPSM store, had a eye test with a very nice optometrist and then was taken out to the store to find frames...was asked to then pay $1200 for 2 pair of glasses including a 15% discount and I was asked if I could pay a 50% deposit..
This is totally ridiculous ...went a few stores away to Specsavers and ended up paying $391 for 2 pairs of glasses which to me is far more reasonable...
Will never go to OPSM again, avoid them at all costs....
Absolute Rip Off
Went to Helensvale OPSM, had a test and then was asked to pay over $1200 for 2 pairs of glasses.
This is abuse of their market domination charging $1200 for something that would cost less than $100 to manufacture.. Avoid OPSM and go elsewhere, and pay less.
- OPSM Retail Stores
Good quality but bad service
I picked up 2 pairs of my glasses this morning from OPSM Carousel and wasnt happy as 1 of them was a different model to what i ordered.
Todd, The guy who attended me wasnt trying to find out whether my order was right or wrong, instead he convinced me that the glasses is exactly what I ordered. So i walked out, and found out from Sunglass Hut that it wasnt the right model.
I went back to OPSM and talked to the same guy, he told me that its the companys fault, that he doesnt know why and that for me to wait for a new one. He did not once at al...
No no to OPSM Melbourne central
I went for an eye test that costs $120 (fine with that), nobody gave me info about the contact lens, the bill comes out $285 total. I was surprised by the total because did they really charge $160 for two boxes of daily lens? I asked for an explanation and this staff [name removed] got sassy out of nowhere. I then decided to not get the lens and she asked: “So you’re happy with not being able to see?” Omg what kind of sales tactic is that? Seems like she is making fun of me that I’m too poor to buy her damn ridiculously priced lens. I was deepl...y offended by that, paid and left and said: “that was so rude.” I planned to buy a frame that cost around $400 and just got lens for the time waiting for the glasses lens to be crafted. They lost my biz and I’ll never come back. I would rather buy cheaper things at specsaver or somewhere else where people are nicer. Go screw yourself [name removed] and OPSM for hiring staff like her. What’s the point of opening so many stores and just let horrible people like her ruin your reputation?
- OPSM Retail Stores
The worst experience I have ever had.
I am writing this review after three months as I did not want to express my feeling when the frustration was raised and reached the highest point.
The last week of 2018 decided to buy a pair of clear glasses.
Ordered the via Lavington store. After so many times back and forth as each time, the glasses came with at least one issue and after blaming the new lab the order was canceled at the first of April 2019.
at the first week of May again ordered the new pair and again with so many mistakes and extremely bad customer service I received not to...
They don't examine 4 year olds.
I took my 4 year old daughter to OPSM today after it was suggested by the health nurse there was a problem.
I easily made my appointment online after doing research that they tested young children (it said they did, but didn't give specific ages) But that's where my positive feelings stopped. As i walked into my appointment and checked in, the receptionist told me my details weren't in the system. And as a result they didn't know my daughter was 4 and they don't/can't examine children under 6. I was told i could speak to the optometrist which i...
Terrible customer service
Some ladies in the staff don’t listen to customer’s questions, instead give meaningless and confusing explanations. One lady got really angry when I wanted to make sure that the new pair had premium lenses. She told that she couldn’t be arguing/explaining throughout the afternoon about the questions I had. So very rude of them to say to a customer like that. I just wanted to know whether there was a way to identify the premium multifocal lenses from the basic multifocal lenses. They say there’s no way except for the etchings on the lenses and ...they were struggling to find the etchings on the two pairs of glasses. One pair with basic multifocal lenses and the other pair supposed to be premium multifocal lenses, as I ordered premium lenses after I couldn’t read the computer with their basic multifocal lenses. I couldn’t see any etchings on either of the pair. How am I supposed to take one of those pairs home when they cannot say which is which. The same lady challenged me that I better get my money back without bothering her. I didn’t go to opsm to offend them or get refunds. I want a good pair of glasses to use after spending $1000. Finally they said they would send those two pairs to the laboratory to identify which is which.
Hopeless. Southland store.
Terrible customer service. Opinionated personal remarks made innapropriate conversation couldn't be bothered attitude rude incompetent over priced arrogant poor follow up skills they ignore you. Will never go there again.
Superior customer service to Specsavers
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!
Worst Service Ever
I have been a customer with opsm for years. I am not sure what is going on with the southland store but the amount of issues I have had with them has made me think it's time for change. Staff are incompetent. The last issue I had was when I took my glasses back to be repaired as the lense had fallen out. I left them and they told me to come back in 20 mins which I did and they were not ready so I said I would come back the next day. When I went back the next day no one could find my glasses and the woman that was supposed to repair them was awa...y. They then told me to come back the next day. I was not happy. I asked for the manager who looked everywhere for my glasses and found them in a drawer. I was then told they would have to be sent away for repair. More inconvenience. Next episode I ordered my contact lenses over a week ago and I told them at the time I needed them before the 12/8 as I was going away.Rang yesterday no contacts in told to ring back today still no contacts and the girl said she would ring supplier and now I get told that alcon the supplier was changing systems and that they would not be in for another week. I was furious as I explained the urgency of the order. I asked to speak to the store manager and I was then told alcon were moving warehouses and so sorry couldn't help me. I then asked her to ring rep and get some express posted or get me a trial pair to tie me over. Manager rang back and said she had a trial set different strengths to what I use but rep said they would work. I went back to opsm to collect the trial lenses that were put aside by the store manager and waited while staff tried to locate them so after waiting 10 mins and watching staff check where could they be no result .They rang the store manager but she did not answer her phone so I had finally reached boiling point and said when you find them you can deliver them to me and once again I told them I was going away on the 12/8 and needed them asap but I don't think that rang any bells with the staff .This store needs to be pulled into line I am over the poor service rude staff and the lack of system they have.Customer service doesn't apply to this store.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.