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OPSM
1.9 from 527 reviews · View Statistics
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Reviews

  • Product Quality
    2.0 (93)
  • Return Claim MadeYes · No (128)
  • Shipping
    1.0 (12)
  • Customer Service
    1.7 (88)
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Rose
RoseCanberra 2600, ACT

OPSM Belconnen Canberra

published

Today when I walked up my one eye was very painful and I need to see the Optometrist right away. I went their early at 8am but the store still closed. I have waited for an hour to see the Optometrist which I trusted more. Sadly to say that the Optometrist told me she can't accommodate me because of other patience. I understand that, but the pain of my eye is hurting/killing me. Then I went to SPECSAVER in Canberra City - they are very busy too. But the Optometrist is very kind to accommodate me because of my pain. SPECSAVER in Canberra City were human they understand people needs very well. Thank you so much for rescuing my painful one eye. God bless your company and more power to you!

OPSM
Customer SupportOPSM
Yang W.
Yang W.Sydney, NSW
  • 3 reviews

ALWAYS BUY FROM OPSM

published

I always buy my glasses from OPSM. I know they might not be the cheapest but service and profession really matter. This time I went to macquarie st in the city and really enjoyed the experience.

OPSM
Customer SupportOPSM
Amc
AmcAustralian Capital Territory

Eye Glasses Still Not Right

published
OPSM
Customer SupportOPSM
Amc
Amc

Thank You for getting back to me. Since writing I have had some further checks of my prescription and they are going to try and get me a new script. I hope it works this time

Janine
JanineMetropolitan Adelaide, SA

Not happy Jan

published
OPSM
Customer SupportOPSM
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luna K.
luna K.
  • 2 reviews
  • 1 like

NO Customer Service

published

Ordered 2 boxes contact lenses, the parcel has been shipped without any tracking information. I want keep an eye on it since I will be on vacation soon. Called the customer service twice but no one answer the phone. Left a voice message no one call me back. Sent emails twice and no response at all. Sadly, I should read online reviews before making purchase. Don't order from OPSM online and do not waste your time and frustrate yourself.

OPSM
Customer SupportOPSM
Terry
TerryHunter Region, NSW
  • 6 reviews
  • 1 like

Bad after sales service.

published

Sat in store at a Charlestown NSW for nearly 15 minutes waiting to be served by one of three sales people that were up,at the rear of store just chatting to each other and no one else in store but me.When I got up to leave thats when I was asked if I needed help,a bit late I thought.Thus is when I offered the make salesman a bit of advice in looking after their customers as I had just spent nearly $800 on glasses last Thursday. The prescription sun glasses that I drive with were not good made me feel dizzy,but the other clear ones are fine.This is when I left without getting my issue resolved.OPSM is sad.

OPSM
Customer SupportOPSM
Terry
Terry
Robert
RobertGreater Melbourne (Metropolitan), VIC

Not what they used to be

published

I have always purchased my eyewear from OPSM. Spent thousands. Have always recommended them over the competition.. sorry but we have now broken up..
A few weeks ago and $580.00 later for new lenses i was presented with my updated glasses. I asked where the glass cleaning fluid was..i was told that i would have to purchase it..i don't want to deal with mean people..

OPSM
Customer SupportOPSM
Robert
Robert

Only on a secure forum

OPSM
Customer SupportOPSM
swissie74
swissie74Greater Melbourne (Inner), VIC
  • 8 reviews
  • 12 likes

Do not use OPSM Eye Hub for Ortho-K

published
OPSM
Customer SupportOPSM
OPSM
Customer SupportOPSM
swissie74
swissie74

Received a message that OPSM would be in touch within 2 business days....that was 3.5 weeks ago

dean d.
dean d.Greater Melbourne (Outer), VIC

Ripped off

published

Had blurry vision. Went and got checked. $500 later got glasses. Gave me drops for dry eyes $8. Got home put in drops. Didn't need the glasses. Been 3 years.

OPSM
Customer SupportOPSM
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not recommend
not recommendSydney, NSW

No hope from them

published

I ordered my prescripton safety glasses on 17-10-2019 and was told will let me know the time to pick up around 2 weeks time. Unitl this week I still did not hear any news from them. I have contacted their staff 3 times this week (8-11-2019) and none of them can confirm the time for picking up my safety glasses. According to our company's safety requirement I need to do work with this safety glasses otherwise I will be forced to leave the work. I really not recommend OPSM especially Hornsby store.

OPSM
Customer SupportOPSM
not recommend
not recommend

Jason, can I have email address I can contact you ? Still not having any news from the ladys in Hornsby store. All my workmate order form other OPSM store already got their glasses a week before. But they order their glasses later than me a week.

OPSM
Customer SupportOPSM
Bob
BobMelbourne
  • 2 reviews
  • 1 like

No service

published

Purchased glasses in Pakenham Vic had a problem received no service head office wont return emails impossible to contact.
If you need glasses and want service give OPSM a big miss.

OPSM
Customer SupportOPSM
Anna
AnnaSydney, NSW
  • 11 reviews
  • 6 likes

OPSM doesn't take responsibility for faulty lenses

published
OPSM
Customer SupportOPSM
Anna
Anna
OPSM
Customer SupportOPSM

Hi

As advised in our PM we have notified the regional manager to call you back again. Thanks and have a good day.

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mcd
mcdCharlestown
  • 32 reviews
  • 18 likes

They've ruined my frames... Twice!

published

I purchased frames and lenses and had them fitted. Upon closer inspection they'd bent the frame so out of shape they couldn't be fixed and were replaced under warranty (after taking them back 4 times over a 2 week period and having to make a formal complaint). Last week I had them tightened by OPSM and they have gone completely out of shape again to the point where things are now slightly blurry. I'm sick and tired of taking them back. When I think of OPSM I think of complete and utter incompetence. I will not shop there again and will definitely not recommend them to anyone either. Basically I'm left with frames that OPSM cant shape properly or correctly.

OPSM
Customer SupportOPSM
mcd
mcd
OPSM
Customer SupportOPSM
Gallacksey
GallackseyRichmond-Tweed, NSW
  • 2 reviews

Bad Experience

published
OPSM
Customer SupportOPSM

Don't use OPSM if you need to see

published
OPSM
Customer SupportOPSM
Melinda
MelindaSouth East Queensland, QLD
  • 2 reviews

Absolute Rip Off

published

Went to the Westfield Coomera OPSM store, had a eye test with a very nice optometrist and then was taken out to the store to find frames...was asked to then pay $1200 for 2 pair of glasses including a 15% discount and I was asked if I could pay a 50% deposit..
This is totally ridiculous ...went a few stores away to Specsavers and ended up paying $391 for 2 pairs of glasses which to me is far more reasonable...
Will never go to OPSM again, avoid them at all costs....

OPSM
Customer SupportOPSM
burty1109
burty1109South East Queensland, QLD
  • 3 reviews
  • 1 like

Absolute Rip Off

published

Went to Helensvale OPSM, had a test and then was asked to pay over $1200 for 2 pairs of glasses.
This is abuse of their market domination charging $1200 for something that would cost less than $100 to manufacture.. Avoid OPSM and go elsewhere, and pay less.

OPSM
Customer SupportOPSM
Helena
HelenaWestern Australia
  • 2 reviews
  • 1 like

Good quality but bad service

published
OPSM
Customer SupportOPSM
Dangal
DangalGreater Melbourne (Metropolitan), VIC

No no to OPSM Melbourne central

published
OPSM
Customer SupportOPSM
Dangal
Dangal

Hi Jason,
Sure would be happy to send feedback to higher management. Contact details: email: dangal@whitman.edu

Dayrak A.
Dayrak A.
  • 2 reviews
  • 6 likes

The worst experience I have ever had.

published
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OPSM
Customer SupportOPSM
Sourpuss81
Sourpuss81Perth, WA
  • 8 reviews
  • 6 likes

They don't examine 4 year olds.

published
OPSM
Customer SupportOPSM
Nali
NaliSydney, NSW

Terrible customer service

published
OPSM
Customer SupportOPSM
Annie
AnnieGreater Melbourne (Inner), VIC
  • 4 reviews
  • 5 likes

Hopeless. Southland store.

published

Terrible customer service. Opinionated personal remarks made innapropriate conversation couldn't be bothered attitude rude incompetent over priced arrogant poor follow up skills they ignore you. Will never go there again.

OPSM
Customer SupportOPSM
gerardoldman
gerardoldmanGreater Melbourne (Inner), VIC
  • 12 reviews
  • 18 likes

Superior customer service to Specsavers

published

Bendigo Marketplace
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!

Pam F
Pam F
  • 5 reviews
  • 4 likes

Worst Service Ever

published
OPSM
Customer SupportOPSM
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