2 photos
OPSM
1.9 from 528 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by OPSM

Reviews

  • Product Quality
    2.0 (93)
  • Return Claim MadeYes · No (128)
  • Shipping
    1.0 (12)
  • Customer Service
    1.7 (88)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Roger
Roger
  • 2 reviews
  • 1 like

Rude customer service and deceiving staff

published

Purchased a $660 dollars worth one eyeglasses but gave us a plastic lenses which has never been explained prior to purchase. Rodvina , customer staff from Bourke st branch was so rude dealing with us today. Had to pay extra $100 dollars to get the right lense we want.
Beware customer dealing with Bourke st branch.

OPSM
Customer SupportOPSM
Roger
Roger

You can contact me
0422410814 or
Email : rods69.santos@gmil.com

OPSM
Customer SupportOPSM

Hi Roger. Thank you for providing your contact details. I have logged your feedback and sent this to management who will contact you within 2 business days. Your case number is 2350067. Regards Customer Support

Mariya P
Mariya PSydney
  • 2 reviews

Traumatic Experience

published

0% Customer Service

published

Been in the Werribee Plaza Hoppers Crossing store twice in the last 2 weeks to look at new frames. First time it was minimum 10mins before anyone acknowledged me even with no other customers in store and when they did approach me they sounded like they couldn't be bothered. Didnt think much just thinking end of day tired or drained which is understandable. Went in today to actually purchase frames again no other customers in store and the same again this time i was quite annoyed. Walked out really frustrated. I even tried to make eye contact to no avail. Never too step foot back in there again.

OPSM
Customer SupportOPSM
Mar
Mar
  • 3 reviews
  • 1 like

Don't order online!!!!

published

Never order online. Stupidly I have multiple time and they keep stuffing up delivery address. invoice address correct yet it's delivered to the wrong address. blaming me or toll everytime

OPSM
Customer SupportOPSM
Mar
Mar
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all

Worst customer service

published

spent 10 minutes by myself there and they barely tried to help me! Just because I’m a young girl. They probably don’t care at all. Too bad, just lost a customer

OPSM
Customer SupportOPSM
Bob
BobSouth East Queensland, QLD

Would not use, company's service is poor

published

Service was very avg, then the smses started. Sent stop as described, still kept coming, cust service unhelpful and wanted me to reidentify, DOB, full name, etc, all to get them to stop harassing with smses trying to sell their products

OPSM
Customer SupportOPSM
Jacqg
JacqgSt Peters
  • 3 reviews
  • 6 likes

Worst online experience ever.

published

Worst online experience I’ve ever had. Terrible customer service, automated subscription started again after I cancelled it. Yet they kept telling me I did it. Saw order automatically placed at midnight, emailed them at 1230pm yet three days later they sent package and charged me. package sent back, still no refund. Service emails rude, no one took responsibility. NEVER use this online service

OPSM
Customer SupportOPSM
Jacqg
Jacqg

Not sure what to discuss Jason. I wasted a week calling every day, replies from emails came 3 days later, no one ever knew the history of the problem and all the customer representatives were rude.

OPSM
Customer SupportOPSM
T P.
T P.
  • 2 reviews
  • 2 likes

Traumatised, completely cheated, additional secret costs, bumped price when I looked away, lied about order time

published
T P.
T P.

Please note: I originally submitted this open to mediation, got no response for 2 days, obviously OPSM doesn't care about customer aftercare once the customer's been sucked dry.

OPSM
Customer SupportOPSM

Totally useless

published

Don't waste your time going to OPSM Hoppers Crossing in the Werribee Plaza. They are hopeless. Specsavers in the same complex however are great. They have great service and prices and use the latest technology for a comprehensive eye test . And no, I don't have any vested interest, just going from my experience.

OPSM
Customer SupportOPSM
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Noon
NoonGreater Melbourne (Inner), VIC

Disappointing

published

Visited for eye check yesterday. After testing I was informed I needed to pay $49 for an additional contact lens fitting. I asked for the script but was told I needed to try different scripts to get the right lens. She stated she only had the glasses script. I have never had this answer before and felt it was money grabbing to get me to buy lenses from them. OPSM price is double what I can pay on line. Then I asked if glaucoma test was ok. She told me l need to pay for this test but had told me earlier my pressure was on the high side of normal. This is rubbish OPSM. An eye test should include the Glaucoma test like at other places. Very disappointed at the money grabbing attitude/policies of OPSM.

OPSM
Customer SupportOPSM
Jim Bat
Jim BatGreater Melbourne (Inner), VIC

Terrible service

published
OPSM
Customer SupportOPSM
Sam H
Sam HSouth East Queensland, QLD
  • 2 reviews

Made in China

published

Ordered and paid top dollar for multi-focals, only to be told there will be a delay because lenses come from China and currently trade borders are closed between them and America. Why not made in Australia considering the cost?

OPSM
Customer SupportOPSM
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Ludsz
LudszGreater Melbourne (Outer), VIC

Knox City Service!

published
OPSM
Customer SupportOPSM
Shannylouisa
ShannylouisaPerth, WA
  • 15 reviews
  • 16 likes

No script in my glasses.

published

I am furious. I had my eyes tested a few years ago which resulted in needing “reading” glasses. I have an issue with focusing and getting headaches from reading. I was still getting these bad headaches even after I had my glasses and looked into other possible issue. 3 years later I get my eyes checked at specsavers and they ask for the old pair of glasses, i am then told, that one side has no script and the other had the tiniest bit that wouldn’t make a difference. Why was I sold glasses with no script? Disgusting seeing as they cost around $300. I will never go back here or recommend to anyone.

OPSM
Customer SupportOPSM
Shannylouisa
Shannylouisa

Hi Jason,
I was contacted by Beck from the carousel store. She was extremely lovely and refunded me for the lenses. Thankyou

OPSM
Customer SupportOPSM
Belle
BelleSouth East Queensland, QLD
  • 20 reviews
  • 11 likes

This is a review about OPSM online only

published
OPSM
Customer SupportOPSM

Delivery takes forever!!!!

published

Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.

Oscar B
Oscar BSouth East Queensland, QLD

Replacement glasses get easily scratched

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +1Thumbnail
OPSM
Customer SupportOPSM
Naomi R
Naomi R
  • 4 reviews
  • 4 likes

Awful delivery experience, never again.

published

Unfortunately the prices OPSM offer for contact lenses are very competitive and reasonable. However after 3 chances and having incredibly awful delivery experiences with their choice of courier Toll Priority, I won't be placing an order with OPSM ever again.

OPSM
Customer SupportOPSM
Floki
FlokiPerth, WA
  • 4 reviews
  • 8 likes

OPSM Spearwood Pure Garbage

published

OPSM Store Spearwood!!! Do not go there!!! Worst customer service and such a liars!!! Promised my mum to fix sunglasses and never did!!! Do not ever go there if could Give it 0 Stars i gladly would !!!

OPSM
Customer SupportOPSM
TonyRichardson
TonyRichardsonSydney, NSW
  • 5 reviews
  • 4 likes

OPSM Wont give me the contact lenses I wear, but I can order them online and just did

published
OPSM
Customer SupportOPSM
fangarang
fangarang
  • 35 reviews
  • 14 likes

So much more expensive than anywhere else

published

More than double the price of competitors but you don’t get double the value. Won’t be going back. For some reason you also get less back on your health fund as well.

OPSM
Customer SupportOPSM
BCB
BCBSydney, NSW
  • 4 reviews
  • 2 likes

OPSM Hurstville- don't bother!

published
Annette K
Annette KSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Horrible choice of courier, no standards of customer service at all

published

Their choice of courier, Toll, is possibly the WORST courier in Australia. Despite having reception in my building, they have "attempted delivery" twice now and "failed". I have not had any delivery issues with other couriers like AusPost or StarTrack, and the only other option Toll has is for you to pick up the parcel yourself at their depot at Brisbane Airport. Ridiculous. I ran into the same delivery problem with Toll even at my old address, when someone was home. Contacted OPSM for help but gotten no help or response at all from them.

Never making another order with OPSM ever again if they can't fix their customer service team and delivery issues.

Damian
Damian Perth, WA
  • 8 reviews
  • 4 likes

I can't seem to get off any list

published

I had a poor experience with OPSM and decided never to go back. And despite this no matter how many times I've tried to get off mailing list, emailing list and sms list I still keep getting contacted. It's pretty irritating

OPSM
Customer SupportOPSM
Bea
BeaMetropolitan Adelaide, SA

Don't go there

published

I cannot live without my glasses and when I came to the shop after 1 year because the coating came off, I had the rudest response possible. Won't come back.

March 17th 2019 Update: Waiting for call as promised rate 0

Still waiting for your phone call. Please can you let the OPSM shop at Seaford know that I do not want anymore reminders and so does not want my husband

OPSM
Customer SupportOPSM
Bea
Bea

Thank you for your reply. The OSM shop is in Seaford I certainly arrciate a call to explain why I have no more trust in OPSM. My hone number is 0419176751. Looking forward to your call.

OPSM
Customer SupportOPSM
Page 5 of 6

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(117)
Framesbuy

Framesbuy

4.6
(131)
AusSpecs

AusSpecs

4.6
(115)
Lensworld

Lensworld

4.5
(125)
Clearly

Clearly

4.2
(668)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(449)
Maui Jim

Maui Jim

4.3
(70)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.