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OPSM
1.9 from 517 reviews · View Statistics
Listing monitored by OPSM

Reviews

  • Product Quality
    3.1 (25)
  • Return Claim MadeYes (0) · No (27)
  • Shipping
    1.0 (1)
  • Customer Service
    2.9 (27)
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Sourpuss81
Sourpuss81Perth, WA
  • 8 reviews
  • 6 likes

They don't examine 4 year olds.

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
gerardoldman
gerardoldmanGreater Melbourne (Inner), VIC
  • 12 reviews
  • 17 likes

Superior customer service to Specsavers

published

Bendigo Marketplace
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!

Product Quality
Customer Service

Totally useless

published

Don't waste your time going to OPSM Hoppers Crossing in the Werribee Plaza. They are hopeless. Specsavers in the same complex however are great. They have great service and prices and use the latest technology for a comprehensive eye test . And no, I don't have any vested interest, just going from my experience.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
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Noon
NoonGreater Melbourne (Inner), VIC

Disappointing

published

Visited for eye check yesterday. After testing I was informed I needed to pay $49 for an additional contact lens fitting. I asked for the script but was told I needed to try different scripts to get the right lens. She stated she only had the glasses script. I have never had this answer before and felt it was money grabbing to get me to buy lenses from them. OPSM price is double what I can pay on line. Then I asked if glaucoma test was ok. She told me l need to pay for this test but had told me earlier my pressure was on the high side of normal. This is rubbish OPSM. An eye test should include the Glaucoma test like at other places. Very disappointed at the money grabbing attitude/policies of OPSM.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Sam H
Sam HSouth East Queensland, QLD
  • 2 reviews

Made in China

published

Ordered and paid top dollar for multi-focals, only to be told there will be a delay because lenses come from China and currently trade borders are closed between them and America. Why not made in Australia considering the cost?

Customer Service
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM

Delivery takes forever!!!!

published

Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.

Product Quality
Shipping
fangarang
fangarang
  • 33 reviews
  • 13 likes

So much more expensive than anywhere else

published

More than double the price of competitors but you don’t get double the value. Won’t be going back. For some reason you also get less back on your health fund as well.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
KN264785
KN264785Perth, WA
  • 3 reviews
  • 1 like

Dont expect too much

published

Having spent $320.00 to fit lenses to my existing frames, having waited nearly three weeks my glasses finally arrived. Yes they were fine and were duly handed to me in a snap lock bag.
I had the apparent audacity to ask for a glasses case where i was quickly told OPSM do not supply glass cases.
Oh well, no problem just popped next door to Specsavers where i was provided a case for $5.00
Thanks OPSM!

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Marianne
MarianneGreater Melbourne (Metropolitan), VIC
  • 13 reviews
  • 3 likes

More variety needed

published

I have been getting my glasses from Opsm Highpoint for years. I find the staff there to be exceptionally great to deal with. However, the last year or so I found it hard to pick a pair of glasses. There’s just limited variety. I don’t know if it’s a market thing but perhaps Opsm should source out different eye glass designs/designers to add some pizzazz to what they’re offering.

OPSM
Customer SupportOPSM
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Terrible service - exorbitant prices

published

I might as well have been invisible when I walked in, there were no other customers in store on a Sunday morning and 4 employees. None of whom even bothered with a ‘hello’ until I went up to them for assistance.

Prices quoted were unbelievably expensive without bothering to explain why. When asked to be shown alternatives I was pointed to a case of frames and left to my own devices.

Please, if you can’t justify the price you’re charging your customers at least be courteous and patient when they need a bit more assistance.

Ann
AnnBowral
  • 19 reviews
  • 8 likes

great staff at OPSM Bowral

published

Great local OPSM. Regularly buy sunglasses there - really good advice and helpful. Staff always remember you and make you feel really special.

OPSM
Customer SupportOPSM
Leo Rocks
Leo RocksSydney, NSW
  • 9 reviews
  • 5 likes

Good quality glasses but watch for the prices

published

I like Luxoticca brands (owner of OPSM) but unfortunately they are sold via OPSM where you really pay a premium for that comparing other shops. I bought a few pair of glasses for work and every time I am not sure how much money I will spend and the people there always recommend to buy the most expenses lenses while I am not interested in them so I can't really understand all the prices available.
I would like that they will provide prices online so I already know how much to spend and what to say when I go to the store instead of asking for cheaper lenses while I have been forced to look the most expensive ones first.

OPSM
Customer SupportOPSM
bluebull
bluebull
  • 6 reviews
  • 6 likes

Service let down by pricing model

published
OPSM
Customer SupportOPSM
bribrendy
bribrendyHunter Region, NSW
  • 3 reviews
  • 5 likes

Not happy with OPSM “payment policy”

published
OPSM
Customer SupportOPSM
bribrendy
bribrendy

No don't wish to be contacted, I just won't be shopping at OPSM again for my glasses which is OPSM's loss as my entire family of four all wear glasses.

Poor Online Customer Service. Go to the shop!

published

I ordered my lenses online. Paid the cost. Got an email saying that I didn’t put the prescription even when that is impossible because you cannot order lenses wit hour prescription. Next day received an email saying that my order was on hold and I never received another answer. I had to chase the sender of the emails to get answers. Very unprofessional service. I’m very disappointed. Won’t do order online again and if possible won’t order from opsm anymore.

OPSM
Customer SupportOPSM
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Hidden costs

published
OPSM
Customer SupportOPSM
Jimmy G
Jimmy GSydney
  • 16 reviews
  • 22 likes

Good product - hard sell , expensive

published

The two optometrists who assessed me (two separate visits) seemed professional but appallingly patronising and smug.
The sales staff are coached in the hard sell - seems that selling you glasses is not profitable enough & they pressure you into coatings , insurance , different optical media etc
The end products (reading glasses) I bought were fine - the experience wasnt.
Would not buy from them again - the experience is irritating

Jamie
JamieMelbourne

Bad customer service experience - Watergardens OPSM

published
Excf25088
Excf25088South East Queensland, QLD
  • 4 reviews
  • 6 likes

:Be very careful of purchasing an Eyewear Protection Plan and make sure you ask about "heat damage"

published
OPSM
Customer SupportOPSM
Excf25088
Excf25088
OPSM
Customer SupportOPSM

HI. OPSM Customer Support is really pleased to hear of the outcome. Enjoy your day. Regards Customer Support

RobR
RobRRobina
  • 7 reviews
  • 4 likes

OPSM - Just take me off you harassment lists!

published
OPSM
Customer SupportOPSM
RobR
RobR
OPSM
Customer SupportOPSM

Not a great experience

published
OPSM
Customer SupportOPSM
Barbara D
Barbara DAU
  • 4 reviews
  • 4 likes

OPSM Cairns

published

Thorough test but was spoilt by unprofessional use of a smart phone with a damaged face to take and show photos.

helen
helenSydney
  • 56 reviews
  • 21 likes

They get the script right but at a cost.

published

I have no question that the eye test was professional and accurate
BUT
other places bulk Bill for just as good result. They were expensive compared to to similar businesses.
Worst experience was that they broke my new sunglasses while cleaning them (they offered) and then basically said bad luck! (I had no receipt as they were a gift) I doubt we will return.

silr
silrBrisbane
  • 4 reviews
  • 3 likes

Damaged my glasses and have yet to fix it...

published
OPSM
Customer SupportOPSM
silr
silr

If you can contact me privately I will provide these details, otherwise I will not post them publicly. Thank you.

OPSM
Customer SupportOPSM
Harry
HarryVictoria
  • 6 reviews
  • 22 likes

Helpful staff

published

Staff very helpful in regards to my options and cover. Frames too expensive and had to go elsewhere but the eye exam was very well done much more thorough and precise than Specsavers.

OPSM
Customer SupportOPSM
Harry
Harry

Eastland

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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Details

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CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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