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OPSM
1.9 from 513 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (19)
  • Return Claim MadeYes (0) · No (21)
  • Shipping
    1.0 (1)
  • Customer Service
    2.8 (21)
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Anna
AnnaSydney, NSW
  • 11 reviews
  • 6 likes

OPSM doesn't take responsibility for faulty lenses

published
Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
Anna
Anna
OPSM
Customer SupportOPSM

Hi

As advised in our PM we have notified the regional manager to call you back again. Thanks and have a good day.

Valerie43
Valerie43South East Queensland, QLD
  • 7 reviews
  • 1 like

Lost faith in OPSM

published
Product Quality
Customer Service
2 comments
Valerie43
Valerie43

Did finally resolve this issue but at our inconvenience, we will not be returning to OPSM

OPSM
Customer SupportOPSM
Helena
HelenaWestern Australia
  • 2 reviews
  • 1 like

Good quality but bad service

published
Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
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Sourpuss81
Sourpuss81Perth, WA
  • 8 reviews
  • 6 likes

They don't examine 4 year olds.

published
Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
gerardoldman
gerardoldmanGreater Melbourne (Inner), VIC
  • 12 reviews
  • 17 likes

Superior customer service to Specsavers

published

Bendigo Marketplace
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!

Product Quality
Customer Service

Totally useless

published

Don't waste your time going to OPSM Hoppers Crossing in the Werribee Plaza. They are hopeless. Specsavers in the same complex however are great. They have great service and prices and use the latest technology for a comprehensive eye test . And no, I don't have any vested interest, just going from my experience.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Noon
NoonGreater Melbourne (Inner), VIC

Disappointing

published

Visited for eye check yesterday. After testing I was informed I needed to pay $49 for an additional contact lens fitting. I asked for the script but was told I needed to try different scripts to get the right lens. She stated she only had the glasses script. I have never had this answer before and felt it was money grabbing to get me to buy lenses from them. OPSM price is double what I can pay on line. Then I asked if glaucoma test was ok. She told me l need to pay for this test but had told me earlier my pressure was on the high side of normal. This is rubbish OPSM. An eye test should include the Glaucoma test like at other places. Very disappointed at the money grabbing attitude/policies of OPSM.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Sam H
Sam HSouth East Queensland, QLD
  • 2 reviews

Made in China

published

Ordered and paid top dollar for multi-focals, only to be told there will be a delay because lenses come from China and currently trade borders are closed between them and America. Why not made in Australia considering the cost?

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM

Delivery takes forever!!!!

published

Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.

Product Quality
Shipping
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fangarang
fangarang
  • 31 reviews
  • 12 likes

So much more expensive than anywhere else

published

More than double the price of competitors but you don’t get double the value. Won’t be going back. For some reason you also get less back on your health fund as well.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
KN264785
KN264785Perth, WA
  • 3 reviews
  • 1 like

Dont expect too much

published

Having spent $320.00 to fit lenses to my existing frames, having waited nearly three weeks my glasses finally arrived. Yes they were fine and were duly handed to me in a snap lock bag.
I had the apparent audacity to ask for a glasses case where i was quickly told OPSM do not supply glass cases.
Oh well, no problem just popped next door to Specsavers where i was provided a case for $5.00
Thanks OPSM!

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM

Terrible service - exorbitant prices

published

I might as well have been invisible when I walked in, there were no other customers in store on a Sunday morning and 4 employees. None of whom even bothered with a ‘hello’ until I went up to them for assistance.

Prices quoted were unbelievably expensive without bothering to explain why. When asked to be shown alternatives I was pointed to a case of frames and left to my own devices.

Please, if you can’t justify the price you’re charging your customers at least be courteous and patient when they need a bit more assistance.

Ann
AnnBowral
  • 19 reviews
  • 8 likes

great staff at OPSM Bowral

published

Great local OPSM. Regularly buy sunglasses there - really good advice and helpful. Staff always remember you and make you feel really special.

1 comment
OPSM
Customer SupportOPSM
Leo Rocks
Leo RocksSydney, NSW
  • 9 reviews
  • 5 likes

Good quality glasses but watch for the prices

published

I like Luxoticca brands (owner of OPSM) but unfortunately they are sold via OPSM where you really pay a premium for that comparing other shops. I bought a few pair of glasses for work and every time I am not sure how much money I will spend and the people there always recommend to buy the most expenses lenses while I am not interested in them so I can't really understand all the prices available.
I would like that they will provide prices online so I already know how much to spend and what to say when I go to the store instead of asking for cheaper lenses while I have been forced to look the most expensive ones first.

1 comment
OPSM
Customer SupportOPSM

Poor Online Customer Service. Go to the shop!

published

I ordered my lenses online. Paid the cost. Got an email saying that I didn’t put the prescription even when that is impossible because you cannot order lenses wit hour prescription. Next day received an email saying that my order was on hold and I never received another answer. I had to chase the sender of the emails to get answers. Very unprofessional service. I’m very disappointed. Won’t do order online again and if possible won’t order from opsm anymore.

1 comment
OPSM
Customer SupportOPSM
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Page 2 of 6
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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