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OPSM
1.9 from 512 reviews · View Statistics

Reviews

  • Product Quality
    3.3 (19)
  • Return Claim MadeYes (0) · No (21)
  • Shipping
    1.0 (1)
  • Customer Service
    2.8 (21)
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Poor customer Service Airport West

published

relevant discounts were not applied, no help in choosing frames; assistant told us to have a look and come to the desk when ready,

1 comment
OPSM
Customer SupportOPSM
Jaspa
JaspaBrisbane
  • 12 reviews
  • 5 likes

Tested their 100% satisfaction guarantee

published

I have a challenging pair of eyes. OPSM Carimdale assured me they would get it right. They didn't but went well above and beyond until I had a pair of glasses I could wear continuously- 4 pairs later. I can't fault the more experienced staff but agree with an earlier review that youthful courteousness is great to experience as a customer but knowledge is lacking. Thank you to the staff who listened to me and persisted with solutions. I left my previous glasses maker after being told to go away and 'give them a go' for two weeks before they would entertain checking them. so the OPSM 100% satisfaction guarantee is real.

1 comment
OPSM
Customer SupportOPSM
very annoyed
very annoyed
  • 2 reviews
  • 2 likes

Not what they once were

published
1 comment
OPSM
Customer SupportOPSM
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Sally
SallyPort macquarie
  • 2 reviews
  • 1 like

No freebies here!

published

My daughter and I had to select new glasses from OPSM as that’s where our insurance company said we had to buy from.
We got 3 pairs of sunglasses, and two pairs of prescription glasses totalling $2785.90.
I understand it was an insurance claim however we were not given any discount whatsoever, charged total rrp. I paid the $500 excess as agreed and I was absolutely floored when I was billed an additional $7.90 for the cords to go on my glasses. Really really poor customer service!
Even spec savers give me a free cord, and their prescription glasses are waaaaay cheaper! No OPSM, you didn’t win us over today!

3 comments
OPSM
Customer SupportOPSM
Sally
Sally

Sally Love. 65815550. I originally dealt with Amy who was exceptionally helpful, emailed me and kept me up to date with progress of our glasses. I didn’t see her the day we collected our glasses unfortunately.

OPSM
Customer SupportOPSM
Steve
StevePerth
  • 7 reviews
  • 2 likes

Worst customer service ever

published
1 comment
OPSM
Customer SupportOPSM
Marie
MarieNelson Bay NSW

Thanks OPSM for a positive response

published

Following the review of my daughter's experience, OPSM contacted me and the manager kindly offered to replace the faulty glasses. I am very impressed by the prompt response of the customer care team and the shop manager.

1 comment
OPSM
Customer SupportOPSM

Hi Marie, We are pleased to have been able to address the concerns and turn your experience into a positive one. Please let us know if we can be of any assistance in the future. Kindest regards, Eloise

N.A
N.AMelbourne

Poor service

published
1 comment
OPSM
Customer SupportOPSM
Rissole
Rissoleadelaide
  • 3 reviews
  • 1 like

Cant get my perscription correct

published
2 comments
OPSM
Customer SupportOPSM
Rissole
Rissole

i sent an email

Customer service not great

published

Normally the staff are great well have been in the past, today when I went in, not so there was a previous staff that would more then help you out. Not today they were abrupt not caring whether I needed them urgent just ramble off lines taught, I had been coming for years cause they were helpful and I agree with a customer found it strange they don't include some cleaner, manukau bring back the owner of the store and see what's really happening when you are not there. One guy without glasses is very supportive thanks for him enjoyed my day.

1 comment
OPSM
Customer SupportOPSM
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Disappointed

published

We have been Specsavers customers for some years but were disappointed with the quality of our last glasses.
So we decided to go the brand we grew up with, OPSM.
We were surprised by the difference in pricing but hey quality costs money, so we committed.
Our shock came when we picked up our glasses.
They were simply given to us with a request for Flybuys card and healthcare card. Thanks [name removed].
No fitting, no "is the prescription correct" can you see, no complimentary cleaner, nothing.
So we paid up.... perhaps only one time.

1 comment
OPSM
Customer SupportOPSM

One outstnding staff member

published

Need to acknowledge a staff member at warringah mall. His name is Joe and he went to a lot of trouble to help us select glasses for my wife and myself. So we spent a lot of money. Also he seemed to be the only one there that could fine tune the frame by some slight adjustment. He was very experienced and due for retirement soon. What a shame for the organisation to lose someone with his experience and expertise.

1 comment
OPSM
Customer SupportOPSM

Never again!

published
1 comment
OPSM
Customer SupportOPSM
alamc
alamctoukley
  • 10 reviews
  • 4 likes

Optometrist very good, staff to customer service frame fitting bad

published

Bought a pair $430 glasses from lakehaven opsm staff didn't offer to adjust the frame, was not told to bring glasses back for adjustment, couple hours later frame hurts digging into the side of my head, tried to adjust the arms cracking the plastic coating over the wire in the arm, did not know plastic would crack if not heated, returned to ask for the frames to be adjusted, told they can't do anything because i cracked plastic coating on the end of the arm. Staff implied it was my fault tough cheese but they would call me after the long weekend with a solution, call never came, after another week complained to complaints phone number. They arranged a fix. This time staff adjusted the frame, yay.

3 comments
OPSM
Customer SupportOPSM
alamc
alamc
OPSM
Customer SupportOPSM

Hi Alamc, We appreciate the update and are pleased that you were happy with the resolution. Kindest regards, OPSM

Levi
LeviSydney

Over priced

published

I recently purchased contact lenses with OPSM at $58.05 a box and found that Specsavers stocked the exact same brand and were selling it for $38 a box. Even with the current promo of buy 3 get 1 free Specsavers worked out so much cheaper! It's extremely disappointing and I recommend definitely looking around before committing to buy.
How is that much of a mark up justified?

1 comment
OPSM
Customer SupportOPSM
Nita C
Nita CSydney
  • 3 reviews
  • 6 likes

Horrendously overpriced... do your research upfront as there's places far cheaper with good quality

published
3 comments
OPSM
Customer SupportOPSM
Nita C
Nita C
OPSM
Customer SupportOPSM

Hi Nita, If you would like to discuss this further, please send through your contact details and I'll arrange for someone from our customer care team to contact you. Cheers, Jules

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Page 4 of 6
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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