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OPSM

Reviews

  • Product Quality
    3.1 (24)
  • Return Claim MadeYes (0) · No (26)
  • Shipping
    1.0 (1)
  • Customer Service
    2.9 (26)
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Luna
Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Gab
Gab
  • 7 reviews
  • 2 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised ReviewNo
4 comments
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
Customer SupportOPSM
Matt
MattMetropolitan Adelaide, SA
  • 3 reviews

Customer service was excellent. Product was terrible

published

Great service and friendly staff.
My first time in 30 years of wearing glasses I had to buy plastic lenses since they no longer make glass.
The new plastic lenses have lasted me Just over 1year and they need replacing.
I have never had a set of lenses last less than 3years before.
For people who don't work in an office environment, I would not recommend plastic lenses. There are still some places that sell glass. It's cheaper in the long term.

Product Quality
Customer Service
4 comments
OPSM
Customer SupportOPSM
Matt
Matt
OPSM
Customer SupportOPSM
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Jeff
JeffGreater Melbourne (Outer), VIC
  • 6 reviews

Not very happy...

published
Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Dimu
DimuPerth, WA
  • 4 reviews
  • 1 like

Inadequate staff

published

OPSM Bullcreek, WA: Just one staff to attend to all customer needs including fitting frames, billing, answering the phone, handle walk-in inquiries etc. I had to wait more than 30 minutes after my eye test to talk to her. Went to collect my glasses around 1.20 pm on a Friday and the store was closed as the only staff member has gone for lunch. I had to wait for 20 minutes. I feel sorry for the poor, overworked staff member, she was amazing.

Incentivised ReviewNo
1 comment
OPSM
Customer SupportOPSM

No lens replacement/repair available for Ray Ban Sunglasses

published

I purchased a pair of Ray Ban New Wayfarer Sunglasses on 30/11/2020 from the Bowral Branch. Unfortunately I dropped them last week and cracked one of the lenses. On returning to the store I was first asked if I had purchased insurance, which I had not. The store assistant then told me that OPSM stores did not offer replacement lenses, but he would try to help me out. In the end my only choice was to buy a new pair, or prescription lenses at double the price.
I was not informed of this at the time of purchase. This is surely unacceptable for a product with a rrp of over $200. Also OPSM and the manufacturers of Ray Ban apparently have the same parent company, Luxottica.

Customer Service
Incentivised ReviewNo
Store LocationBowral NSW
5 comments
OPSM
Customer SupportOPSM
Kurt
Kurt
OPSM
Customer SupportOPSM

Hey Kurt - Yes, absolutely take them into your local OPSM store and the team will be able to insert them in the frames for you. Sorry again for the inconvenience. I'm so glad you managed to source some replacements!

David S
David S
  • 4 reviews

Good Service but Greedy organisation

published

I have been with OPSM for 15+year and we spend $1000 every year. Their glasses come in protective cases taht make them bulky and unpractical. In the old days OPSM would add value by providing a more useful $2 soft case or a cloth bag etc. Now days not the case, NO more freebies with your glasses like the old days. Great product and service and you pay the price, but stop being so frugal and Greedy OPSM, does everything always need to be about profit?

Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
David S
David S

I guess that was not our experience, I was advised by your staff they no longer carry additional accessories and to to go to the local $2 shop and try there.

OPSM
Customer SupportOPSM
Customer
Customer
  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
customers
customersSydney, NSW
  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
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Gael
GaelPerth, WA
  • 3 reviews
  • 1 like

Dubious product quality

published
Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
Gael
Gael
OPSM
Customer SupportOPSM
nivicome
nivicomeSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

Scratched lenses

published

My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Dees
DeesGreater Melbourne (Outer), VIC
  • 5 reviews
  • 3 likes

Great service

published

I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM

Awful in store and follow up service - North Sydney

published
Product Quality
Customer Service
5 comments
OPSM
Customer SupportOPSM
Alacoque Welsh
Alacoque Welsh
OPSM
Customer SupportOPSM

Have my doubts about OPSM

published

Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationRiverton WA
1 comment
OPSM
Customer SupportOPSM
Stewart A.
Stewart A.Greater Melbourne (Outer), VIC
  • 7 reviews
  • 4 likes

Why book when walk-ins are the priority

published

I made an appointment to have my main eyeglasses examined where in one lens the transition glass was turning white. The warranty was honoured without issue, so I give OPSM full marks on that score.

However, in this day of Victorian stringency I was amazed that two walk-ins had priority over my booking. Normally, I wouldn't comment on this, but with the Victorian government so paranoid about COVIC-19 infections I feel I must. I had COVICSafe running, but did others in the store?

Product Quality
Customer Service
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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