Worst customer service !!!
1800626300 Phone number never works.
It has been 2 Weeks , faulty product is returned to OPSM but no confirmation about refund yet. No Email response no calls backs "Pathetic" Please please don't waste time buying online.
- OPSM Online Store
If I could give 0 stars I would
I purchased a pair of sunglasses for Father’s Day in September. They were too small so took them in store once we were out of lockdown only to be told they are nothing to do with online orders. I was advised to use the return slip and send back for a refund which I did. It’s now December and I have emailed and called multiple times, left messages, even asked for assistance from my local store who tried to no avail. I’m out of pocket and have no sunglasses. My next step is Fair Go.
- OPSM Online Store
I have returned glasses followed by two email and have phoned them twice only to be left on hold for over 15mins then being hung up on. Still no response. Terrible service for a big company.
Don’t shop online at OPSM
OPSM is the worst company to deal with regarding returns. Save yourself some hassle and never buy from their online site. I’ve spent 2months trying to find where to send my online return as my order did not come with a return postage stamp as they said it would and all the people that I have talked to apparently don’t know where they get sent.
I’d apparent once they have your money they no longer care to help you. Don’t ever shop from them online!
Third time lucky
Had eye test , picked frames
1 being readers
1 being every day wearing
After 2 weeks go in for fitting , my every day wear of glasses has the wrong script
Wait another 1 1/2 weeks pick glasses up , they have a defect in the glass.
The store assistant ( Mary) tells me third time lucky, apologies things happen?
Just spent $1000 dollars on a very disappointing experience , and a very crude response by the staff.
Definitely would not recommend as a lack of training and professionalism by OPSM
Read product disclosure for insurance
I went to OPSM thinking that they were the Leaders in eye care, I found their optometrists to be very knowledgeable and was hoping for a continued service. Once we done the test I was shown the range of eye wear and was basically rushed into picking a frame, also some safety glasses. However I was shocked at the price. But due to OPSM offering an insurance policy on the glasses at a reasonable price I accepted the price for the glasses thinking I would be covered. After a very short while the lenses deteriorated and I found I was having to wear...my old glasses sometimes. I unfortunately had an accident with my safety glasses and made a claim, not long after I was advised by OPSM’s preferred insurance company that they weren’t going to insure me anymore and without an explanation. I reached out to OPSM to find out why my overpriced glasses were not going to be insured but they never contacted me again. After contacting them again I was told that I should have read the Product Disclosure for the policy. I have never seen the product disclosure nor have they sent it to me highlighting what I should have read. In summary I have changed Optometrist companies to a company that has just as qualified optometrists and eyewear that is less than half price of OPSM. Also they have a better range and can fit me in for an appointment at very short notice. If people are looking for a great optical company then they should consider SpecSavers.
Still waiting for a refund
I had to return my new pair of glasses as they did not fit and were too heavy because of my prescription strength. This is something I believe an experienced staff member should have foreseen and avoided. Unfortunately, I was unable to find a smaller frame as stock was limited because of covid. I therefore requested a refund. Whilst I was reimbursed I am still waiting for a refund to my health insurance and it has been 2 months. I have since purchased another pair at another optometrist but have been unable to claim through my health insurance because of the failure of head office to process the refund to my health insurance.
Avoid OPSM, bunch of scammers!
I'd rather buy a 200$ glasses and donate 350$ to charity instead of buying another OPSM glasses. It was downright awful as i was new to Australia and didn't know the general pricing of glasses.
Complaint lodged 6 weeks ago. Still waiting for refund.
An error was made by sales person in store on a refund who refunded the full purchase price to me instead of taking off the Health Fund portion. They then deducted the Heath Fund portion from my account. The ETA to have the Heath Fund reimbursed? Up to 6 weeks! Yes, so I am unable to buy glasses until the Health Fund is reimbursed, which naturally went to Head Office. I called OPSM to insist that it was unacceptable. I was then called by a State Manager who basically said they are dealing with a third party and nothing can be done, but they wil...l try to speed it up to a 3 week turnaround. Well, today is week 6. Called again. They had no record of my complaint and referred me to the store (why??!) or the State Mgr again!! I am fully expecting Covid-19 to be an excuse which does not wash as this complaint was lodged 6 weeks ago! I am wearing glasses from the chemist. Can't even begin to describe my frustration with the handling of this. Never again!
- OPSM Retail Stores
If I could give them no stars I would
After many years o f seeing the one optometrist I decided to see someone closer and decided upon OPSM. The eye test itself was good. Then can choosing the frames the woman had no idea. I get charged over $700 for a pair of glasses that are useless. They are the wrong fit and I can't see out of them. I told them I was going overseas until May and i needed them to be perfect. All they care about it the cash! This morning I received an email they have a 30 day money back policy knowing full well I'm overseas and cannot get there till May. Well don...e OPSM! You have scammed me knowing I am overseas and you get to keep my money and I have to go and spend another small fortune on a pair of glasses. Do not to OPSM in Doncaster. They are useless and all they care about is revenue. I will ensure that i give poor reviews every opportunity I get!
Worst customer service and online experience
Ordered contact lenses from Opsm a few times online , every time have had issues with their ordering from wrong lenses being sent , charging my credit card twice for one order , receiving stock that expires in a short time frame . Customer service a rude and d not want to correct any issues as that would require them loosing money !!!
Terrible and misleading service. High prices.
Last year I went to opsm to get prescription lenses for 2 pairs of sunglasses. One pair was a gift and were the wrong size so needed to exchange them. At the first opsm I was told that they needed to be exchanged at the same store they were purchased from. (This turned out to be untrue - the person at the first opsm just didn't want to process the refund). Then at the second store I was told that they could only be refunded to the same person who purchased them. Despite me having the receipt. So eventually when I lined up the correct person to...refund them with. Then when I went to purchase the lenses I was told that because it was close to the new year they come of spread the two transactions over the two years so I could claim the health fund in seperate years. Which sounded great but when I went to pick them up, they told me that they didn't know why I was told that because they definitely can't. It was the same person telling me this. I ended up purchasing lenses from them but won't be buying anything from there again because in addition to the terrible misleading service they charge a fortune for lenses.
Mis diagnosis and charged twice
After getting an eye test and glasses, headaches and blurred vision developed.
Visited an ophthalmologist and was referred back to opsm and news lenses installed.
Referred the issue to the consultant, store management and head office without any acknowledgement or financial relief.i nor my family or friend will use opsm again
Inefficient/Bad Customer Service/ Zero Care Factor/Poor Communication
As mentioned - Mornington OPSM Store Staff are:
Have Bad Customer Setvice,
Have a Zero Care-Factor,
And have Very Poor Communication Skills!
Even when they sent my glasses on to me, as I was travelling, they didn’t have enough foresight to keep the Tracking Number!!!
IS THIS NOT THE 21st CENTURY?
Questions & Answers
What are the lenses made out of and why they blur within six months as if they are scratched
Yes Simon. I would like to know that. My glasses went cloudy within a few months of use. Making them difficult and almost useless . I took them back to store and was told that it was my fault. What??? Please explain OPSM
I recently picked up my glasses and when I returned home noticed that there was an extra set of lenses in the bag. I am a little confused as to why this may be, I believe they are Blueguard lenses but I was under the impression that the Blueguard was on the lenses in my glasses... Some clarification on this would be greatly appreciated.
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
Get an answer from our members and OPSM representatives
|Category||Online Shops and Optical Retailers||Physical Shops and Optical Retailers|
|Products / Services Offered||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.