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OPSM
1.9 from 541 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.8 (131)
  • Return Claim MadeYes · No (172)
  • Shipping
    1.5 (15)
  • Customer Service
    2.6 (126)
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Great product and service

published

I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
Grace

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRundle Mall SA
OPSM
Customer SupportOPSM

Customer service was BAD!!!

published

There is no after service in OPSM Parramatta. Stuff was so mean tome when I asked to fix the frame didn't help me at all.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta NSW
OPSM
Customer SupportOPSM
Jenny
Jenny

Thank you for the comment. My contact email address is muzyka331@gmail.com.

Jane H.
Jane H.Greater Melbourne (Outer), VIC
  • 4 reviews

Great Customer Service

published
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBerwick, Victoria!
OPSM
Customer SupportOPSM
Spannerman
SpannermanSydney, NSW
  • 2 reviews

Rip off

published

Promotion offering 20% of contact lenses is a complete rip off. Even with the 20% discount they are more expensive than every other provider! They then try and entice you with a subscription discount (still more expensive than 90% of providers) but the discount is not applicable to this price. Another prime example of an Australian company ripping off its customers.

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
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just m.
just m.Central Highlands and Goldfields, VIC

Not helpful, money hungry for poor quality.

published

Talked me out of bifocals, bought two pair of glasses, one for close up, one for long vision. Worst glasses I have ever owned. I never remember to take both pair with me, often stuck with not being able to read. Plastic lenses, attract all the dust and dirt in the atmosphere, very hard to keep clean, scratch easily. Went back to ask about the bifocals and told it would be another $230 for them. Not helpful, money hungry for poor quality.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWendouree
OPSM
Customer SupportOPSM
just m.
just m.
OPSM
Customer SupportOPSM
Lee F.
Lee F.Sydney Surrounds, NSW

Not recommended!! Do not buy Oakley

published
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta
OPSM
Customer SupportOPSM
Lee F.
Lee F.

Ok

OPSM
Customer SupportOPSM

Terrible service.

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarion
OPSM
Customer SupportOPSM

Contact Lens

published

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Luna
Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
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Ann Carter
Ann CarterPerth, WA

Excellent customer service

published

We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBelmont WA
OPSM
Customer SupportOPSM
Victor
VictorSydney, NSW

Dishonourable behaviour

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWestfield, Chatswood, NSW
OPSM
Customer SupportOPSM
Victor
Victor

vlewis93@gmail.com

OPSM
Customer SupportOPSM

Thank you, Victor! We have sent you an email to follow up with your feedback,

Kind regards,
The OPSM Team

Terrible service and overall experience

published

OPSM made a mistake with order, failed to communicate, tried to hike up cost due to their mistake and had overall terrible service and poor communication about the order, WOULDN'T RECOMMEND
Side note attended different store and will had poor service

Incentivised Review No
Return Claim MadeNo
Store LocationAdelaide
OPSM
Customer SupportOPSM
Jacqueline M.
Jacqueline M.
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chrissy
chrissyPerth, WA
  • 3 reviews
  • 1 like

Bad Customer Service

published

Waited 30mins in store whilst consultant was serving another person in store. Optometrist came out with a customer and asked consultant to help him choose glasses and we were not acknowledged at all or asked if we needed help! Very poor customer service.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationKarrinyup, WA
OPSM
Customer SupportOPSM

Worst customer experience I've ever had

published

Had been a long-standing OPSM customer but was recently treated very poorly in the Southland (VIC) retail store that resulted in me having to travel interstate without my contact lenses. The attitude and service level was the worst I have ever experienced. IT systems and record keeping appear to be very poor. Avoid at all costs!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSouthland Victoria
Don’t have one
Don’t have oneMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRundle Mall
OPSM
Customer SupportOPSM
Matt
MattMetropolitan Adelaide, SA
  • 3 reviews

Customer service was excellent. Product was terrible

published

Great service and friendly staff.
My first time in 30 years of wearing glasses I had to buy plastic lenses since they no longer make glass.
The new plastic lenses have lasted me Just over 1year and they need replacing.
I have never had a set of lenses last less than 3years before.
For people who don't work in an office environment, I would not recommend plastic lenses. There are still some places that sell glass. It's cheaper in the long term.

Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationElizabeth SA
OPSM
Customer SupportOPSM
Matt
Matt
OPSM
Customer SupportOPSM
Jeff
JeffGreater Melbourne (Outer), VIC
  • 6 reviews

Not very happy...

published
Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationSouth Morang
OPSM
Customer SupportOPSM
Trac
Trac
  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationHallshead WA
OPSM
Customer SupportOPSM

Poor Customer Support

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGeorge Street, Sydney
Deb
DebSouth East Queensland, QLD

If I could rate zero stars I would!

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationKippa Ring and Toombul QLD
OPSM
Customer SupportOPSM
Brice
BriceSydney, NSW
  • 6 reviews
  • 1 like

They could be the best if they changed the delivery courier..

published

I used to subscribe my contact lens for nearly a year but it was never delivered on time.
They were delay a month in average.

I emailed if they could change the courier partner but they did not want.
So I just canceled the subscription.

What a shame that they lose customer by their stubborn system and worst business partner.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Concerned
ConcernedSydney
  • 2 reviews

Once they grab your money THEY DON'T CARE!

published

I was tested and prescribed 2 plastic lenses for my own frames.The price was $880. After waiting over a month, I tried them on, and I mentioned that I could not see clearly at a distance. They replied that I "needed to get used to them". I could also see strange blue halos around straight lines. I wore them for over 2.5 weeks, and nothing changed. I returned to speak to optometrist. He tried to tell me that my eyes had changed and it was not his fault. All he could offer me another pair of lenses at half price.
This was the 1st time I had tried OPSM and I will never use them again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationTuggerah
OPSM
Customer SupportOPSM
Jamie W.
Jamie W.
  • 2 reviews

What a joke

published

Went into the local Warnbro store . Optometrist came out yelling and saying “no more customers” . Told by the lady at the counter best to just cancel you appointment . No chance to reschedule, just more time for me to leave the store . Left feedback online and still no response . Never going back again

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWarnbro WA
OPSM
Customer SupportOPSM

Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKippa Ring
OPSM
Customer SupportOPSM
KTc
KTcPerth, WA
  • 3 reviews
  • 4 likes

Mansplaining

published
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth City Hay Street Mall
OPSM
Customer SupportOPSM
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