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OPSM
1.9 from 513 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (10)
  • Return Claim MadeYes (0) · No (10)
  • Customer Service
    4.1 (11)
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bluebull
bluebull
  • 6 reviews
  • 6 likes

Service let down by pricing model

published
1 comment
OPSM
Customer SupportOPSM
bribrendy
bribrendyHunter Region, NSW
  • 3 reviews
  • 5 likes

Not happy with OPSM “payment policy”

published
2 comments
OPSM
Customer SupportOPSM
bribrendy
bribrendy

No don't wish to be contacted, I just won't be shopping at OPSM again for my glasses which is OPSM's loss as my entire family of four all wear glasses.

Barbara D
Barbara DAU
  • 4 reviews
  • 4 likes

OPSM Cairns

published

Thorough test but was spoilt by unprofessional use of a smart phone with a damaged face to take and show photos.

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helen
helenSydney
  • 56 reviews
  • 21 likes

They get the script right but at a cost.

published

I have no question that the eye test was professional and accurate
BUT
other places bulk Bill for just as good result. They were expensive compared to to similar businesses.
Worst experience was that they broke my new sunglasses while cleaning them (they offered) and then basically said bad luck! (I had no receipt as they were a gift) I doubt we will return.

silr
silrBrisbane
  • 3 reviews
  • 2 likes

Damaged my glasses and have yet to fix it...

published
6 comments
OPSM
Customer SupportOPSM
silr
silr

If you can contact me privately I will provide these details, otherwise I will not post them publicly. Thank you.

OPSM
Customer SupportOPSM
Harry
HarryVictoria
  • 6 reviews
  • 22 likes

Helpful staff

published

Staff very helpful in regards to my options and cover. Frames too expensive and had to go elsewhere but the eye exam was very well done much more thorough and precise than Specsavers.

2 comments
OPSM
Customer SupportOPSM
Harry
Harry

Eastland

Meika
Meika
  • 3 reviews
  • 6 likes

Charges

published

Last year I went to OPSM for an annual driving licence check and I didn't need any change to my glasses. This year I made an appointment for 10am and turned up on time only to be told I could have part of my test done then but would have to come back at 12md to have drops put in and I would have to wait a half hour They also wanted to charge $30 just to sign the form for my licence. I explained none of this had happened the previous year but to no avail. I just left and went to an independent optometrist who was really great and didn't charge for anything extra and I still didn't need new glasses. Its nice not to be ripped off so I will see the independent next year again.

2 comments
OPSM
Customer SupportOPSM
Meika
Meika

Good product but bad customer service

published

I’m regular customer in opsm airport west. All my family purchased the glasses from this place. They rude n not friendly at all... dun feel like buy from there anymore.

1 comment
OPSM
Customer SupportOPSM
Ivy Johnston
Ivy JohnstonGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Extra cost's

published

Went to OPSM in DEER PARK, go here all the time but I won't be returning. How can you justifiy $320.00 dollar's for len's for my glasses. So disappointed, the eye test was good but then he wanted me to buy bifocal's which cost $700.00 dollar's. Maybe they could have a cheaper section for people who are on low income. Very angry when I wanted to cancel and I can't.

1 comment
OPSM
Customer SupportOPSM
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Jaspa
JaspaBrisbane
  • 12 reviews
  • 5 likes

Tested their 100% satisfaction guarantee

published

I have a challenging pair of eyes. OPSM Carimdale assured me they would get it right. They didn't but went well above and beyond until I had a pair of glasses I could wear continuously- 4 pairs later. I can't fault the more experienced staff but agree with an earlier review that youthful courteousness is great to experience as a customer but knowledge is lacking. Thank you to the staff who listened to me and persisted with solutions. I left my previous glasses maker after being told to go away and 'give them a go' for two weeks before they would entertain checking them. so the OPSM 100% satisfaction guarantee is real.

1 comment
OPSM
Customer SupportOPSM
Belle
BelleSouth East Queensland, QLD
  • 20 reviews
  • 11 likes

Instore 5 stars, online 1 star

published
1 comment
OPSM
Customer SupportOPSM
Marie
MarieNelson Bay NSW

Thanks OPSM for a positive response

published

Following the review of my daughter's experience, OPSM contacted me and the manager kindly offered to replace the faulty glasses. I am very impressed by the prompt response of the customer care team and the shop manager.

1 comment
OPSM
Customer SupportOPSM

Hi Marie, We are pleased to have been able to address the concerns and turn your experience into a positive one. Please let us know if we can be of any assistance in the future. Kindest regards, Eloise

Poor service

published

Saw the optometrist at OPSM in Ballarat. She was very good, though did try to push a multifocal that I didn't really need. When choosing glasses the girl who served me was very helpful. When my glasses arrived there was an issue with them and I had to return to the store to sort this out. I had been told by a store member to just come on in the next day. I was left waiting for nearly 90 minutes for service which I feel was unacceptable. When I was served it was rushed and rude. Disappointing as our previous experiences have been good.

1 comment
OPSM
Customer SupportOPSM

One outstnding staff member

published

Need to acknowledge a staff member at warringah mall. His name is Joe and he went to a lot of trouble to help us select glasses for my wife and myself. So we spent a lot of money. Also he seemed to be the only one there that could fine tune the frame by some slight adjustment. He was very experienced and due for retirement soon. What a shame for the organisation to lose someone with his experience and expertise.

1 comment
OPSM
Customer SupportOPSM
Harold
HaroldSuccess
  • 7 reviews
  • 2 likes

Cost

published

I feel that OPSM always try to talk you into getting the maximum sale. All I wanted was a pair of reading spectacles but they try and add more.

1 comment
OPSM
Customer SupportOPSM
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Page 2 of 3
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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