Reviewer Photos & Videos
Excellent customer service
We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you
I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.
Just great service
In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.
This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.
The service they provided today at Albert Street store was excellent. I presented the lady my glasses which had a fallen lense. Even after disclosing that I did not purchase the glases from them she quickly attended to it.
She was so courteous and efficient. I could not believe.
Thank you OPSM.
Awesome customer experience
I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G
This is a store that understands customer service, best manager ever.
In Hobart yesterday I was hoping to get my glasses repaired. I'm a pensioner and had broken the little notepad on two pairs. Walked into Specsavers and asked a young girl with zero manners and even less personality or customer service for help. She looked at the glasses for a millisecond and said no, can't do it and I don't have that size notepad. I said I have both notepads in my bag , She said "sorry, can't help".I walked on further and saw the OPSM store & thought It's worth a second opinion.. The manager herself, this lovely lady named Pam ...served me. I showed her the glasses and she said "I will try, not sure about the second pair, give me ten minutes".I went and had lunch, came back and she said "I have fixed them both, new notepads on both". I asked how much and was told, no charge. How amazing, and Specsavers, you will never get another dollar from me. Your staff are lazy, rude, ignorant and very bad at customer service. Everyone I speak to, I will remember to mention this as a great example of how to do something well & how to do it so badly..The funniest thing of all is that my broken glasses were from Specsavers!!!
Excellent Service, Top Quality Frames and Lenses
Recently had my 2 yearly eye test and upgrade for new glasses at OPSM North Lakes, Queensland. Dr. Phil Tan gave me my eye test and he was simply awesome. Brian assisted me with my choice of Oakley Square Back titanium frames. These guys made the whole process of choosing my progressive lenses and frames so easy.
Dr. Phil conducted my eye test and was very professional. Thank you so much. Brian in the store was also very professional and stated my glasses would be ready with my new prescription progressive lenses in two weeks. Was so surprise...d to get them in just 6 days. and the quality is fantastic. I wear glasses all the time and these Oakley glasses and top level lenses are simply fantastic. Great service from the guys up at OPSM North Lakes. These guys were so busy on the day and Dr. Phil and Brian still made me feel welcome and the experience was so easy. I highly recommend OPSM North lakes in Queensland. Awesome!
- OPSM Retail Stores
The girls at the sunnybank plaza store are so friendly and professional, I felt very comfortable.
I am totally satisfied. All 3 pairs of glasses are spot on perfect. I have a pair of glasses for driving. A pair for reading and a pair for driving
Friendly, knowledgeable, giving staff with high quality service and products
I love going to opsm. The stores are bright and beautiful with lots of quality stock. The staff are Friendly, knowledgeable, and giving with high quality service. I also find the turn around on my orders faster. Plus the optometrist went over and above to give me extra info -can’t recommend them highly enough!
My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.
I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.
Little ones first eye test
I had the pleasure of taking both my children aged 6 and 4 to OPSM Liverpool. We had the pleasure of meeting with Shahib Samadi for an eye test. He was highly professional and comprehensive with his testing. He interacted beautifully with both my children making them feel very safe and comfortable during the examining. Highly recommend and will defiantly be going back for future testing.
Excellent Service, Speciality Optometrist
Having only just received a new pair of prescription glasses ( from an independent optometrist) I was experiencing ongoing balance and focus issues. I have a known vestibular problem which my usual Optometrist new about. The Neurological Physio I was seeing recommended the Optometrist at Kawana OPSM who was a Behavioural Optometrist ( post grad. Qualifications in ? Neuro Optometry. My eye exam was the most comprehensive I had ever had and included testing I have never had before. Result was he was able to put into my prescription elements that make things so much easier. He was able to describe the symptoms I was experiencing which validated my frustration.
Amazing digital multifocals
I'm loving my 1st pair of (digital) multifocals - so easy to adjust to. My vision is crystal clear. No need to change glasses for driving and reading. Thanks to OPSM.
Dr John Ly in Perth CBD
I was very impressed with the thorough eye check that Dr John Ly performed today. I would highly recommend him to friends and family and will definitely come back to book another appointment with him.
Great product and staff
Staff are always friendly and have best interest at heart. Their style range is large and good quality unlike other optical stores. Stores are always bright and clean. Their optometrists really know their stuff.
Exceptional staff member!
Recently took my elderly father to OPSM Waurn Ponds to get new glasses. We had the most helpful and pleasant staff member, Lesley. She could not have been nicer to my dad. Well done!
The reviewer stated that an incentive was offered for this review
opsm maddington are great,saved my sight!!!!!!
opsm Maddington are great,saved my sight!!!!!!
asked Charlene to look at my eye due to loss of sight
detached retina,she wrote me a letter for royal Perth hospital and took some pictures
the staff have been very heplfull
thanks guys good service
Questions & Answers
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses
Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.
OPSM Customer Support
Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.
Good Morning Kim
Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.
OPSM Customer Support
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