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OPSM

Reviews

  • Product Quality
    4.9 (35)
  • Return Claim MadeYes · No (36)
  • Shipping
    5.0 (1)
  • Customer Service
    4.9 (35)
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Reviewer Photos & Videos

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Great product and service

published

I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
Grace

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRundle Mall SA
1 comment
OPSM
Customer SupportOPSM
Jane H.

Jane H.Greater Melbourne (Outer), VIC

  • 4 reviews

Great Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBerwick, Victoria!
1 comment
OPSM
Customer SupportOPSM
Ann Carter

Ann CarterPerth, WA

Excellent customer service

published

We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelmont WA
1 comment
OPSM
Customer SupportOPSM
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Don’t have one

Don’t have oneMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRundle Mall
1 comment
OPSM
Customer SupportOPSM
Trac

Trac

  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHallshead WA
1 comment
OPSM
Customer SupportOPSM

Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKippa Ring
1 comment
OPSM
Customer SupportOPSM
Lili

LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside Queensland
2 comments
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

Mike G.

Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBarkly Square Store in Brunswick, Victoria
1 comment
OPSM
Customer SupportOPSM
Jadam

JadamSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

This is a store that understands customer service, best manager ever.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorthgate Hobart.
1 comment
OPSM
Customer SupportOPSM
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PMar

PMarSouth East Queensland, QLD

  • 7 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

published
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOPSM North Lakes, Queensland
2 comments
OPSM
Customer SupportOPSM
PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

The girls at the sunnybank plaza store are so friendly and professional, I felt very comfortable.

published

I am totally satisfied. All 3 pairs of glasses are spot on perfect. I have a pair of glasses for driving. A pair for reading and a pair for driving

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunnybank
1 comment
OPSM
Customer SupportOPSM
Katherine

KatherineAU

  • 8 reviews
  • 2 likes

Friendly, knowledgeable, giving staff with high quality service and products

published

I love going to opsm. The stores are bright and beautiful with lots of quality stock. The staff are Friendly, knowledgeable, and giving with high quality service. I also find the turn around on my orders faster. Plus the optometrist went over and above to give me extra info -can’t recommend them highly enough!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
1 comment
OPSM
Customer SupportOPSM
nivicome

nivicomeSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

Scratched lenses

published

My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed Mall
1 comment
OPSM
Customer SupportOPSM
Dees

DeesGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Great service

published

I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMill park, Plenty Valley
1 comment
OPSM
Customer SupportOPSM
Patricia

PatriciaSydney, NSW

  • 3 reviews
  • 1 like

Little ones first eye test

published

I had the pleasure of taking both my children aged 6 and 4 to OPSM Liverpool. We had the pleasure of meeting with Shahib Samadi for an eye test. He was highly professional and comprehensive with his testing. He interacted beautifully with both my children making them feel very safe and comfortable during the examining. Highly recommend and will defiantly be going back for future testing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool
1 comment
OPSM
Customer SupportOPSM
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Page 1 of 3
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Questions & Answers

Margaret

Margaretasked

OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.

Objective F.asked

OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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