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OPSM
Listing monitored by OPSM

Reviews

  • Product Quality
    4.4 (5)
  • Return Claim MadeYes · No (5)
  • Customer Service
    4.6 (5)
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nivicome
nivicomeSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

Scratched lenses

published

My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationTweed Mall
OPSM
Customer SupportOPSM
Dees
DeesGreater Melbourne (Outer), VIC
  • 5 reviews
  • 3 likes

Great service

published

I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMill park, Plenty Valley
OPSM
Customer SupportOPSM
Yang W.
Yang W.Sydney, NSW
  • 3 reviews

ALWAYS BUY FROM OPSM

published

I always buy my glasses from OPSM. I know they might not be the cheapest but service and profession really matter. This time I went to macquarie st in the city and really enjoyed the experience.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMacquarie Street CBD
OPSM
Customer SupportOPSM
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Anna
AnnaSydney, NSW
  • 11 reviews
  • 6 likes

OPSM doesn't take responsibility for faulty lenses

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOPSM broadway
OPSM
Customer SupportOPSM
Anna
Anna
OPSM
Customer SupportOPSM

Hi

As advised in our PM we have notified the regional manager to call you back again. Thanks and have a good day.

gerardoldman
gerardoldmanGreater Melbourne (Inner), VIC
  • 12 reviews
  • 17 likes

Superior customer service to Specsavers

published

Bendigo Marketplace
Better range and whilst more expensive than Spec:(Savers, there's a considerable difference in quality. Unlike their competition, OPSM will make sure you've got the right frames. Size matters!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBendigo Marketplace

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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OPSM

Details

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CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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