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OPSM Online Store

OPSM Online Store

1.3 from 27 reviews · View Statistics

Reviews

1.3

17 reviews
  • Product Quality
    2.1 (7)
  • Return Claim MadeYes · No (17)
  • Shipping
    1.4 (11)
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Spannerman

SpannermanSydney, NSW

Rip off

published

Promotion offering 20% of contact lenses is a complete rip off. Even with the 20% discount they are more expensive than every other provider! They then try and entice you with a subscription discount (still more expensive than 90% of providers) but the discount is not applicable to this price. Another prime example of an Australian company ripping off its customers.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Contact Lens

published

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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HNN

HNNSydney, NSW

Their customer service is terrible.

published

I have been with OPSM for years and order my contact lenses through OPSM online. My recent purchase at 12 December hadn’t arrived yet, the first time they sent it to WA instead of NSW and they shipped it again but not arrived yet and no one answers my emails and when I call they forward me to toll services which seems have lost the track of my purchase. I’ve been out of my contacts for a while and no one seems caring about this in OPSM online. If you can’t trust your delivery service, you lose the trust of your customers!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
OPSM
Sunglass H.OPSM
HNN
HNN

3643856RPL, I have been on the phone with your customer service and nothing still happening!

OPSM
Customer SupportOPSM
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Simon DD

Simon DDSydney, NSW

Can't order prescription lenses for glasses online

published

This is mind-boggling. You can order frames from their website but you cant order prescription lenses with them. Beyond belief in 2020.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Shell

ShellHunter Region, NSW

  • 4 reviews
  • 6 likes

Unreliable

published

Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Shopgirl

ShopgirlGreater Melbourne (Metropolitan), VIC

Competitive prices with subscription but ultra unreliable with deliveries

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Didn’t recieve my contacts

published

Didn’t recieve my contacts, OPSM say it’s my fault and won’t give me my money back over $100. I’m new to the country and an awful first experience. Will never use them again!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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hcshen

hcshenCanberra 2600, ACT

Worst customer service experience

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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luna K.

luna K.

  • 2 reviews
  • 1 like

NO Customer Service

published

Ordered 2 boxes contact lenses, the parcel has been shipped without any tracking information. I want keep an eye on it since I will be on vacation soon. Called the customer service twice but no one answer the phone. Left a voice message no one call me back. Sent emails twice and no response at all. Sadly, I should read online reviews before making purchase. Don't order from OPSM online and do not waste your time and frustrate yourself.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Don't use OPSM if you need to see

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Mariya P

Mariya PSydney

  • 2 reviews

Traumatic Experience

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Mar

Mar

  • 3 reviews
  • 1 like

Don't order online!!!!

published

Never order online. Stupidly I have multiple time and they keep stuffing up delivery address. invoice address correct yet it's delivered to the wrong address. blaming me or toll everytime

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
2 comments
OPSM
Customer SupportOPSM
Mar
Mar
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Jim Bat

Jim BatGreater Melbourne (Inner), VIC

Terrible service

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Adam B.

Adam B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Easy preview - I liked it

published

I like the images and technology running on the online store. I feel comfortable making a choice from the website alone. I live a fair way from the larger OPSM Hub's so its good to be able to shop the whole range.

Product Quality
Shipping
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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The reviewer stated that an incentive was offered for this review

Belle

BelleSouth East Queensland, QLD

  • 20 reviews
  • 11 likes

This is a review about OPSM online only

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Delivery takes forever!!!!

published

Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Annette K

Annette KSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Horrible choice of courier, no standards of customer service at all

published

Their choice of courier, Toll, is possibly the WORST courier in Australia. Despite having reception in my building, they have "attempted delivery" twice now and "failed". I have not had any delivery issues with other couriers like AusPost or StarTrack, and the only other option Toll has is for you to pick up the parcel yourself at their depot at Brisbane Airport. Ridiculous. I ran into the same delivery problem with Toll even at my old address, when someone was home. Contacted OPSM for help but gotten no help or response at all from them.

Never making another order with OPSM ever again if they can't fix their customer service team and delivery issues.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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