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OPSM Online Store

OPSM Online Store (page 2 of 2)

1.4 from 29 reviews · View Statistics

Reviews

1.5

19 reviews
  • Product Quality
    2.3 (9)
  • Return Claim MadeYes · No (19)
  • Shipping
    1.3 (12)
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Adam B.
Adam B.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Easy preview - I liked it

published

I like the images and technology running on the online store. I feel comfortable making a choice from the website alone. I live a fair way from the larger OPSM Hub's so its good to be able to shop the whole range.

Product Quality
Shipping
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Belle
BelleSouth East Queensland, QLD
  • 20 reviews
  • 11 likes

This is a review about OPSM online only

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM

Delivery takes forever!!!!

published

Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Annette K
Annette KSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Horrible choice of courier, no standards of customer service at all

published

Their choice of courier, Toll, is possibly the WORST courier in Australia. Despite having reception in my building, they have "attempted delivery" twice now and "failed". I have not had any delivery issues with other couriers like AusPost or StarTrack, and the only other option Toll has is for you to pick up the parcel yourself at their depot at Brisbane Airport. Ridiculous. I ran into the same delivery problem with Toll even at my old address, when someone was home. Contacted OPSM for help but gotten no help or response at all from them.

Never making another order with OPSM ever again if they can't fix their customer service team and delivery issues.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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