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OPSM Online Store

OPSM Online Store

1.4 from 37 reviews · View Statistics
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Listing monitored by OPSM

Reviews

1.4
23 reviews
  • Product Quality
    2.2 (10)
  • Return Claim MadeYes · No (23)
  • Shipping
    1.3 (13)
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grantss
grantssAU
  • 10 reviews
  • 15 likes

Atrocious customer service

published
Incentivised Review No
Return Claim MadeNo
Fran Best
Fran BestSouth East Queensland, QLD
  • 3 reviews

Ignored

published

I found the male who works at my local OPSM very rude & despite telling him I would not return OPSM still is sending me reminders to attend

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM

Refused to send me a receipt

published

Ordered my glasses online and paid in full. Glasses were delievered without my receipt. I asked for it to be sent to me and each request I make is completely ignored and I dont know why. I have called them multiple times and emailed them multiple times and they also still ignore me. Its been more than two months since my order. Customer service is appalling. Ive been lied too each time I get a reply. I wont be shopping there ever again.

Incentivised Review No
Return Claim MadeNo

Bafflingly bad - defective glasses, customer service that could not be worse

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Emily
Emily
  • 2 reviews
  • 1 like

Absolutely done after too many chances.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
lmax2021
lmax2021South East Queensland, QLD
  • 10 reviews
  • 6 likes

Great store at Mango Hill (Northlakes)

published

Great store at Mango Hill (Northlakes)! i got my new glasses from them. my first pair i got from their toowoomba store were terrible, this new pair, perfect. they were quick, and efficient, and treated me very well, helped me adjust my glasses to my face, and made sure i was seeing OK before leaving the store. happy customer.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Spannerman
SpannermanSydney, NSW
  • 2 reviews

Rip off

published

Promotion offering 20% of contact lenses is a complete rip off. Even with the 20% discount they are more expensive than every other provider! They then try and entice you with a subscription discount (still more expensive than 90% of providers) but the discount is not applicable to this price. Another prime example of an Australian company ripping off its customers.

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM

Contact Lens

published

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
HNN
HNNSydney, NSW

Their customer service is terrible.

published

I have been with OPSM for years and order my contact lenses through OPSM online. My recent purchase at 12 December hadn’t arrived yet, the first time they sent it to WA instead of NSW and they shipped it again but not arrived yet and no one answers my emails and when I call they forward me to toll services which seems have lost the track of my purchase. I’ve been out of my contacts for a while and no one seems caring about this in OPSM online. If you can’t trust your delivery service, you lose the trust of your customers!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Sunglass H.OPSM
HNN
HNN

3643856RPL, I have been on the phone with your customer service and nothing still happening!

OPSM
Customer SupportOPSM
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Simon DD
Simon DDSydney, NSW

Can't order prescription lenses for glasses online

published

This is mind-boggling. You can order frames from their website but you cant order prescription lenses with them. Beyond belief in 2020.

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Shell
ShellHunter Region, NSW
  • 6 reviews
  • 6 likes

Unreliable

published

Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Shopgirl
ShopgirlGreater Melbourne (Metropolitan), VIC

Competitive prices with subscription but ultra unreliable with deliveries

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Didn’t recieve my contacts

published

Didn’t recieve my contacts, OPSM say it’s my fault and won’t give me my money back over $100. I’m new to the country and an awful first experience. Will never use them again!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
hcshen
hcshenCanberra 2600, ACT

Worst customer service experience

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
luna K.
luna K.
  • 2 reviews
  • 1 like

NO Customer Service

published

Ordered 2 boxes contact lenses, the parcel has been shipped without any tracking information. I want keep an eye on it since I will be on vacation soon. Called the customer service twice but no one answer the phone. Left a voice message no one call me back. Sent emails twice and no response at all. Sadly, I should read online reviews before making purchase. Don't order from OPSM online and do not waste your time and frustrate yourself.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
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Questions & Answers

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OPSM Online Store

Details

Compare both OPSM
CategoryOnline Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds Yes
Compare both OPSM
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