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OPSM Online Store

OPSM Online Store

1.4 from 29 reviews · View Statistics

Reviews

1.4

29 reviews
  • Product Quality
    1.4 (10)
  • Return Claim MadeYes (1) · No (17)
  • Shipping
    1.0 (13)
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Emily
Emily
  • 2 reviews

Absolutely done after too many chances.

published
Product Quality
Shipping
Spannerman
SpannermanSydney, NSW

Rip off

published

Promotion offering 20% of contact lenses is a complete rip off. Even with the 20% discount they are more expensive than every other provider! They then try and entice you with a subscription discount (still more expensive than 90% of providers) but the discount is not applicable to this price. Another prime example of an Australian company ripping off its customers.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM

Contact Lens

published

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Gab
Gab
  • 7 reviews
  • 2 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised ReviewNo
4 comments
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
Customer SupportOPSM
HNN
HNNSydney, NSW

Their customer service is terrible.

published

I have been with OPSM for years and order my contact lenses through OPSM online. My recent purchase at 12 December hadn’t arrived yet, the first time they sent it to WA instead of NSW and they shipped it again but not arrived yet and no one answers my emails and when I call they forward me to toll services which seems have lost the track of my purchase. I’ve been out of my contacts for a while and no one seems caring about this in OPSM online. If you can’t trust your delivery service, you lose the trust of your customers!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
OPSM
Sunglass H.OPSM
HNN
HNN

3643856RPL, I have been on the phone with your customer service and nothing still happening!

OPSM
Customer SupportOPSM
Simon DD
Simon DDSydney, NSW

Can't order prescription lenses for glasses online

published

This is mind-boggling. You can order frames from their website but you cant order prescription lenses with them. Beyond belief in 2020.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
Sala
Sala
  • 2 reviews
  • 2 likes

Questionable

published
Incentivised ReviewNo
1 comment
OPSM
Customer SupportOPSM

Lost longtime customer due to terrible customer service

published
Incentivised ReviewNo
3 comments
OPSM
Customer SupportOPSM
Louise H.
Louise H.

I have no idea how to PM you and I have taken my business elsewhere and dont want to waste any more time, but I would encourage you to look into this with your team and decide if their service really meets your standards

OPSM
Customer SupportOPSM
Shell
ShellHunter Region, NSW
  • 4 reviews
  • 6 likes

Unreliable

published

Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Shopgirl
ShopgirlGreater Melbourne (Metropolitan), VIC

Competitive prices with subscription but ultra unreliable with deliveries

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Tony8029
Tony8029Greater Melbourne (Inner), VIC
  • 70 reviews
  • 55 likes

OPSM lied to me in order to get a sale

published

Before ordering my frames I called OPSM specifically to check whether their products were supplied locally - obviously with the Corona Virus and the delays that go with it, I didn't want to order a product from overseas at this time.

On April 1 I received a note from OPSM saying that the item had been shipped and I should have it in 2 - 6 business days.

8 days later when the item had not arrived, i called OPSM and confessed to me that the frames were being shipped from China.

Why is this not made clear during the checkout process that products are shipped from China?

Incentivised ReviewNo

Zero customer service

published

Worst customer service . Didn’t receive the contact lenses which placed 2 weeks ago. Called the customer service a few times for refund but to no avail . When I placed the order online , I clearly request leave the contact lenses at the mail box without signature . But toll left the card and ask me to collect at the toll depot which located an hour drive from my home . I was home all day when toll arrive , they didn’t check if someone home and just leave the card . Request to redeliver the the next day , initially the agreed but after that they said they miss the delivery . OPSM said will sort it out and call me back. It has been nearly a week, no communication from OPSM. Bad service .

Product Quality
Shipping
1 comment
OPSM
Customer SupportOPSM
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StephF
StephF
  • 2 reviews
  • 1 like

Bad website as unable to order online, store only, no good for rural customers

published

Going on 2 years now and can't always make the 3 hour trip to town to order and pick up or wait for them to answer the phone in Mackay, as online system wont load me and in store can't help at all. Going back to Specsavers, streamlined, professional and better pricing. Specsavers you can order online once you have your prescription.

Incentivised ReviewNo
2 comments
OPSM
Customer SupportOPSM
StephF
StephF

message sent

Didn’t recieve my contacts

published

Didn’t recieve my contacts, OPSM say it’s my fault and won’t give me my money back over $100. I’m new to the country and an awful first experience. Will never use them again!!

Product Quality
Shipping
1 comment
OPSM
Customer SupportOPSM
hcshen
hcshenCanberra 2600, ACT

Worst customer service experience

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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