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OPSM Online Store

OPSM Online Store

1.4 from 29 reviews · View Statistics
Listing monitored by OPSM

Reviews

1.4
29 reviews
  • Product Quality
    4.0 (3)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    3.0 (2)
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lmax2021
lmax2021South East Queensland, QLD
  • 9 reviews
  • 3 likes

Great store at Mango Hill (Northlakes)

published

Great store at Mango Hill (Northlakes)! i got my new glasses from them. my first pair i got from their toowoomba store were terrible, this new pair, perfect. they were quick, and efficient, and treated me very well, helped me adjust my glasses to my face, and made sure i was seeing OK before leaving the store. happy customer.

Product Quality
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Gab
Gab
  • 8 reviews
  • 2 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised Review No
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
Customer SupportOPSM
Polchie225
Polchie225Melbourne
  • 2 reviews

Customer care never respond, product not arrive

published

Multiple emails sent to customer service since the 26th Dec with no reply. Customer service on the phone did not help and did not follow up and query. Product did not arrive.

Incentivised Review No
OPSM
Customer SupportOPSM
Polchie225
Polchie225

Hi the order has been redirected and arrived. Just a lack of communication and response but all good as long as the order arrived.

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Adam B.
Adam B.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Easy preview - I liked it

published

I like the images and technology running on the online store. I feel comfortable making a choice from the website alone. I live a fair way from the larger OPSM Hub's so its good to be able to shop the whole range.

Product Quality
Shipping
Return Claim MadeNo
OPSM
Customer SupportOPSM
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Delivery takes forever!!!!

published

Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.

Product Quality
Shipping
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OPSM Online Store

Details

Compare both OPSM
CategoryOnline Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds Yes
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