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OPSM Retail Stores

OPSM Retail Stores (page 2 of 5)

2.3 from 82 reviews

Reviews

2.3

82 reviews
5
(20)
4
(3)
3
(2)
2
(10)
1
(47)
  • Product Quality
    2.9 (63)
  • Return Claim MadeYes (5) · No (66)
  • Customer Service
    2.6 (72)
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Gay W

Gay WSydney, NSW

  • 8 reviews

Crazy amount of reminders for a checkup....

published

Went to OPSM Macquarie, experience was good. But then the reminders started. Several SMS, emails started coming, and now letters in the post! All for a checkup!!! Have asked them to stop, but going by other reviews with people saying the same thing, they probably won't. It's utterly ridiculous to be hounded by OPSM demands. I'm sure if they could send the Police around, they would! If you go here, give them ONE form of contact only, don't hand over your email, phone number and address as they will abuse it.

1 comment
OPSM
Jason C.OPSM
Yang W.

Yang W.Sydney, NSW

  • 3 reviews

ALWAYS BUY FROM OPSM

published

I always buy my glasses from OPSM. I know they might not be the cheapest but service and profession really matter. This time I went to macquarie st in the city and really enjoyed the experience.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacquarie Street CBD
See all answers
1 comment
OPSM
Jason C.OPSM
Amc

AmcAustralian Capital Territory

Eye Glasses Still Not Right

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationTuggeranong
See all answers
2 comments
OPSM
Jason C.OPSM
Amc
Amc

Thank You for getting back to me. Since writing I have had some further checks of my prescription and they are going to try and get me a new script. I hope it works this time

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Laboratories/service

published
1 comment
OPSM
Jason C.OPSM
Janine

JanineMetropolitan Adelaide, SA

Not happy Jan

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
OPSM
Jason C.OPSM
margie.smith.77

margie.smith.77Hunter Region, NSW

  • 2 reviews

Dilemma fixed - great service

published

Thank you to Rebecca @ OPSM Charlestown. RH arm broke off my expensive "Ralph" style multifocal glasses at work. Glasses were purchased < 12 months. Within few hours received SMS advising replacement frames ready. Very helpful & considerate to my needs.

Customer Service
Store LocationCharlestown
1 comment
OPSM
Jason C.OPSM

Hi Margie, Thank you for taking the time to let us know about your experience in our Charlestown store. We will forward on your feedback to Management and the store.
Kind regards

Customer Support

Sarah

SarahSydney, NSW

Exceptional service equals a very very happy customer!

published

Id like to say a special thanks to the team at OPSM Macquarie St in Sydney, most especially Rose and her exceptional customer service. She is always so helpful and provides a truly objective view - recommending frames I would not normally consider - I end up feeling fabulous with the new look! Thanks Rose, you are an absolute gem! I have followed Rose to the Macquarie St store - it has such a great vibe and gives you the time to look around at all the options. Although I have had to move to extended desk lenses, Rose makes the transition so easy! Thank you!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOPSM Macquarie Street, Sydney
See all answers
1 comment
OPSM
Jason C.OPSM
Terry

TerryHunter Region, NSW

  • 2 reviews

Bad after sales service.

published

Sat in store at a Charlestown NSW for nearly 15 minutes waiting to be served by one of three sales people that were up,at the rear of store just chatting to each other and no one else in store but me.When I got up to leave thats when I was asked if I needed help,a bit late I thought.Thus is when I offered the make salesman a bit of advice in looking after their customers as I had just spent nearly $800 on glasses last Thursday. The prescription sun glasses that I drive with were not good made me feel dizzy,but the other clear ones are fine.This is when I left without getting my issue resolved.OPSM is sad.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCharlestown NSW
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2 comments
OPSM
Jason C.OPSM
Terry
Terry
Robert

RobertGreater Melbourne (Metropolitan), VIC

Not what they used to be

published

I have always purchased my eyewear from OPSM. Spent thousands. Have always recommended them over the competition.. sorry but we have now broken up..
A few weeks ago and $580.00 later for new lenses i was presented with my updated glasses. I asked where the glass cleaning fluid was..i was told that i would have to purchase it..i don't want to deal with mean people..

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAltona Gate
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3 comments
OPSM
Jason C.OPSM
Robert
Robert

Only on a secure forum

OPSM
Jason C.OPSM
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Helen J

Helen JGreater Melbourne (Metropolitan), VIC

OPSM Watergardens: Quality service!!

published

Had my recurring eye test yesterday and left extremely happy to be back in contact lenses! The Optometrist, Susan, spent time working through a solution with lenses which will best suit my vision issues. I had been told for years that I would not be able to wear lenses again, so this is really exciting!!
Hello Sexy Sunglasses, I'm coming for you!!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWatergardens
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1 comment
OPSM
Jason C.OPSM
swissie74

swissie74Greater Melbourne (Inner), VIC

  • 7 reviews

Do not use OPSM Eye Hub for Ortho-K

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOPSM Eye Hub
See all answers
3 comments
OPSM
Jason C.OPSM
OPSM
Jason C.OPSM
swissie74
swissie74

Received a message that OPSM would be in touch within 2 business days....that was 3.5 weeks ago

dean d.

dean d.Greater Melbourne (Outer), VIC

Ripped off

published

Had blurry vision. Went and got checked. $500 later got glasses. Gave me drops for dry eyes $8. Got home put in drops. Didn't need the glasses. Been 3 years.

Return Claim MadeNo
Store LocationDandenong Plaza
1 comment
OPSM
Jason C.OPSM
Emily

EmilySydney Surrounds, NSW

OPSM Katoomba excellence( both customer service and product )

published

Used KATOOMBA store. Ordered two pairs of Rayban driving prescription glasses. Very satisfied with their tailored customer service ( I had a special request for testing the final product and for individual adjustment). Also both glasses were ready very quickly.
The staff (Melanie and Monica) were professional and very receptive. Thank you very much.
Emily

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKATOOMBA
See all answers
1 comment
OPSM
Jason C.OPSM

Hi Emily. Thank you for taking the time to let us know about your experience with the OPSM Katoomba store. I will be sure to forward on your feedback to the store and Management. Have a great day. Regards OPSM Customer Support

Terrible and misleading service. High prices.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationChermside and toombul
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1 comment
OPSM
Jason C.OPSM
not recommend

not recommendSydney, NSW

No hope from them

published

I ordered my prescripton safety glasses on 17-10-2019 and was told will let me know the time to pick up around 2 weeks time. Unitl this week I still did not hear any news from them. I have contacted their staff 3 times this week (8-11-2019) and none of them can confirm the time for picking up my safety glasses. According to our company's safety requirement I need to do work with this safety glasses otherwise I will be forced to leave the work. I really not recommend OPSM especially Hornsby store.

Return Claim MadeNo
Store LocationHornsby
8 comments
OPSM
Jason C.OPSM
not recommend
not recommend

Jason, can I have email address I can contact you ? Still not having any news from the ladys in Hornsby store. All my workmate order form other OPSM store already got their glasses a week before. But they order their glasses later than me a week.

OPSM
Jason C.OPSM
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Bob

BobMelbourne

  • 2 reviews
  • 1 like

No service

published

Purchased glasses in Pakenham Vic had a problem received no service head office wont return emails impossible to contact.
If you need glasses and want service give OPSM a big miss.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPakenham Vic
See all answers
1 comment
OPSM
Jason C.OPSM
Anna

AnnaSydney, NSW

  • 10 reviews

OPSM doesn't take responsibility for faulty lenses

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOPSM broadway
See all answers
1 comment
OPSM
Jason C.OPSM
mcd

mcdCharlestown

  • 11 reviews

They've ruined my frames... Twice!

published

I purchased frames and lenses and had them fitted. Upon closer inspection they'd bent the frame so out of shape they couldn't be fixed and were replaced under warranty (after taking them back 4 times over a 2 week period and having to make a formal complaint). Last week I had them tightened by OPSM and they have gone completely out of shape again to the point where things are now slightly blurry. I'm sick and tired of taking them back. When I think of OPSM I think of complete and utter incompetence. I will not shop there again and will definitely not recommend them to anyone either. Basically I'm left with frames that OPSM cant shape properly or correctly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCharlestown NSW
See all answers
3 comments
OPSM
Jason C.OPSM
mcd
mcd
OPSM
Jason C.OPSM
Valerie43

Valerie43South East Queensland, QLD

  • 6 reviews
  • 1 like

Lost faith in OPSM

published
Customer Service
Product Quality
Store LocationOPSM Hyperdome Loganholme
2 comments
Valerie43
Valerie43

Did finally resolve this issue but at our inconvenience, we will not be returning to OPSM

OPSM
Jason C.OPSM
Gallacksey

GallackseyRichmond-Tweed, NSW

Bad Experience

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBallina
See all answers
1 comment
OPSM
Jason C.OPSM
See all OPSM reviews

Questions & Answers

Michelle C.

Michelle C.asked

OPSM Retail Stores

I felt being ripped off after doing eye test with OPSM Burwood. The optometrist has verbally confirmed with me that no charges on contact lens eye test before the test. However, I was told that I need to pay $49 on the test if I don't purchase contact lens from them. Surely Medicare covers the expenses of eye test on eligible patients every 2 years and I haven't done mine for nearly 4 years. Secondly, my retina test needs to be charged $60 but it is free elsewhere in other optometrists. Feel extremely disappointed with a deceitful service and would keen to escalate this issue to relevant authorities to sort this scam out.

2 answers
Amc
Amc

Hi Michelle. I was simply putting in a product review. I am hoping to have my prescription reviewed and that it will rectify my situation.

OPSM
Jason C.OPSM

Good Afternoon,

Thank you for your feedback and we appreciate you taking the time to let us know of your experience.

Can you please private message your details and we escalate to Higher Management, who will reach out to you to discuss this further.

Thank you.

Kind Regards,
OPSM Customer Support

Nali

Naliasked

OPSM Retail Stores

I got my prescription multifocal glasses last week. The intermediate vision or the computer reading is not clear at any spot or level. In addition the computer screen appears concave. I returned my glasses and ordered a supreme lens which cost 200 dollars more. I’m not sure what will happen with that too. Why does the computer screen appear concave and why was the intermediate vision all blurred? Aren’t you making the lenses according to the prescription?
It cost me 1000 dollars with the frame and still I couldn’t see properly. I am waiting for the supreme level lenses now, but not sure about it too.
One of the staff explained to me that standard level lenses have less peripheral distortion compared to the supreme level lenses. Another optometrist told me the opposite. Which is correct ?
By the way your customer service is not very nice. They get easily offended when we ask questions to clarify.
Lastly how do you calculate the 30 days of warranty if my glasses take too long to be ready, as it may pass 30 days in the process of finally getting a proper pair of glasses which enables me to read.

5 answers
OPSM
Jason C.OPSM

Hello Nali

Thanks for your feedback and we are sorry to hear of your situation. We would have to lodge a case to higher management about your issue and have them contact you directly to resolve so can you please PM us your details (contact number) and which store you visited so we can get an investigation happening for you to resolve?

Kind Regards
OPSM Customer Support

Nali
Nali

Hello Jason,
How do I PM my contact number.
Thanks .

OPSM
Jason C.OPSM

Hello Nali

Please send your details to this email customercare@opsm.com.au and just copy and paste the subject of this conversation. We will respond with your reference number and advise further from there.

Kind Regards
OPSM Customer Support

Alison C.

Alison C.asked

OPSM Retail Stores

Really disappointed that I tried to pre-book eye test appointments for my family at OPSM Cherrybrook whilst on a quick trip back to Sydney and told there is a maximum of 3 appointments in 1 day per family policy?! As we have 2 adults and 4 children we would have to visit the outlet twice over 2 separate days rather than get it all done in 1 day with pre-bookings?!!! I could understand this if there weren’t many booking slots available (shows 10-16 slots online in 1 day!) or no pre-booking of appointments but isn’t this why you have a booking system? Talk about making it difficult for 6 immediate customers just so you leave booking slots available for other potential customers IF they book when those slots may remain vacant for the rest of the day anyway! New policy servicing non-existent potential customers at the expense of REAL and immediate customers???

3 answers
OPSM
Jason C.OPSM

Good Afternoon Alison,

Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.

We will ensure to escalate your experience through to Regional Management and . Can you please private message your contact details and Management will be in contact at the earliest opportunity?

Thank you.

Kind Regards,
OPSM Customer Support

Alison C.
Alison C.

Thanks for your response. Can your Regional Management email me per my email address? I have a week to get eye tests done but can only allocate 1 day, otherwise I will have to find another independent provider that can accommodate my whole family going forward due to this new OPSM policy on bookings that will not work for us.

OPSM
Jason C.OPSM

Good Morning,

Can you please reply to our private message sent through, to confirm your contact details. Thank you and hope to hear from you soon.

Best Regards,
OPSM Customer Support

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