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OPSM Retail Stores

OPSM Retail Stores

2.2 from 165 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by OPSM

Reviews

  • Product Quality
    5.0 (35)
  • Return Claim MadeYes (1) · No (33)
  • Customer Service
    5.0 (37)
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Reviewer Photos & Videos

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susanne maunder
susanne maunderalbany
  • 5 reviews
  • 12 likes

Thank you Virgina, Vicki and Kerry

published

Thank you so very much for your professionalism when handling my problem I was having with the glasses purchased from you. You bent over to help me , you went above and beyond to be so accommodating. I thank you so very much. You could not have tried any harder to address my problem. Thank you very much Sue

Incentivised Review No
Return Claim MadeYes
OPSM
Customer SupportOPSM
Sam
SamGreater Melbourne (Inner), VIC

OPSM Chadstone

published

I had the misfortune of damaging my glasses last Sunday morning, fortunately, when I called OPSM Chadstone, I was very lucky to have Kay taking my call. Although we were in COVID lockdown, Kay was experienced enough to understand that my glasses are essential to my daily life. I explained the type of frames I liked and she was good enough to arrange an essential appointment with the optometrist.
By the time I got to the store for my appointment that afternoon, Kay had 5 or 6 pairs of glasses Ready for me to compare. Within 45 minutes, I was tested, chose frames and on my way.
Thank you very much, Kay.
Awesome service.

Customer Service
5/5
Incentivised Review No
OPSM
Customer SupportOPSM
Sonya Harris
Sonya HarrisDarwin
  • 2 reviews
  • 1 like

OPSM Rocky - Fantastic!

published

Bec from OPSM in Rockhampton was a gem, knowledgeable and patient whilst I tried on a range of different glasses, she even advised me what glasses were suitable for my face. Extremely happy with the service.

Product Quality
5/5
Customer Service
5/5

Excellent service from the staff and Optometrist at OPSM Rockhampton. Thank you.

published

Staff and the Optometrist at Rockhampton gave excellent service to my wife and I today, 10/07/2021. They were excellent with fitting of new glasses and cleaning and straightening of our existing glasses.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
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Great product and service

published

I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
Grace

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Jane H.
Jane H.Greater Melbourne (Outer), VIC
  • 4 reviews

Great Customer Service

published
Product Quality
4/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Ann Carter
Ann CarterPerth, WA

Excellent customer service

published

We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Don’t have one
Don’t have oneMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
5/5
Incentivised Review No
OPSM
Customer SupportOPSM
Trac
Trac
  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
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Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Lili
LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

Dharshana R.
Dharshana R.South East Queensland, QLD

Customer Service

published

The service they provided today at Albert Street store was excellent. I presented the lady my glasses which had a fallen lense. Even after disclosing that I did not purchase the glases from them she quickly attended to it.

She was so courteous and efficient. I could not believe.
Thank you OPSM.
Dharshana.

Incentivised Review No
OPSM
Customer SupportOPSM
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Mike G.
Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Jadam
JadamSouth East Queensland, QLD
  • 8 reviews
  • 5 likes

This is a store that understands customer service, best manager ever.

published
Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
PMar
PMarSouth East Queensland, QLD
  • 7 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

published
  • Thumbnail
Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Kim
Kimasked
OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

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OPSM Retail Stores

Details

Compare both OPSM
CategoryPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds Yes
Compare both OPSM
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