Reviewer Photos & Videos
Thank you Virgina, Vicki and Kerry
Thank you so very much for your professionalism when handling my problem I was having with the glasses purchased from you. You bent over to help me , you went above and beyond to be so accommodating. I thank you so very much. You could not have tried any harder to address my problem. Thank you very much Sue
I had the misfortune of damaging my glasses last Sunday morning, fortunately, when I called OPSM Chadstone, I was very lucky to have Kay taking my call. Although we were in COVID lockdown, Kay was experienced enough to understand that my glasses are essential to my daily life. I explained the type of frames I liked and she was good enough to arrange an essential appointment with the optometrist.
By the time I got to the store for my appointment that afternoon, Kay had 5 or 6 pairs of glasses Ready for me to compare. Within 45 minutes, I was tested, chose frames and on my way.
Thank you very much, Kay.
OPSM Rocky - Fantastic!
Bec from OPSM in Rockhampton was a gem, knowledgeable and patient whilst I tried on a range of different glasses, she even advised me what glasses were suitable for my face. Extremely happy with the service.
Excellent service from the staff and Optometrist at OPSM Rockhampton. Thank you.
Staff and the Optometrist at Rockhampton gave excellent service to my wife and I today, 10/07/2021. They were excellent with fitting of new glasses and cleaning and straightening of our existing glasses.
Great product and service
I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
- OPSM Retail Stores
Great Customer Service
I haven't been back for an eye test because had to cancel due to covid as everything was shut down but finally yesterday I was able to walk through Opsm Berwick shop doors and have my eye test and order new glasses. I chose my new frames out of a few I had put aside and at no time was any of the staff swaying me any other way in fact I was not going to order them with not being able to afford them right now but after finding out I could use Afterpay this was a relief and was able to go ahead with the order. This was at my suggestion asking if...they had a payment system not the staff as they were happy enough for me to order them in another month. The staff were friendly and made me feel welcome the whole time. Shop lovely and clean and very welcoming. Can't wait to pick up my new Pink Glasses!
Excellent customer service
We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you
I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.
Just great service
In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.
This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.
The service they provided today at Albert Street store was excellent. I presented the lady my glasses which had a fallen lense. Even after disclosing that I did not purchase the glases from them she quickly attended to it.
She was so courteous and efficient. I could not believe.
Thank you OPSM.
Awesome customer experience
I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G
This is a store that understands customer service, best manager ever.
In Hobart yesterday I was hoping to get my glasses repaired. I'm a pensioner and had broken the little notepad on two pairs. Walked into Specsavers and asked a young girl with zero manners and even less personality or customer service for help. She looked at the glasses for a millisecond and said no, can't do it and I don't have that size notepad. I said I have both notepads in my bag , She said "sorry, can't help".I walked on further and saw the OPSM store & thought It's worth a second opinion.. The manager herself, this lovely lady named Pam ...served me. I showed her the glasses and she said "I will try, not sure about the second pair, give me ten minutes".I went and had lunch, came back and she said "I have fixed them both, new notepads on both". I asked how much and was told, no charge. How amazing, and Specsavers, you will never get another dollar from me. Your staff are lazy, rude, ignorant and very bad at customer service. Everyone I speak to, I will remember to mention this as a great example of how to do something well & how to do it so badly..The funniest thing of all is that my broken glasses were from Specsavers!!!
Excellent Service, Top Quality Frames and Lenses
Recently had my 2 yearly eye test and upgrade for new glasses at OPSM North Lakes, Queensland. Dr. Phil Tan gave me my eye test and he was simply awesome. Brian assisted me with my choice of Oakley Square Back titanium frames. These guys made the whole process of choosing my progressive lenses and frames so easy.
Dr. Phil conducted my eye test and was very professional. Thank you so much. Brian in the store was also very professional and stated my glasses would be ready with my new prescription progressive lenses in two weeks. Was so surprise...d to get them in just 6 days. and the quality is fantastic. I wear glasses all the time and these Oakley glasses and top level lenses are simply fantastic. Great service from the guys up at OPSM North Lakes. These guys were so busy on the day and Dr. Phil and Brian still made me feel welcome and the experience was so easy. I highly recommend OPSM North lakes in Queensland. Awesome!
Questions & Answers
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.
Good Morning Kim
Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.
OPSM Customer Support
Get an answer from our members and OPSM representatives
|Category||Physical Shops and Optical Retailers|
|Products / Services Offered||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses|
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