Quick service and good quality of Reglaze.
Very good choice of lenses at way below High Street prices.
Purchased 1.67 in Kodak lenses for a reglaze very good finish and quickly sent.
Eleven day turn around from Perth.
Another purchase at optically.. Another fantastic buy
Site is always easy to navigate.
Loads of choice in styles at awesome prices.
Great quality for staggeringly low prices.
Had delay due to quality of one pair, all good in the end
Fast and cheap
Very happy! good quality of lenses and quick delivery. I'll definitely recommend optically or use again. Very conenient. Thank you
Good second pair of prescription specs
Simple to order with a great range available to choose from. Would be great if you could sort by size on website.
multifocals from optically
all criteria was met, i dont need to write a never ending meaninless review, i am happy with the purchase
Its been more than a month and i am still waiting....
Have been waiting for more than a month now and all i get from them is it will be there soon, should have gone somewhere else, hope i get a refund at least.
Almost a month and still nothing received...
Do not be drawn in by the 24 HOUR DISPATCH. I ordered my glasses a month ago, and I have (despite emailing customer service numerous times) still received nothing, nor have I received any tracking details for the order - despite them apparently being dispatched over a week ago. Customer service is not helpful and they are not apologetic at all about the delays.
Perhaps it was my fault for not reading the small print that most glasses do not fall within the 24 hour dispatch, however the delays and unhelpful support will stop me from ordering from Optically again.
I purchased these glasses because mine broke, ordered for the quick service and now I've been left with no glasses for a whole month.
Should have gone to Specsavers
Too Slow on sending the order - Not Responding to E-mails
Been waiting for an order to arrive for a month now - was promised delivery up to 12 business days. Have sent emails and got no response. Do they care??
December 22nd 2018 Update: Too Slow on sending the order - Not Responding to E-mails
Too slow on sending the orders
Lots promised little delivered
Not responding to Emails
Not answering the phone
Do you really care about keeping customers?
Need to update site and customer service
A few things that l dont like about the site is you do not register, so your past purchase history can not be viewed. This also stops you from saving information like the photo you have uploaded.
I also had trouble with the admin, l had forgotten to put my post code on my order request. (Why this wasnt auto fill, or prompted l dont know) the admin sent me 2 blank emails requesting something, it didnt stipulate. A week went past before it was made clear, they had the suburb & Territory would have taken a minute to look it up. I have purchased 2 pairs of glasses and love them both, but am aware the site and customer service has some issues.
High Quality. Low Price.
I was quite apprehensive about ordering glasses online at first - after all, it is difficult to know how they will fit, feel, and work without seeing them in person. However, with Optically, these difficulties become minor concerns. The option to virtually try on pairs of glasses really made the difference: this way, I could see how large/small they were on my face, and whether the shape suited me. In the end, I ordered one pair of glasses with the thinnest lenses available (I have a high prescription ). They took a little time to arrive, but arrive safely they did. I am very happy with my experience of shopping, ordering, and receiving. Everything was easy, well explained, and even enjoyable. The glasses frames are solid and feel strong, while the lenses are the right thinness without compromising my prescription. All for far less than I would have had to pay at a local store. I will likely be purchasing my next pair from this company.
More bung for money.
This is the second time I purchased an eye glasses online from www.optically.com.au and I am very pleased with my decision as the eyeglasses are great. I have ordered eyeglasses with a multifocal lenses which I usually pay for around $400 from local optical shop. With www.optically.com.au the eyeglasses only cost above $100 and there are lots of models to choose. I have uploaded my photo on their website so I can foresee my self in every eyeglasses I initially selected. All the transactions were done with ease online.
Great service and prices!
So easy to order, any problems are handled quickly and professionally. Couldn't recommend anywhere better!
Will be placing more orders in the future.
cooperative ,convenient , caring
I have made two purchases in the past twelve months and pleased with both purchases. I found any queries I had were responded to in a reasonable time span. I accept the risk of frames not being precisely what I had in mind- not pre - trying them on them on , but I am a slight risk taker and not been disappointed on either pair.
Good prices with good quality products. Money worth excellent glasses for everyone. Not Kant range to choose but enough to satisfy.
Above and Beyond!
Your service is reliable and timely. The selection of frames available are numerous for any budget. Thanking you for providing your expertise and supplying glasses I can enjoy wearing.
We're really good, but not so much in my last encounter.
How bought many pair of glasses previously and customer service was good. The last pair I bought were slow to arrive and broke soon after I got them. I paid for the return postage and when they were fixed they were sent to the wrong address. Mistakes happen, but the whole process has made me want to try someone else.
I submitted a review about this to ProductReview.com, but because it was a negative review they ask if I would like the review sent to Optically first to allow them a chance to respond. I agreed and soon someone from optically contacted me to say because it was the weekend they would get back to me the following week. Never heard from optically or product review. com again. Seems a bit odd.
Perhaps it's ProductReview. com. au that are at fault.
Customer serv. OK. Guarantee a scam
You get what you ask for in terms of frames and service. However when something is seriously wrong do not rely on the UNCONDITIONAL GUARANTEE. In my specs the reading area was hopelessly wrong. I contacted the company rep immediately and said I expect I may have to wear the glasses for 3 or 4 weeks to allow my eyes to get used to them then I would get back if they still did not satisfy. He agreed. When they did not I wanted a refund.The weasel-words and dodging started in the first reply and 4 emails later I asked for their definition of an UNCONDITIONAL GUARANTEE. I will return and paste their reply in an edited review. Totally unsatisfactory. Do not use this company which may be a type of drop shipping to local reps.
Finally I can see the light at the end of the tunnel!!!!
Optically is truly awesome, Finding a pair I like is so easy and so many to choose from, My friends are so envious of how many pairs I have and the price I've paid , No more owning 1 daggy pair because its all you can afford I own 5 amazing pairs, 1 for work, 1 for the car, 1 for home and 2 others to match certain outfits
Very impressed, a game changer in the optical industry. SHUT DOWN BIG OPTOMETRY
So I've thought for a long time that opticians were a scam. In the current environment, I think all in person optometrist chains will upsell you where possible in store to get you to spend $300 on a couple of pairs of glasses, you more than likely don't need (or don't need 2 pairs of). I don't believe I actually have vision issues, however, after getting my prescription from an optometrist appointment, and using optically, I at least feel reasonably satisfied that I'm not getting ripped off by Big Optometry. Seriously, it's a CRIME that I can get amazing quality glasses shipped to me in a couple of days for under $50, but BIG OPTOMETRY will charge me $300 for a couple of pairs with a couple of weeks wait time! I hope all in person optometry shops go the way of book stores and cd shops and SHUT DOWN. This is an industry perfect for disruption and Optically is an amazing service to stop yourself being exploited by your local optometrists.
Apologies to any good optometrists out there who've been tarnished by BIG OPTOMETRY, but if you can't do what Optically is doing I'm not interested.
Great value and customer service
Easy to find what I was looking for on the website and I received nothing but amazing customer service. I accidentally ordered the wrong pair of glasses and they have been so patient with me to choose the correct one. And have gone above and beyond to make sure that I am a happy customer. Thank you!