Optically

Optically

 Verifiedoptically.com.au
Optically
3.9

603 reviews

PositivevsNegative
76% · 460125 · 21%

Reviews

603 reviews
hoteliergary
hoteliergary
 

Absolutely fantastic

Very happy with curated and personalised powered glasses. Definitely cheaper than optical outlets; like feeding the dinosaurs. B Show details
Grant  Hagan
Grant Hagan
  Fair Incentive Verified

Reglaze is a breeze

Reglazed a pair of my computer glasses , lenses were perfect but the frames needed some work as the locking screw had seized due to rust ( salty sweat I presume ! )
Optically had the screw drilled out and replaced for a small added cost.
Very happy with the end result. Show details
Product Quality
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Wunna K.
Wunna K.
 

reglaze service for cycling goggles (lens insert)

Fast service, 2 days in total because I collected and dropped off in person.
Call them if no one's there they have a drop box for frames.
Frame was Rockbros Photochromic (with myopia insert)
Fiona _Melbourne
Fiona _MelbourneGreater Melbourne (Inner), VIC
  Fair Incentive Verified

Excellent multifocal reglaze

Optically provided a high quality service and exceptional lenses to reglaze my optical frames. It was easy to navigate the website to choose my preferred options for multifocal lenses. The process of sending my frames to them and receiving the complete glasses was straightforward and efficient. Thank you, I love using my new glasses. Show details
laylamill
laylamillGreater Melbourne (Inner), VIC3 posts
  Verified

Good price and great service

Very caring staff , the glasses came quickly and have lasted well over the months I’ve had them thankyou!
Cameron  Mackie
Cameron Mackie
  Fair Incentive Verified

Good Value all round

Ordered a replacement set of Glasses and didn't want to pay the earth. Found some glasses that suited and very happy with the purchase. Easy order and delivery. Show details
Product Quality
Shipping
Mohammad  Alwadi
Mohammad Alwadi2 posts
  Fair Incentive Verified

Professional Ordering System

It easy to order and get the exact specifications you want.
Product Quality
Shipping
Bill
BillMelbourne117 posts
 
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Glenda
Glenda2 posts
  Fair Incentive Verified

Most recent purchase

I bought another two pairs of glasses. This time I used one of my own frames. My work was attended to quickly and returned promptly. Show details
studiodarco
studiodarco
  Fair Incentive Verified

Don’t throw away your favourite frames

We’re happy to re-glaze frames other other retailers would not. Good advice on appropriate lenses. Polite, helpful responses to enquiries. Show details
Stephen  Hoff
Stephen Hoff
  Fair Incentive Verified

Great Service

My glasses were re lensed in 48 hours with excellent results
I couldn't be happier with the service at Optically Show details
Loup286
Loup286Greater Melbourne (Outer), VIC2 posts
 

Optically

Glasses turned yellow after a year. Local opticians say this shouldn't happen only with older style coatings. I won't be using them again. Show details
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I.smith
I.smith
 

Good fitting spectacle frames

I received these ordered glasses with accurate prescription today and tried them on ,bingo perfect another happy and contented customer .Thank You again I would recommend you to all . Show details
Jacob
JacobSydney, NSW28 posts
  Verified

Terrible service!

I placed an order for single vision glasses that are not out of the ordinary.
I followed up the order 2 weeks after placing it, and was an excuse of imperfections in the glasses, and was advised to wait another week.
I followed up after a week and a half, and was advised by Villi, that these are merely indicative timelines.
4,5 weeks after placing an order for a single vision pair of reading glasses I have still not received my glasses.
Fortunately the transaction was through PayPal, and I have now been refunded in full. Show details
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Annoyed
AnnoyedGreater Melbourne (Inner), VIC2 posts
 

Zero Stars

Absolutely should have read more reviews before purchasing from this [Content Removed] of an operation. I ordered 1 pair of glasses in November 2022 and was assured that I’d have them within 10-14 days. It’s now been over 7 weeks and nothing.

When I contacted them after 21 days, I was given a poor excuse of “quality control issues” (of which I wasn’t informed about) and public holidays (which weren’t until AFTER my order should have arrived).

My guess is they just didn’t make them, because here we are, another 4 weeks later, and still nothing.

Poor customer service. Poor communication.

My next email will be to the ombudsman. Show details

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anna
anna
 

Reallt happy with the service

I had 2 pairs of my favourite glasses re-glazed and they were perfect...
The customer service was great, when I rang to make an inquiry. Show details
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Mack
MackMetropolitan Adelaide, SA15 posts
 

Please don't bother, stay away

Wanted to get a quote to reglaze my glasses. They promised price beat. Nothing happened. Shocking communication skills. Useless and a waste of time. please stay away.

Never wanted to price beat, its a hoax.

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Beccad1991
Beccad1991Greater Melbourne (Inner), VIC5 posts
 

Scam - avoid!!

Ordered glasses two months ago - started to get suspicious after 2 weeks & no contact. I have emailed Vili every week since then & he’s come up with the same excuse - glasses weren’t correct & had to be remade - be patient etc etc…! I have asked for a refund which I’m sure won’t be provided or glasses to be posted (also pretty sure this won’t happen either). My advice avoid, avoid, avoid!! Show details
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adamorme774
adamorme774
  Fair Incentive

Awful customer service from a company

So it began when I ordered 2 pairs of glasses on the Black Friday sale, they looked decent and the price for both was within budget (55 each) so I pay for them and wait. I didn’t receive any updates for about 2 weeks until I received an email claiming they had to thin my lenses and I would need to pay another $100 per pair. I told them I would not be paying as they did not tell at checkout that lenses may need to be thinned. They said ok we’ll do them as is on the 10th of December and I have still yet to receive them or a tracking number. Their phone number is a disconnected Chinese support number and the email address and live chat seem to be unmanned yet again
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Jake D.
Jake D.3 posts
  Fair Incentive

Great value Reglazing

I'm a big fan of reducing waste, and I've got a few pairs of glasses I really love. Optically were by far the best value option for replacing the lenses with a new prescription and I've just had one pair turned into sunglasses too! The lenses are good quality, the process is easy and turnaround time is quick. Great customer service staff kept me informed throughout the process and were always quick to answer any enquiries. Can't speak for the frames they sell myself, but the reglaze service is great. Show details
Sandeep Singh J.
Sandeep Singh J.Greater Melbourne (Inner), VIC
 

Terrible customer service

Glasses never arrived. Been ordered for a month now. No reply Show details
Dee
Dee2 posts
  Fair Incentive

Just what I needed

I am now using the tinted glasses for driving. When I first tried them on at home I was concerned about the darkness of the tint as I wanted a half strength tint.
That was indoors, but once I was driving they were just what I needed thank you.
I would like to make a special mention of the excellent and v helpful customer service I received.
Definitely will tell my contacts all about you. Show details
Happy Customer
Happy CustomerSydney, NSW3 posts
  Verified

Great service

Great service, lots of help available and great advice in store. Show details
Product Quality
Shipping
Rose Farrugia
Rose FarrugiaSt. Albans2 posts
 

Amazing! Reglazed my glasses

The service is wonderful! I was able to understand how to purchase my glasses reglaze with quick responses by email and mobile number. I'll definitely be using their service again. Show details
Jeff
JeffGreater Melbourne (Metropolitan), VIC
 

WORLD CLASS SERVICE

Optically is an unbelievable service that relates to this current world's needs. Well done team.
Very satisfied!!! Show details
Tim W.
Tim W.Holt 2615, ACT
  Fair Incentive

Excellent customer service quick to respond

Very happy with the customer service my glasses look great Show details
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Peter
PeterSydney7 posts
  Fair Incentive Verified

Excellent Quality Spectacles at Cheapest Prices

I have used Optically twice now. Reglazing existing multi focal lenses and for new reading glasses. I couldn't be happier. Supriya is easy to communicate with. She has excellent knowledge of the frames in stock and is extremely helpful. Turn around times are fast and reliable. Prices are extremely competitive and Health Fund rebates are available. You'd be mad to go anywhere else for your new spectacles. Show details
Gus G.
Gus G.Sydney, NSW3 posts
  Verified

Quick budget priced glasses that are good quality

Cheap and quick delivery for good quality glasses. Great value Show details
Pete N
Pete N2 posts
  Fair Incentive Verified

Great company to deal with

Great product! My new lenses are excellent and they arrived quickly in the mail. Thanks so much.
Muhammad Faisal
Muhammad Faisal
  Fair Incentive Verified

CS at its best

Perfectly fine nice customer service best practice to handle complaints Show details
Product Quality
Shipping
Rebecca N.
Rebecca N.6 posts
 
sapphail
sapphailGreater Melbourne (Inner), VIC
  Fair Incentive

Good service

Generally good service, and much cheaper than getting a whole new pair of glasses. The site is easy to navigate and displays costs upfront, which is great.

I was generally very happy with what I received, though I do wish they had changed the nosepads out. It would also be good if lens thinness limits based on prescription strength were listed as well, since there is no indication of this that I could see. Show details

Nat T
Nat T3 posts
 
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b0b5ya
b0b5yaSydney, NSW2 posts
  Verified
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Smedne
SmedneGreater Melbourne (Outer), VIC
 

DONT BUY

While the website makes it seem like the company are a legitimate merchant, I very much doubt it. I bought a new pair of glasses after losing mine on the train and after $275 and a month later I STILL don’t have my new pair, in fact they haven’t even shipped them yet! Definitely don’t buy from here if you need glasses quickly and there are better and cheaper places to get glasses. Avoid. Show details
Tyler H.
Tyler H.2 posts
 

3 weeks and still wasn’t dispatched

3 weeks and still wasn’t dispatched. Hopefully the refund doesn’t takes as long Show details
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Bob
Bob
 
ryna
rynaGreater Melbourne (Outer), VIC
  Fair Incentive

Good service

Very happy with the lenses quality. communication is also good. Show details
Product Quality
Shipping
Harold
Harold
 

Fine if there are no problems

I have ordered on a few occasions from Optically with no issues. My most recent order had an issue. I got in touch with Optically and was told to send them back to their address, send them the tracking number and they will look into it.

My nearest post office is a very long way from me, so to get a post bag and send it isn't just expensive in travel costs but also then I'm required to pay to send back goods that were faulty from the outset.

I haven't had issues in the past, but your returns process needs to be seriously looked at

Thanks Show details

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Iain Brighton
Iain Brighton
 

Very easy to deal with. Glasses received in 2 days

Very easy to find and high quality lenses. Very happy
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