Not value for money spent
Contact with Optima was prompt & thorough . Team friendly & polite. Did a great job with oven,bathrooms. As apartment freshly painted and new carpet laid, focus to clean was needed on other areas. Unfortunately we had to mop painted garage floor & entry tiled courtyard to apartment - areas that were discussed before job commenced, & agreed on.
Also we had to move the booked date & times twice to accommodate Optima which pushed our schedule back.
Not very happy with the BBQ cleaning. Rates were discounted but eventually the quality too. lesson learned. When I pointed out areas to be cleaned they did clean but argued that rates had been discounted, so expect a discounted job
The company came back to clean areas that were missed in the initial clean as promised. Optima provided a resolution to both the company and to the the client satisfaction.
The reviewer stated that an incentive was offered for this review
Rescheduled with late notice
Originally booked for 9am and didn't hear from them until 12pm.
Later they said they SMS'd at 9am to say they had an issue with their car. We never received their SMS but they showed screenshots they did.
I said in future they should call instead.
They were apologetic and offered to make it right which I appreciated, but by that time I had gone with someone else.
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Helped out with the issues promptly
There were some issues with the cleaning job which mark and Celine helped resolve quite promptly. This helped us out and was much appreciated.
Thank you and wish you the best.
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