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Optima Cleaners

Optima Cleaners

4.0 from 132 reviews · View Statistics
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Reviews

4.0
132 reviews
  • Rates and Fees
    1.4 (9)
  • Job Satisfaction
    1.4 (9)
  • Timeliness
    1.5 (8)
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  • Verified

Avoid them at all cost

published

I had a bond cleaning scheduled with garage and carpet cleaning. They only sent one cleaner who looked like a student and didnt end up doing the carpets and garage. They are super unprofessional. Their websites say 7 days customer service but they never pick up their phone. I also asked them to re-clean (cause so much stuff had been missed) but they were super lazy on responding and I ended up doing it myself.

Please, please stay away from them.

Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Brand Manager B.Optima Cleaners
Prabhav A.
Prabhav A.
Optima Cleaners
Brand Manager B.Optima Cleaners
Emm
EmmGreater Melbourne (Inner), VIC
  • Verified

Avoid this company! Whole thing feels likes a scam.

published

Cleaner arrived late. When the cleaner arrived they increased cost to clean couch to $290 even though I was quoted $200. Couch is soaking web and I feel ripped off.

Rates and Fees
1/5
Job Satisfaction
1/5
Ange P
Ange PPerth, WA
  • 2 reviews
  • 1 like
  • Verified

Do Not Go With This Company

published

Had my oven clean 4 months ago and [Name Removed] damaged the outside of my oven. Been on the phone to the company as well as [Name Removed], still not sorted or fixed. Photos in attached pic of damage done.

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Rates and Fees
1/5
Job Satisfaction
1/5
Gasparo73
Gasparo73Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 5 likes
  • Verified

Don’t do it!

published
Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Brand Manager B.Optima Cleaners
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Talei K.
Talei K.South East Queensland, QLD
  • Verified

Terrible

published

The company took my dads money over $600 and then never showed up
Two days later they send a girl they found on gumtree asked her to take some photos of the house and then she left
There was no cleaning
Nothing
Then they say they have finished - won’t return calls or come back they are thieves and dishonest NEVER USE THEM

Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Brand Manager B.Optima Cleaners
  • Verified

Never again! Unprofessional and unresponsive to fix issues once they got payment

published
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Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Brand Manager B.Optima Cleaners
Optima Cleaners
Brand Manager B.Optima Cleaners
Lisa E.
Lisa E.South East Queensland, QLD
  • Verified

Great job

published

Cleaners on the day were very friendly and professional. Got out marks I have had for years. Thorough cleaning job well done guys. Will be recommending them to friends and family.

Rates and Fees
5/5
Job Satisfaction
5/5
Jamal
Jamal Sydney, NSW
  • Verified

Worst job ever

published

This is a really really bad cleaners company . Accept my job and on the day the job needs to be done just canceled the job . Said the apartment is under average. Really unprofessional. Doesn’t even deserve 1 star .

Incentivised Review No
Optima Cleaners
Brand Manager B.Optima Cleaners
Jamal
Jamal

Yes I can , how come u can say it’s fake I will call u wth all necessary proof

Jamal
Jamal

I don’t have time to sit back and write fake feedback. I wrote because, the cleaners cancel the job at the last minute. I am really upset and it’s cost me the bond .

Geeta
GeetaSouth East Queensland, QLD

Most unsatisfactory, unprofessional company

published

The most unprofessional company. Two people came , With an attitude, were not happy with the work that was required and quoted on. Left with a wet carpet that had a nasty smell the next day. The lounge suite piece of 3-2-1 were left with water marks and on bringing this to the companies attention, nothing has been done.
Never let them in your property. They left mine in a worse condition.

Incentivised Review No
Optima Cleaners
Brand Manager B.Optima Cleaners
Carpet Cleaning Services

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Natalie R.
Natalie R.Perth, WA

Oven Cooktop and range hood clean

published
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Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Brand Manager B.Optima Cleaners
Sarah T.
Sarah T.Greater Melbourne (Metropolitan), VIC
  • Verified

Absolutely Horrendous Cleaning and No Respect

published
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Rates and Fees
1/5
Job Satisfaction
1/5
Incentivised Review No
Optima Cleaners
Brand Manager B.Optima Cleaners
Janet
JanetSouth East Queensland, QLD

Mattress Clean

published

Don't go with these people I wouldn't recommend them to anyone.
Can't even ring you to see if they can put the appointment forward they only texted and my answer was no.
Then they can't even turn up on time or call to say that they would be late. I had to ring them. They were rude when talking with them.
Stay away. I didn't want to give them any rating but I had to.

Incentivised Review No
Optima Cleaners
Brand Manager B.Optima Cleaners
Janet
Janet

Yes that would be your response to try and cover yourselves. Just an excuse.

Optima Cleaners
Brand Manager B.Optima Cleaners

Can you tell us when was the job done?

Carpet Cleaning Services

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Hannah
HannahSydney, NSW

CLEANERS DID NOT SHOW UP

published

Cleaners did not show up despite communications the day before to confirm time. Unable to contact optima by call/email/text despite multiple attempts. Had to find another end of lease cleaner.

Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
Disappointed consumer
Disappointed consumer
  • 2 reviews
  • 2 likes

Terrible

published
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Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
Ian
IanSydney, NSW

Incompetent from the start

published

Wrong details taken down, promised 8 am but by 9.30 no one arrived or had the courtesy to let me know what was happening. I called to see what was happening!!!!. The Contractor did call at 11 am but no apology and frankly he could not have cared less.
I DO NOT RECOMEND THEM . Totally Incompetent.

Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
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