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Avoid them at all cost
I had a bond cleaning scheduled with garage and carpet cleaning. They only sent one cleaner who looked like a student and didnt end up doing the carpets and garage. They are super unprofessional. Their websites say 7 days customer service but they never pick up their phone. I also asked them to re-clean (cause so much stuff had been missed) but they were super lazy on responding and I ended up doing it myself.
Please, please stay away from them.
Avoid this company! Whole thing feels likes a scam.
Cleaner arrived late. When the cleaner arrived they increased cost to clean couch to $290 even though I was quoted $200. Couch is soaking web and I feel ripped off.
Do Not Go With This Company
Had my oven clean 4 months ago and [Name Removed] damaged the outside of my oven. Been on the phone to the company as well as [Name Removed], still not sorted or fixed. Photos in attached pic of damage done.
Don’t do it!
My housemates and I paid several hundred dollars for a so-called end of lease clean at our rental property.
The cleaners sent by Optima Cleaners did an absolutely appalling job.
The property as they left it was entirely unsuitable to be presented to the leasing agent. There were whole areas they hadn’t even touched.
Walls covered in dust with easily removed marks/stains left in place. Mould left untouched. We had to walk around the house and point out all the stuff they’d missed.
Every room had multiple problems
When asked to rectify the s...ituation they refused, saying they would only return if the leasing agent was dissatisfied. When it was suggested they stay longer and clean rather than go through the hassle of returning at a later date they refused. Their original quote was for an “all day” clean but they were at the house for only a couple of hours. Not by any stretch of the imagination can it be said that an end of lease clean service was provided. I would have thought that as we were the ones paying for the service, we’re the ones allowed the right to decide if the job had been completed to a satisfactory standard. Evidently not.
The company took my dads money over $600 and then never showed up
Two days later they send a girl they found on gumtree asked her to take some photos of the house and then she left
There was no cleaning
Then they say they have finished - won’t return calls or come back they are thieves and dishonest NEVER USE THEM
Never again! Unprofessional and unresponsive to fix issues once they got payment
Booked for an end of lease clean and professional carpet cleaning and pest spray for a 2 bedroom unit.
The end of lease clean was unfinished with multiple areas left dirty, such as light fittings, oven, stove top, Veranda doors, mirrors, and vents.
The carpets look exactly like before even though the team came back later the same day to redo it. They were finished in about 30 min the second time, so assuming nothing has been done at all as that’s very short for a 70sqm unit with carpets throughout. The cleaners just complained they wanted to...go home as it was late and they have a long drive and another job the next morning. I even spoke to customer agent [Name Removed] on the phone the Night the cleaners we’re about to leave and they basically refused to do any more work (apparently because they only brought the carpet cleaning equipment) until I email the agent’s Exit report. I did just that the next day and no communication since from their side when they will attend to fix the issue. It’s been over 24 hrs now since sending the report. I followed up multiple times via phone and email and have received no response or estimate when they will send someone again. They say In the booking confirmation they will dispatch another team within 24-48 hours and today on the phone I was told it can be longer as I requested different cleaners. Well obviously the ones who attended twice are not capable of doing the job!
Cleaners on the day were very friendly and professional. Got out marks I have had for years. Thorough cleaning job well done guys. Will be recommending them to friends and family.
Worst job ever
This is a really really bad cleaners company . Accept my job and on the day the job needs to be done just canceled the job . Said the apartment is under average. Really unprofessional. Doesn’t even deserve 1 star .
Most unsatisfactory, unprofessional company
The most unprofessional company. Two people came , With an attitude, were not happy with the work that was required and quoted on. Left with a wet carpet that had a nasty smell the next day. The lounge suite piece of 3-2-1 were left with water marks and on bringing this to the companies attention, nothing has been done.
Never let them in your property. They left mine in a worse condition.
Oven Cooktop and range hood clean
I booked my oven Cooktop and rangehood to be cleaned on 22nd may 2021 in perth for the cost of $215. I noticed Coles ultra products being used instead of quality products. The young man after 40mins said he was finished cleaning. I pointed out dirt grease marks on oven and glass and rangehood and asked can these not be removed. He replied yes I will clean now. He left 1hr after arriving with grease and marks still in place. My husband removed them after the young man left using a little bit of elbow grease. I let company know I was dissatisfied...with the clean and they offered a $30 voucher to be used on a future cleaning service through them. I replied no thank you. I thought I would treat myself as I work full time to have my oven cleaned professionally but the end result is a waste of $215. I would never recommend this company and am sorry I didn't look deeper into reviews as based on other peoples reviews I could have avoided myself the disappointment and waste of money. Natalie ritchie perth wa
Absolutely Horrendous Cleaning and No Respect
After inspection of the property cleaning and steam cleaning, we called the company, sent photos and issued the property managers email advising the cleaning was unsatisfactory and the carpets also needed to be cleaned again as they either weren't done or the machine was extremely poor and they definitely weren't vacuumed before as you can see by the photos. Once we sent photos, they were responsive and came back but they were there for 5 minutes, wiped a few skirtings and window sill's I had taken photos of as examples of the poor cleaning (to...ok a photo of a skirting and said none of them have been wiped, they found where the photo was taken, wiped it and didnt touch the rest of the property skirting!) didn't touch the oven again or the carpets and left. Cupboards were even left as when they arrive, untouched! - we haven't heard from the company since. My partner and I had to stay at our home for 5 hours cleaning and we had to add a condition into the tenants lease about final cleans and no steam cleaning of carpets as it was so poor. I would NEVER recommend this company to anyone. When the cleaners came back, the lady also screamed and yelled at my husband when he said you can't go, the tenants move in tomorrow and the place is still filthy - she walked out and never came back.
Don't go with these people I wouldn't recommend them to anyone.
Can't even ring you to see if they can put the appointment forward they only texted and my answer was no.
Then they can't even turn up on time or call to say that they would be late. I had to ring them. They were rude when talking with them.
Stay away. I didn't want to give them any rating but I had to.
CLEANERS DID NOT SHOW UP
Cleaners did not show up despite communications the day before to confirm time. Unable to contact optima by call/email/text despite multiple attempts. Had to find another end of lease cleaner.
Steer clear of Optima. They are a [Content Removed] incompetent business who hire [Content Removed] here in Australia who grudgingly clean your property. On giving instructions and getting a "yes, yes' response - the instructions are ignored. Optima were given an entirely empty residence to clean which was based around a strong vacuum followed by mopping and wiping down surfaces and within cupboards. On inspecting their work I caught one cleaner literally mopping over dirty smearing it around. On complaining the cleaner who could not unders...tand sought help from her colleague who said 'yes, yes' although no real change occurred. In place of vacuuming, a poor sweep was done leaving dog hair and debris. Only two cleaners turned up meaning they were exhausted and overwhelmed. Note: a separate service was called to clean all glass/windows meaning Optima did not have to do that. Even with that, they were incapable. As tenants were about to move into the residence, I was forced to clean kitchen benchtops which were forgotten: they were covered with black grit and dust and were obviously missed. Using a cleaning spray and sponge I cleaned them which took less than 8 minutes and came up good. The cleaners were asked to come back to vacuum and remove the remaining dog hair and debris. After a second go - still plenty of mess remained. The customer service is all via a call centre in the Philippines who call again and again asking the same questions and still, the issue is not resolved. I was charged an extra $100 to sweep an extra balcony which was also done poorly. I have asked for a partial refund (the extra $100 I was charged extra) as I am in shock I was charged extra for such a terrible job. Photos enclosed are after 2 tries cleaning and after pointing out the issue. I asked for clarification on what was done for the second visit by the cleaners where it appears a sweep and not a vacuum was done - just as there was plenty of dog hair, among other debris present. Use a local service: these guys appear to rip off migrant workers who a sub contracted to carry out the work. They are not cleaners but unfortunately taking the work they can get. I have empathy for the issue although I paid for a professional services which was not provided. Steer clear - use a local service who are based in Australia and take responsibility and care for their work.
Incompetent from the start
Wrong details taken down, promised 8 am but by 9.30 no one arrived or had the courtesy to let me know what was happening. I called to see what was happening!!!!. The Contractor did call at 11 am but no apology and frankly he could not have cared less.
I DO NOT RECOMEND THEM . Totally Incompetent.
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