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Optima Cleaners

Optima Cleaners

4.0 from 134 reviews · View Statistics
See the Best Carpet Cleaning Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

4.0
134 reviews
  • Rates and Fees
    1.5 (10)
  • Job Satisfaction
    1.4 (9)
  • Timeliness
    2.0 (9)
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Reviewer Photos & Videos

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Sarel G.
Sarel G.
  • 3 reviews
  • Verified

I would strongly advise anyone not to use this cleaning company!

published
Rates and Fees
1/5
Job Satisfaction
1/5
Ganesh
GaneshSydney, NSW
  • Verified

Horrible experience !!! Please be aware of their service.

published
Incentivised Review No
  • Verified

AVOID!!!… Melbourne/ Mornington

published

Horrendous!.. Booked 4wks in advance. They emailed us a reminder the day before, then didn’t show up!.. No call, No apology.. nothing but excuses from [Name Removed] and other staff..

Rates and Fees
1/5
Job Satisfaction
1/5
Martin
MartinGreater Melbourne (Metropolitan), VIC
  • Verified

Horrible cleaning and very poor customer service + price increase

published
Rates and Fees
1/5
Job Satisfaction
1/5
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Ange P
Ange PPerth, WA
  • 2 reviews
  • 2 likes
  • Verified

Do Not Go With This Company

published

Had my oven clean 4 months ago and [Name Removed] damaged the outside of my oven. Been on the phone to the company as well as [Name Removed], still not sorted or fixed. Photos in attached pic of damage done.

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Rates and Fees
1/5
Job Satisfaction
1/5
Gasparo73
Gasparo73Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 6 likes
  • Verified

Don’t do it!

published
Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Mark W.Optima Cleaners
Talei K.
Talei K.South East Queensland, QLD
  • Verified

Terrible

published

The company [Word Removed] my dads money over $600 and then never showed up
Two days later they send a girl they found on gumtree asked her to take some photos of the house and then she left
There was no cleaning
Nothing
Then they say they have finished - won’t return calls or come back they are thieves and dishonest NEVER USE THEM

Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Mark W.Optima Cleaners
West End
West EndSouth East Queensland, QLD
  • 2 reviews
  • Verified

Not value for money spent

published

Contact with Optima was prompt & thorough . Team friendly & polite. Did a great job with oven,bathrooms. As apartment freshly painted and new carpet laid, focus to clean was needed on other areas. Unfortunately we had to mop painted garage floor & entry tiled courtyard to apartment - areas that were discussed before job commenced, & agreed on.
Also we had to move the booked date & times twice to accommodate Optima which pushed our schedule back.

Rates and Fees
2/5
Timeliness
4/5
Incentivised Review No
Lisa E.
Lisa E.South East Queensland, QLD
  • Verified

Great job

published

Cleaners on the day were very friendly and professional. Got out marks I have had for years. Thorough cleaning job well done guys. Will be recommending them to friends and family.

Rates and Fees
5/5
Job Satisfaction
5/5
Carpet Cleaning Services

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Jamal
Jamal Sydney, NSW
  • Verified

Worst job ever

published

This is a really really bad cleaners company . Accept my job and on the day the job needs to be done just canceled the job . Said the apartment is under average. Really unprofessional. Doesn’t even deserve 1 star .

Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
Jamal
Jamal

Yes I can , how come u can say it’s fake I will call u wth all necessary proof

Jamal
Jamal

I don’t have time to sit back and write fake feedback. I wrote because, the cleaners cancel the job at the last minute. I am really upset and it’s cost me the bond .

Geeta
GeetaSouth East Queensland, QLD

Most unsatisfactory, unprofessional company

published

The most unprofessional company. Two people came , With an attitude, were not happy with the work that was required and quoted on. Left with a wet carpet that had a nasty smell the next day. The lounge suite piece of 3-2-1 were left with water marks and on bringing this to the companies attention, nothing has been done.
Never let them in your property. They left mine in a worse condition.

Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
Natalie R.
Natalie R.Perth, WA

Oven Cooktop and range hood clean

published
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Rates and Fees
1/5
Job Satisfaction
1/5
Optima Cleaners
Mark W.Optima Cleaners
Carpet Cleaning Services

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Sarah T.
Sarah T.Greater Melbourne (Metropolitan), VIC
  • Verified

Absolutely Horrendous Cleaning and No Respect

published
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Rates and Fees
1/5
Job Satisfaction
1/5
Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
Janet
JanetSouth East Queensland, QLD

Mattress Clean

published

Don't go with these people I wouldn't recommend them to anyone.
Can't even ring you to see if they can put the appointment forward they only texted and my answer was no.
Then they can't even turn up on time or call to say that they would be late. I had to ring them. They were rude when talking with them.
Stay away. I didn't want to give them any rating but I had to.

Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
Janet
Janet

Yes that would be your response to try and cover yourselves. Just an excuse.

Optima Cleaners
Mark W.Optima Cleaners

Can you tell us when was the job done?

Hannah
HannahSydney, NSW

CLEANERS DID NOT SHOW UP

published

Cleaners did not show up despite communications the day before to confirm time. Unable to contact optima by call/email/text despite multiple attempts. Had to find another end of lease cleaner.

Incentivised Review No
Optima Cleaners
Mark W.Optima Cleaners
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