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Horrible experience !!! Please be aware of their service.
The initial negotiation was $345 including carpet cleaning for BOND cleaning job(see attached). Just a day before they confirmed the cleaners are not available so they need to postpone it. On the other day they arrived without carpet cleaning equipment and said that they could clean the carpet for additional $150. I told the boys who showed up that I will contact the office as I did not want to pay more than what was initially agreed to. I contacted the office and they said they will find someone but my wait was worthless. I kept trying to reac...h out to them all the time but it was all ignored. As you know how important the BOND cleaning is. We have to get it done on time to handover the keys to the agent. I was running out of time and at the last minute I had to hire other cleaners through hipages to get the job done. I highly recommend not to hire such business as they ruin your time and value less your importance.
AVOID!!!… Melbourne/ Mornington
Horrendous!.. Booked 4wks in advance. They emailed us a reminder the day before, then didn’t show up!.. No call, No apology.. nothing but excuses from [Name Removed] and other staff..
Horrible cleaning and very poor customer service + price increase
Initial negotiation was $400 for bond clean. I confirmed the next day that carpet cleaning was included. On the day they arrived without carpet cleaning equipment and said that they could clean for an increase. Initially quoted $150 added which then went up to $180. Discussions on the day were done in another language and their response was very rude. On challenge they said that during the phone call the representative heard "cupboards" not "carpets". Cleaning was very poor standard - cobwebs, doors and walls not cleaned properly. The left the ...front door open and unlocked. They overfilled the bin and rubbish flew around the yard. I phoned to complain and they refused to come back to even look at it - "we will only come back if the bond report requires it." Their website on good service and quality cleaning is substantially incorrect.
Cleaners were on time, friendly,
Everything went perfect
Very happy with Carpet steam clean
And the price, definitely will recommend optima cleaners
Will use the service again
Very happy with the service
Thanks optima cleaners…
I was able to have my couch cleaned within 2 days of enquiring, at a time suitable to me and they did a great job. Very happy with the service
Avoid this company! Whole thing feels likes a scam.
Cleaner arrived late. When the cleaner arrived they increased cost to clean couch to $290 even though I was quoted $200. Couch is soaking web and I feel ripped off.
Excellent work very happy..
Very happy with the cleaning. Staff were very helpful and went out of their way to ensure all aspects of the house were sparkliing. We will definitely recommend to friends.
Excellent service, property were left spotless, got full bond back no reclean required,
On time , quality service , higly recommend optima cleaners ,and will use them again
Thanks optima cleaners for great service…!!
100% Bond Back. Excellent Service!
Very pleased with the cleaning service received on 3 bedroom rental. Rental agent didn’t request a call back and 100% bond back. Fully recommend Optima Cleaners for fast friendly service.
Do Not Go With This Company
Had my oven clean 4 months ago and [Name Removed] damaged the outside of my oven. Been on the phone to the company as well as [Name Removed], still not sorted or fixed. Photos in attached pic of damage done.
Don’t do it!
My housemates and I paid several hundred dollars for a so-called end of lease clean at our rental property.
The cleaners sent by Optima Cleaners did an absolutely appalling job.
The property as they left it was entirely unsuitable to be presented to the leasing agent. There were whole areas they hadn’t even touched.
Walls covered in dust with easily removed marks/stains left in place. Mould left untouched. We had to walk around the house and point out all the stuff they’d missed.
Every room had multiple problems
When asked to rectify the s...ituation they refused, saying they would only return if the leasing agent was dissatisfied. When it was suggested they stay longer and clean rather than go through the hassle of returning at a later date they refused. Their original quote was for an “all day” clean but they were at the house for only a couple of hours. Not by any stretch of the imagination can it be said that an end of lease clean service was provided. I would have thought that as we were the ones paying for the service, we’re the ones allowed the right to decide if the job had been completed to a satisfactory standard. Evidently not.
The company [Word Removed] my dads money over $600 and then never showed up
Two days later they send a girl they found on gumtree asked her to take some photos of the house and then she left
There was no cleaning
Then they say they have finished - won’t return calls or come back they are thieves and dishonest NEVER USE THEM
Jazz and Manni were on scheduled time, worked fast with no break and did an amazing job. Both were friendly and courteous at all times. I would highly recommend this company in Brisbane.
Jazz and Mani were Really thorough and knowledgeable. Quick. Efficient. Communicative. Would definitely use them again. Thank you. This is reputable company. We only booked yesterday and they came today.
Cleaners on the day were very friendly and professional. Got out marks I have had for years. Thorough cleaning job well done guys. Will be recommending them to friends and family.
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