Optimum 9200A Questions & Answers

Hey Angelica, definitely that works. We recommend to blend on the highest speed and use the tamper tool to ensure everything will be blended efficiently :) Also you can use the pulse button in the start. It is however important to not blend more than a minute as otherwise the content will get warm ;)

Here are some videos on how to make ice cream: https://youtu.be/e0zThzTx-oY, https://youtu.be/fNiPr045Nq8, https://youtu.be/lzAQQ-gKDKE

Hello Dan,

Our warranty is covered by an online Warranty and Technical Support team who resolve over 97% of warranty claims. In the unlikely scenario the product needs to be inspected, we have service centers and cover parts, labour and postage to the customer. Major faults involve a replacement, minor faults are repaired. The main repair center in Europe is in the Netherlands and another one is being opened in Germany until the end of the year :)

Standard warranty depends on the appliance and is listed on the relevant product pages. We also offer an optional lifetime warranty :)

The company is currently offering customers a trial period, with the option to return the product within 30 days from the date of receipt of the order for a full refund. This allows you to try the product in your own kitchen before deciding whether to keep it. :)

Our main warehouse is based in the Netherlands and delivery usually takes about 3-4 business days, even faster in some countries such as the Netherlands for example (1-2 business days)

We also offer a 30-day money-back guarantee, so you have time to try out the blender at home and in case you are not satisfied you can return it to us within 30 days no questions asked :)

Hope that helps Dan, in case you have any additional questions just call us, send us an email or a message on Whatsapp +61 3 8609 2210 :)

Have a great day!

regards
Andrea

Hello Karel, Sebastien here from the Froothie Support Team.

I am sorry to hear of the issue you are encountering with your appliance and the frustration this is causing you. It seems that most likely there seems to be an issue with the blade bearing. To investigate this further I require some more details.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, could you please kindly contact the General Manager directly at francois@froothie.com.au and he will work with our technical team to have the problem resolved to your satisfaction ASAP.

Warm regards
Sebastien

Hello Karel, thank you for your response. Normally a blade removal tool is not directly included with a new blade assembly as it can normally be replaced quite easily without it :) However in your case it seems there might have been also an issue with the base of the jug or base plate since you have explained that you were not able to replace the blades even with the tool.

I just took a look at the ticket and I can see that Francois has already arranged a new jug :) You should receive it shortly!

Let me know in case you have any additional questions :)

Hello Pat, this is very strange. Making nut butter is very easy :)

I can definitely help you out with that!

Here's a few great videos:

Kisane from Froothie TV!

https://www.youtube.com/watch?v=ZyWFyaLeo9k

Candy from our office in Melbourne :)

https://www.youtube.com/watch?v=eio8gQWZS4Y

Sunny Side Up, our partner from Romania!

https://www.youtube.com/watch?v=Qeq_w5QsWXA

Here are a few points we've compiled that are important to achieving the best results:

1. Roasted nuts release their oil content more readily than raw nuts, this makes the process of forming a butter quicker and simpler. The less time the nuts take to blend, the less heat is generated which is good for both the nuts and the blender! Note: the roasted nuts need to be completely cool before you attempt to blend them. This isn't to say you can't make nut butter from raw nuts but we suggest you get used to the process with roasted nuts first and then make the transition once you're comfortable!

2. High Speed - Make sure to use the highest speed on the blender when making any thick recipe, especially nut butter. Using high speed gets the job done faster, generating less heat and reducing strain on the motor.

3. Use the Tamper tool - The tamper tool needs to be used to constantly press the ingredients down from the sides of the jug, making sure it's being processed by the blades. Air pockets will naturally form if nothing is done to stop them so we recommend constantly tamping around the edge of the jug until the process is completed. Note: Make sure not to rest the tamper in the center of the jug (directly above the blades) while blending, this will effectively close the center of the vortex and block air from circulating.

4. Make sure the nuts are dry - If you soak or activate nuts for nut butter, please ensure that they're totally dry before attempting to blend. Using a dehydrator will achieve the fasted/best results though make sure the nuts are totally cooled before blending.

5. Quantity - As a rule of thumb you should always at least cover the blades by 1-2cm. We recommend a maximum 3 to 4 cups of nuts to make sure you're not overloading the blender. This figure can vary depending on the natural oil content of the nuts. The higher the oil content, the larger the quantity that can be blended at once. On the contrary, if you're using nuts with a lower oil content, a lower quantity may be applicable.

6. Adding liquid - Avoid adding water into mixture, it will likely make the mixture clumpy and prevent it from properly forming butter. If you're adding any flavorings or powders, please add them once the butter has already formed. If the mixture is too dry, you can add small amounts of oil, we prefer an oil with a neutral flavour. This shouldn't effect blending, just flavour.

If you find the process taking far too long or notice any smoking or steaming coming from any part of the blender please stop the process and contact customer service to make sure your blender is functioning correctly.

I look forward to hearing about how you go :)

If you get stuck on any specific recipe just let me know and we can give you some more tips!

Hey Theresa, Alex from Froothie Team here.
At the moment the available jug for the Optimum 9200 Blender is the 2L one. But you can do smaller quantities in the 2L jug set as long as you have covered the blades.
In case there is anything else I can assist you with just let me know :)
Best
Alex

Hey Theresa, our New Zeeland website is https://www.froothie.co.nz/ and all the details can be found there.
Best
Alex

Hello Katharina, thanks to the six stainless steel blade assembly the frozen food is crushed at an incredible speed, leaving no time for them to melt! So after a few pulses, your ice-cream can be ready.
Here is a video: https://youtu.be/47103NNs63w

And more videos on our Youtube channel: https://www.youtube.com/user/FroothieTV

Hope this helps :)

If there's anything else I can help you with please let me know :)

Andrea

Hello Audrey, the Optimum 9200A is our newest model that has improved motor brushes and improved blades and jug design :)

Hey Cheryl, you can remove the blades from the jug on all our blenders except for the Evolve. However, the Evolve has an automatic cleaning function so you won't have to remove the blades at all for proper cleaning. Have a look here: https://youtu.be/4ql5cMs6zAM

Hope that helps :)

Hello Elitsa, thank you for your message and for placing an order with us. I can see your order in our system and you should have also received a message from our customer support team. There was a slight delay in the customs clearance of the incoming shipment however this has already been sorted as per our update message we emailed :) In case you have not received that please also check your spam folder as it might have ended up in there.
Your order is with our warehouse MIDL and they are preparing it for dispatch! As soon as the order has left the warehouse the tracking number will be emailed to you.

If you have any additional questions contact us anytime via Facebook, Instagram or Email at support@froothie.bg :)

Have a great day!
Andrea

Wuhuu can't wait for you to receive your blender :)

Also don't forget to join our new invite-only Healthy Eating Facebook group, exclusive for the Froothie community to come together, connect and share recipes, tips, and win prizes with regular competitions!

Check it out, it could literally change your life!: https://www.facebook.com/groups/177230346528016

Hey Arno, you can buy it on www.froothie.co.nz :) Our blenders come with a 30 day free trial, allowing you to use the item yourself and in the unlikely event that you are unhappy with the machine you could opt to send it back for a full refund. Here a comparison to the Nutri Ninja: https://www.froothie.com.au/optimum-8200-vs-nutri-ninja-comparison-review
The Optimum 9200A has about 80dB

Hope that helps :)

Hello Martha, the lifetime warranty is optional :) The standard warranty is 5 years and you can upgrade to a 10y or lifetime motor warranty (lifetime means as long as you have the appliance). More info here: https://froothiewarranty.com/

Hello there, our High Speed Vortex Blenders can definitely be used to mince meat and chop onions (with or without water), they produce a rough chop rather than a stylized chop. They can also be used to grind wheat, oats, rice and more into flour.
For more information on how you can use our blenders you can contact our 24/7 Support Team at https://athenasolutions.zendesk.com/hc/en-us/requests/new
Have a lovely day :-)
Kind Regards, Froothie Team.

Hello Camilla
Thanks for your interest in our appliances :)
For delivery to Denmark just check out froothie.dk
Our main warehouse is in the Netherlands and delivery to Denmark usually takes about 2-3 business days.
We also offer an unconditional 30-day money-back guarantee :)
Hope this helps
Alexandra

Hello PFC
I am not quite sure what you are referring to. Camilla has asked about our special black friday coupon codes it seems and those are only valid until Cyber Monday :)
Regarding which products are on sale that depends and changes regularly.
Alexandra

Hi Julia,
I can confirm that your Lifetime Warranty will be as well valid in NZ and any repair (if needed) will be carried out in our repair center in Avondale, Auckland

It's a local brand, the products are developed in Australia, we are based in Melbourne.
The manufacturing is done in our factory in China like all other brands in the industry.
Much like Vitamix, who proclaim their production is solely in the US, it is predominantly in China.

However, I would also like to add that we have all the certifications and perform quality control on all shipments.

Our manufacturing is 100% ethical and our brand is far from 100% Chinese. Aspects of manufacturing which is mainly assembly is in China however much of our parts and development are not.

However China has made leaps and bounds and has become a quality and reputable source of manufacturing. We ensure all our manufacturing is ethical and all products undergo a comprehensive quality review.
You can read more about the quality standards here:
http://www.optimumappliances.com/standarts#quality

All our appliances also meet the Australia, European and USA compliances' relevant :)

I apologize for the previous response, it was from a bot we're testing to help us streamline our customer service.
It definitely didn't work according to plan so I do sincerely apologize.

Let me know if there's anything else I can clarify or if you would prefer to jump on a call give us a buzz on 1300 309 900 :)

Hi Hoang!

Due to the high speed of the blades and the powerful motor, glass is an unsafe option for high speed blenders like Vitamix and Optimum. If a spoon, or other utensil, were to be accidentally dropped in or left in the container during processing, the glass container could shatter or explode and cause serious injury. Glass jugs are usually only available with weaker less-expensive blenders, and high speed blenders cannot be approved for sale in Australia with a glass jug.

All Optimum jugs are made of high-quality commercial-grade Eastman Tritan copolyester material (BPA Free), and are virtually unbreakable. All jugs are heat proof, approved for health and safety by the US Food & Drug Administration, CE, Underwriters Laboratory and the European Laboratory Commission.

The Optimum jugs are very durable and will not break, great example in this video with someone slamming the jug with a hammer numerous times:
http://www.youtube.com/watch?v=aX6Dl-Y8_ok
http://www.youtube.com/watch?v=p6GDQt4EZlQ

I hope that helps clear it up :)

If there's anything else I can help you with please let me know!

Hello Delores, both the Chassis and blades are stainless steel :-)

All blender parts are made of the highest quality parts, we break it all down on our website :-)

Hope this helps!