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Optimum 9200A

Optimum 9200A

MPN: 9200A
4.9 from 309 reviews · View Statistics

Blenders Buying Guide

From blending smoothies and soups to making protein balls and nut butters, a good blender is crucial for many kitchen tasks. Whether you’re seeking a smoothie blender to complement your active lifestyle, a standard benchtop blender or a high-performance blender to be your sous-chef, or, we’ll help you find the best blender on the market for you.

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Reviews

4.0

2 reviews
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  • Verified purchase

Best blender I have owned (& I've been through a heap!!)

published

I've had this machine for 6 months now and love it. I've burned out blenders galore (some with a similar price tag to Froothie) in record quick time but the Froothie just powers through everything. I use it for smoothies, soups, juices, dips, nut butters etc. So far anything I have thrown at it is easily blended. The only thing missing is being able to remove the blades, as the nut butter and thicker dips are a little harder to get out from under the blades. Other than that I am loving it, and using it most days.

Purchased in July 2019 at Froothie for A$255.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Safety
Value for Money
Product is used Weekly
Used for Cocktails, Dips & Condiments, Juices, Nut Butters, Smoothies and Soups
1 comment
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

The reviewer stated that an incentive was offered for this review

PFC

PFC

  • 2 reviews
  • 1 like
  • Verified purchase

Some manufacturing faults

published

Purchased in September 2019.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Safety
Value for Money
Product is used Weekly
1 comment
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances
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Questions & Answers

Angelica

Angelicaasked

Hello,
My son blends frozen fruit non stop and often without any liquid added. Will this blender work for this? Thank you

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hey Angelica, definitely that works. We recommend to blend on the highest speed and use the tamper tool to ensure everything will be blended efficiently :) Also you can use the pulse button in the start. It is however important to not blend more than a minute as otherwise the content will get warm ;)

Here are some videos on how to make ice cream: https://youtu.be/e0zThzTx-oY, https://youtu.be/fNiPr045Nq8, https://youtu.be/lzAQQ-gKDKE

Dan

Danasked

if i order from slovenia (eu), service is in germany? who is paying shipping costs in waranty time if there are needs for repairs?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Dan,

Our warranty is covered by an online Warranty and Technical Support team who resolve over 97% of warranty claims. In the unlikely scenario the product needs to be inspected, we have service centers and cover parts, labour and postage to the customer. Major faults involve a replacement, minor faults are repaired. The main repair center in Europe is in the Netherlands and another one is being opened in Germany until the end of the year :)

Standard warranty depends on the appliance and is listed on the relevant product pages. We also offer an optional lifetime warranty :)

The company is currently offering customers a trial period, with the option to return the product within 30 days from the date of receipt of the order for a full refund. This allows you to try the product in your own kitchen before deciding whether to keep it. :)

Our main warehouse is based in the Netherlands and delivery usually takes about 3-4 business days, even faster in some countries such as the Netherlands for example (1-2 business days)

We also offer a 30-day money-back guarantee, so you have time to try out the blender at home and in case you are not satisfied you can return it to us within 30 days no questions asked :)

Hope that helps Dan, in case you have any additional questions just call us, send us an email or a message on Whatsapp +61 3 8609 2210 :)

Have a great day!

regards
Andrea

Karel

Karelasked

Hi,

I've been using the 9200A for about a year now and have been getting some brown dust/soot on the bottom of my jug over the last week. It has also become very loud and the possibly dropped in blending efficacy. I've also sent in an enquiry into support but I've had no response for a couple of days now.

Is there someone I can speak to regarding to this issue?

3 answers
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Karel, Sebastien here from the Froothie Support Team.

I am sorry to hear of the issue you are encountering with your appliance and the frustration this is causing you. It seems that most likely there seems to be an issue with the blade bearing. To investigate this further I require some more details.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, could you please kindly contact the General Manager directly at francois@froothie.com.au and he will work with our technical team to have the problem resolved to your satisfaction ASAP.

Warm regards
Sebastien

Karel
Karel

Thank you Sebastian.

I have been in correspondence with Andrea from Customer Care (Athena) but due to a lack of responsiveness and solid any solution met, I have now escalated to contacting Francois for his input using the email you've provided.

Andrea advised a change in the blade assembly but did not provide a base plate removal tool or even instructions, neither were they contained in/with your product manual which has led to some back and forth just acquiring them.

Lastly, in attempting to remove the base plate using the tool provided as per the instructions from Andrea, I am getting nowhere. The base plate just turns continuously without ever loosening or coming out. I’ve tried both clockwise and counter-clockwise numerous times.

It is very frustrating as I have not been able to use my blender for over a week and I rely on it daily.

I will now wait for a response from either party.

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Karel, thank you for your response. Normally a blade removal tool is not directly included with a new blade assembly as it can normally be replaced quite easily without it :) However in your case it seems there might have been also an issue with the base of the jug or base plate since you have explained that you were not able to replace the blades even with the tool.

I just took a look at the ticket and I can see that Francois has already arranged a new jug :) You should receive it shortly!

Let me know in case you have any additional questions :)

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