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Optimum 9400

Optimum 9400 Questions & Answers

1st Generation, 2nd Generation
4.9 from 726 reviews

125 questions from our users

Juliana

Julianaasked

9400

I have an Optimum 9400 first gen about 3 years old. My don't seem to work properly. It is not blending well, and see some rust/black liquid in the drink. It is also making a lot of noise when blending. How do I fix this and how do I go about in fixing it?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Juliana, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and the frustration this is causing you.

We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.

So that we can personally assist you, could you please kindly contact the General Manager directly at francois@froothie.com.au and he will work with our technical team to have the problem resolved to your satisfaction ASAP.

Warm regards
Alex

Karl Dagg

Karl Daggasked

9400

Hi Froothie,
With your 9400 refurbished machines what warranty do they come with. I see jug, bearings and blades need replacing at differing intervals. Are these covered? What generation are the refurbished blenders on the market now?
email is kfdagg@hotmail.com
Thanks, Karl

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Karl, you can see a list of our refurbished units here: https://www.froothie.com.au/refurbished-optimum, however, I suggest calling the office directly to get an update on the stock: 1300 309 900
Refurbished units are covered under the same warranty terms and conditions as new units :)

Hope that helps!

kind regards
Andrea

Kim Rundblad

Kim Rundbladasked

9400

Hi there.
Where can I buy a new set of brush assembly for the motor...?
Kim

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Kim, you can open a ticket with our warranty support team here: https://athenasolutions.zendesk.com/hc/en-us/requests/new

regards
Andrea

Morgan d.

Morgan d.asked

9400

Hi there,

I have an Optimum 9400 first gen about 6 years old and am on my second jug and blade assembly. Had to replace the first a few years back as it was leaking underneath and producing a rusty fluid and now the second jug is doing the same. Is this able to be fixed and how would I go about this? Not wanting to pay $160 for a new jug every couple of years when it starts to rusts and leak. Thanks

2 answers
From Perth
From Perth

Hi Morgan, Froothie has a lifetime warranty on the Optimum 9400 gen 1 I bought about 8 years ago. My blade assembly leaked recently and was replaced with a new one free of charge if you can show that you have used your equipment in the manner intended by answering a few questions. Have you tried contacting your place of purchase and asked for a replacement?

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hey Morgan, please open a warranty ticket here https://athenasolutions.zendesk.com/hc/en-us/requests/new and our technical support team will assist :)

Lotte

Lotteasked

9400

Hi There, I have an optimum 9400, approximately 6 years old. It was working fine, until it wasn't. It just stopped from one minute to the next? - Not sure what to do and whether this can be fixed or repaired. I bought via this website, but live in NZ? Please advise. Thank you

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Lotte, have you checked the overload switch already?
If that didn't fix the problem you are facing with your blender please open a ticket with our warranty support team here: https://athenasolutions.zendesk.com/hc/en-us/requests/new and we will get back to you ASAP :)

Susan B.

Susan B.asked

9400

I previously posted re brown powder but after reading other posts perhaps it is from the blade bearings. My machine is an Optimum 9400 serial number is 14020839. and is probably 6 years old. I have not had any problems previous to this can someone advise what I need to do. I think it is first gen.

3 answers
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Susan, the issue with the blade assembly bearings was from the old stock, the old model. Could you please email me directly at francois@froothie.com.au or the technical support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new or even call me on 03 8609 2210. So sorry about your experience, I can 100% assure you this issue with the blade assembly was resolved a long time ago. Kindly awaiting your reply so I can resolve the matter ASAP!
Best
Francois

Susan B.
Susan B.

Hi all fixed- I had posted on two different sites over the weekend. Part ordered from you this morning. Sorry for being over concerned with my issue- happy to say it is the first problem in six years.

Susan

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hey Susan,
So glad all fixed. It was no trouble at all :)
Any issue you might encounter, do let us know and we will assist you at once, without any delays.
Best
Alexandra
Froothie Team

Susan B.

Susan B.asked

9400

brown powder came from the motor this morning what do I need to do

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Susan,
So sorry about your experience :(
Could you please email me directly at francois@froothie.com.au or the technical support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new or even call me on 03 8609 2210.
Kindly awaiting your reply so I can resolve the matter ASAP!
Best
Francois

Terry

Terryasked

9400

Hi. My second blade assembly for my 9400 first gen is leaking and rusting again.
Have these issues been fixed with the replacement jugs now? $90 to replace the full blade assembly because of a faulty seal and obviously not stainless steel components is a bit ridiculous again. Got that bad the last time the bearing seized. Just leaking rusty goo again now. Hopefully thats not going into my smoothy!

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Terry, the issue with the blade assembly bearings was from the old stock, the old model, and should be covered under warranty. Please email me directly at francois@froothie.com.au or call me on 03 8609 2210 and I will have the blade assembly replaced under warranty ASAP. So sorry about your experience, I can 100% assure you this issue with the blade assembly was resolved a long time ago. Kindly awaiting your reply so I can resolve the matter ASAP!
Best
Francois

Ishram

Ishramasked

9400

I have an Optimum 9400 at least 5 years old so I'm assuming geneation 1 as it has the controls on a front panel. My question relates to the new Jug for this and the compatibility for the jugs across generations . It is a 1500W model Serial Number: 13121415 SGS- 130927 - EA. Please clarify before I order and quote the cost of delivery to NZ. Many thanks

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Ishram, you will need the original 9400 jug set, which you can find here: https://www.froothie.co.nz/store/product-accessories/blender-accessories/jug-2l-9400 Your 9400 model is not compatible with the G2.6/9400A model jugs. The delivery fee is $19. Hope that helps :)

Noreen

Noreenasked

9400

Update. I have had very positive assistance from Froothie, they are paying for my unit to be sent for repair.
Hi,
I have the optimum 9400a, only purchased 5 months ago, it has stopped working properly.
It will only work in very short spurts when using the pulse.
I have tried the reset button many times, with power off and on.
I have sent an email via your website about this problem but yet to receive a response.
I use basically everyday, can you please assist.
Thanks been great support.

4 answers
Lance S.
Lance S.

Hi Noreen. Sorry to hear about the problems you're having with the 9400. I am not associated with Optimum and not sure why I'm getting these emails. However, being only 5 months old it will be under warranty so get in touch with Foothie. I'm sure they will sort you out.

Edward Ng
Edward Ng

Mine started to give off a burning smell after less than 2 years. Before that, the spinning was getting erratic. Unfortunately, I'm not in Australia and am not getting any support. Service support can take months before replying and then they email you every week to ask for all kinds of details. If you're still in Australia, just wait for their response.

Optimum Appliances
Mario N.Optimum Appliances

Hey Noreen, very surprised you did not get a reply as we usually respond to all inquiries within 24 hours. Can you call me directly on 03 8609 2210? My name is Francois, I am the general manager

You can also email me at francois@froothie.com.au or my colleague at andrea@froothie.de and we will attend to your faulty blender ASAP

I will also investigate why your email was missed. Did you check your spam folder?

Have a great Sunday evening!

Abby

Abbyasked

9400 1st Generation

Hi
We havent used our machine for a while but it looks like the blade has seized inside the jug. Can I just replace the blade or do I need to buy a whole new jug?
Abby

3 answers
Lance S.
Lance S.

Hi Abby,
You're quite right, the bearing seal has failed and allowed liquids into the bearing and so it has seized. This happened to me some time ago and Froothie sent me a new one free of charge. Either way you'll have to contact them for another. Just use the supplied plastic 'spanner' to unscrew the black plastic retainer under the jug. To ensure less chance of this happening again I never leave fluids in the jug, emptying it as soon as I've finished. If you are a little bit handy (and careful) you can remove the dome nut holding the blades together and sharpen them using a file or stone and transforms the blender into a 'beast' (well...it's a lot more efficient least). :)
Hope this is of some help
Lance

Abby
Abby

Hi lance. Thats really helpful, thank you very much! I dont have the spammer any more but will check in with froothie

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hey Abby, in case you have not already opened a ticket with our warranty support team you can do so here: https://athenasolutions.zendesk.com/hc/en-us/requests/new :) And we will be able to assist in having your blade assembly replaced :)

myhealingcommunity

myhealingcommunityasked

9400 1st Generation

Hello. I need to replace my Optimum 9400 "1st generation" "JUG" ONLY. The base is fine.
My Q. Does the G2 jug fit the G1?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hi @myhealingcommunity yes the G2.1 jug will fit for your 9400 :)

Dan F.

Dan F.asked

9400 2nd Generation

My Optimum G2.3 blender goes to the highest speed and stay there. Regardless what I do. The speed is so high it’s “bumping” on the surface. Is it possible to “reboot” the blender or what shall I do?

2 answers
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hi Dan,

I would recommend to raise a warranty claim for your Optimum G2.3 on the below link:
https://athenasolutions.zendesk.com/hc/en-us/requests/new
Our 24/7 Warranty and Support Team would then be in touch to have this situation rectified.

If you have any troubles at all raising the claim please do not hesitate to call our Melbourne office on 1300 309 900.

Have a brilliant day!

Dan F.
Dan F.

Hi,

Ok, thank you for your reply.
Best,
Dan

Maja Z.

Maja Z.asked

9400

Does Optimum 9400 jug fit to Vitamix?

2 answers
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hi Maja, we do not know whether the jug fits and we also do not recommend the Optimum jug to be used on another blender. Hope that helps

Monika B.
Monika B.

Yes the jugs fit a Vitamix, all the classic series, both the tall jug and the single serve jug fit just fine . Recently they have found a biochef vacuum jug can be used to turn the Vitamix into a vacuum blender ... seems a lot of high speed blender containers fit on a Vitamix..lol

Leif J.

Leif J.asked

9400 2nd Generation

How do you change motorbrushes?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hi Leif,
We recommend having your unit inspected/repaired by the Froothie Technical Team in order not to void the Warranty :)
Out of Warranty period?
That is okay, just contact us on 1300 309 900 and we will change the motor brushes or even attend to any other repair (if needed) at no cost to you. You will only be liable for the shipping costs to and from our repair center in Bayswater, Victoria :)

JoM

JoMasked

9400

Can I make butter from cow’s milk cream?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello JoM, you can definitely also make butter with the Optimum blender. Here is a video that shows how to: https://www.youtube.com/watch?time_continue=39&v=3ORC9otWGMk and https://www.thekitchn.com/how-to-make-blender-butter-228225

Hope that helps :)

Karolina G.

Karolina G.asked

9400 1st Generation

I ordered blades for my Optimum 9400 but received blade Optimum 1903. Is this suitable for my blender?

2 answers
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Karolina, can you please email us your order number to support@froothie.com.au and we will look into this for you ASAP :)

Karolina G.
Karolina G.

Thank you, will do now.

Rene n.

Rene n.asked

9400 1st Generation

Has anyone else had problems with this not switching on? Ours has stopped working after nearly 5 yes It's got nothing to do with the reset button. Customer support is being slow to respond

2 answers
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hey Renee, so sorry we've been slow to respond.
You can contact our technical team via this link https://www.froothieinternational.com/warranty.php and they will be able to assist you with solving any technical issues. You can of course also contact me directly at francois@froothie.com.au and I will see how I can help you get the matter resolved asap :-)

Bill
Bill

I am having the same problem with my 9400. Did you have any luck fixing it?

Glynis

Glynisasked

9400

Where can i get my optimun 9400 repaired in south east brisbane please?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Glynis, thank you for your message. Please contact our technical team via this link - http://www.froothieinternational.com/warranty.php and they will be able to assist you with solving any technical issues. You can of course also contact our customer service team via support@froothie.com.au. We hope this helps :)

Sally Waddington

Sally Waddingtonasked

9400

Hello.
The blender is leaking from the bottom. It seems the small black plastic gasket is not lining up with the ball bearings. ..?? the outside black plastic piece. ....

2 answers
Yee Tan
Yee Tan

For my case, the metal pieces in the jug are covered with brownish thick liquid material after I used the blender. As for my blender, it stops working after it started for 10 sec. Another think I forget to mentioned is that the screw is not stainless steel and one of them is rusting. I just wonder why Optimum is not using stainless steel screw.

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Sally and Yee Tan, thank you both for your message. We are sorry to hear of the issue you mentioned. Please contact our technical team directly using this link http://www.froothieinternational.com/warranty.php and they will personally assist you to resolve the issue promptly. We hope this helps :)

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