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Optimum HealthyFry

Optimum HealthyFry Questions & Answers

4.5 from 12 reviews · View Statistics

11 questions from our users

Marcia Jones

Marcia Jonesasked

Can I cook fries from real potatoes and not frozen?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hi Marcia,

Sure thing you can cook real potatoes with the Optimum HealthyFry. You can check out how here https://www.delish.com/cooking/recipe-ideas/a28414561/air-fryer-potatoes-recipe/
Hope this helps and if there is anything else I can assist you with just let me know
Best
Alex
Froothie Team

pinkbubble

pinkbubbleasked

Considering purchasing. Just wonder will a 1kg bag of frozen chips fit into the basket

2 answers
ChereeD
ChereeD

Yes chips will fit, you just need to give the chips a good shake so all the chips can get crispy while it cooks.

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Thanks, Cheree D! You're spot on!
It sure can Pinkbubble :) Just make sure to give them a little shake.

Pat

Patasked

I have had my Healthy for less than a year. Loved it but today, it won't come on. Won't light up. Have tested it on several outlets. It's dead. Is there,a reset button somewhere?

5 answers
Kim in Australia
Kim in Australia

Hi Pat ... sorry to hear that you've had an issue with the unit not turning on. Oddly enough only yesterday I contacted Froothie in Melbourne asking about the exact problem I'd encountered as well. The reply was that I could send it back for checking (they provide a voucher for postage which is handy) and it would be looked at. If the problem was one covered under warranty it would be repaired at no cost to me - otherwise there would be a charge of some $29 for me to pay. Since they have the unit on sale at present for about half the price I paid for it originally I ordered a new one just in case. The unit if it has to be sent away would be gone for a couple of weeks and as I use it almost every day I didn't fancy not having it for a fortnight +.. a bit of overkill perhaps but there have been times when I wished I had a second unit when cooking for larger numbers. There wasn't any mention of a re-set button when I spoke with the staffer in Melbourne and I think it would have been mentioned if it existed. If it's still under warranty I suggest that you contact the company. They seem very willing to help as and where they can and I think that they will replace anything that cannot be repaired. Hope this helps a bit.

Pat
Pat

Thanks so much for your prompt response! I will contact the company. And I'm already shopping for a new one too. My air fryer has become an essential. I'm in the US, by the way.

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Pat, thank you for your message. You can contact our technical team using the following link http://www.froothieinternational.com/warranty.php and they will be able to assist you. Please note however that the Optimum HealthyFry has not been released for sales in the US and is currently only available in Europe and Australia. Froothie is the exclusive distributors of the Optimum products. We hope this helps :)

Leslie M

Leslie Masked

With the optimum Airfryer can the basket be removed after you preheat to put your food in it without losing the heat from the machine?

2 answers
Kim in Australia
Kim in Australia

Hi Leslie - the short answer, from my experience with the air fryer, is YES. It only takes a moment or two to place the food to be cooked into the basket and once you've set the time and temperature it's all go. I've found that the pre-heat also works well if you want to subsequently warm up previously cooked food. I'm still on my L plates with this handy kitchen addition but overall, as I gain some experience with timings and temperatures, I'm extremely happy with it. Certainly it's way easier (and cooler during hot weather) to leave the oven and use the air fryer for bacon, chicken pieces, steak, chops and vegetables - and much easier to clean up afterwards. Hope this helps. Kim

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Leslie, thank you for your question and Kim, thank you for your thorough answer. We are happy to see that you enjoy your Optimum appliance :) If you have any further questions, please contact our customer service team at support@froothie.com.au at any time and they will gladly assist you directly. We hope this helps :)

margo

margoasked

What accessories can you get?

1 answer
Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Margo, thank you for your question. The Optimum HealthyFry comes with a baking pan and instruction manual. We hope this helps but you can contact us directly at support@froothie.com.au if you have any questions :)

Moyarra

Moyarraasked

I saw a YouTube video of this machine and the lady preheated the unit before adding food. Is this necessary?

4 answers
Beverley
Beverley

The instructions say to preheat the Unit for 3 minutes. I always do that.

Moyarra
Moyarra

Thanks for taking the time to reply Beverly, it's helpful and very considerate of you.

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hi Moyarra, better late than never :-)

Firstly please accept my apologies for the delayed response. It seems this question was missed somehow.

As Beverley correctly pointed out, the instructions inform the user to preheat the Air Fryer before placing any ingredient in it. It doesn't take too long but it ensures the best results :-)

Thank you immensely, Beverley for helping out Moyarra. We are truly grateful.

Cheers to your health!

Francois N.

Karen T

Karen Tasked

Is there a recipe book available and a temperature guide for different cuts of meat, fish, vegetables etc ?

2 answers
Hilary
Hilary

I have been searching online.there are lots of recipes that work well in the optimum.I have had very good results so far.the Phillips ones work really well as it is a similar mche.

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Karen, better late than never :)

You can find a temperature guide for potatoes & fries, meat & poultry, snacks and baking in the instruction manual. There is also a recipe book included with the appliance.
For more recipe ideas check our YouTube channel youtube.com/user/FroothieTV :)

In case you need the recipe book or manual also in a PDF version please contact us via support@froothie.com.au and we will email it to you :-)

Hope that helps!

Duyen NGUYEN

Duyen NGUYENasked

19/8/17 I ordered this item online Anthena Solution had been already withdrawn amount $229 from my account until today 24/8/17 I hasn't any information about this item . Anthena Solution has not contact me when the OptiumHealthFry XL AirFryer is delivery .Please contact me by email duyennguyen63@hotmail.com or mobile : 0424254536 ASAP .Thank you
My order # is 100003952

3 answers
Hilary
Hilary

Contacted the company through PayPal.they said the air fryer was due in Melbourne Oct 9 th then distributed.I ordered mine Aug 18 th

Duyen NGUYEN
Duyen NGUYEN

I am waiting for this one . Please delivery ASAP . Thank you

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Hello Duyen, thank you for your message. The stock of the Optimum HealthyFry has now arrived and all orders are currently being dispatched. You will shortly be receiving an email with the confirmation of dispatch and the tracking details. You can contact our customer service team directly by email at support@prestigehomeappliances.com.au. Please accept our sincere apologies for the delay in dispatching your order.

bev

bevasked

do you add oil to vegetc or oil thebasket?

4 answers
Beverley
Beverley

I just spray a little spray of oil in the basket.

bev
bev

Thankyou for answer I have not tested it yet

APRIL
APRIL

Hi, I only use oil on vegetables or chips that I want a baked finish on by putting them into a bowl adding a drizzle of oil & toss. Generally other products cook in their own juices/fats.

mutma44

mutma44asked

Do these send out heat like an oven and heat up the room

3 answers
APRIL
APRIL

Hi, no it doesn't heat up the room.

Beverley
Beverley

No, they don't send out any heat.
That's the beauty of them

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Thank you both April and Beverley for your helpful answers.
@Muttma44, please do not hesitate to contact our customer service team at support@froothie.com.au if you have any further questions on the product. They will gladly assist you :)

Molly

Mollyasked

I have one of these but has no manual or instructions , anybody able to help please?

2 answers
Beverley
Beverley

I can photocopy my manual and send you a copy if that will help Molly.

Optimum Appliances
Athena Solutions Pty LtdOptimum Appliances

Thank you for your message. Could you please contact our support team on support@froothie.com.au so that they can arrange for a copy to be sent to you immediately :)

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