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Optume

Optume

5.0 from 18 reviews · View Statistics
See the Best Home Loans in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

5.0
18 reviews
5
(18)
4
(0)
3
(0)
2
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Daniel K.
Daniel K.Sydney, NSW

A true professional

published

Ana firstly advised me on the different borrowing scenarios which proved extremely helpful for making the best decision for my individual situation. She then worked around the clock to ensure my loan was processed on time and was friendly and approachable at all times. Will be recommending to friends and family.

Transparency
5/5
Customer Service
5/5
EmmaW
EmmaWSydney, NSW
  • 2 reviews

Ana is professional and determined to get you the best deal possible

published

Ana goes above and beyond to get you the best product to suit your needs, she follows through on every query with the up most professionalism. She knows her stuff but also know how to explain it clearly to us and answer all our questions. Couldn’t recommend higher!

Transparency
5/5
Customer Service
5/5
Incentivised Review No

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0.0
(1,234)

Outstanding Service - Highly Recommended

published

Ana is the best broker I have worked with. She is responsive, follows up everything, goes above and beyond, and most importantly has your best interests at heart. Ana will get you the best results and works tirelessly to ensure you don't have to. I cannot recommend her more highly to my family and friends.

Transparency
5/5
Customer Service
5/5

Look no further!

published

I highly recommend Optume and Ana for her professionalism, efficiency, warm and approachable disposition, and her dedication to her clients. She takes the stress out of refinancing and always provides sagacious advice. Ana genuinely cares about her clients and their interests.

Transparency
5/5
Customer Service
5/5
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O R.
O R.Sydney, NSW
  • 2 reviews
  • Verified

Professional and knowledgeable yet patient and caring.

published

Excellent customer service: responds to enquiries in a timely and professional manner with knowledgeable and reliable information.
Costs, rates and options as well as comissions and referrals were all made transparent and clear.
Very happy with the loan we ended up with and the effective rate we are paying.

Through the offer and settlement process, Optume became the core of the team the backed us up to get our home. In the lead up to our buying journey, they were patient in providing advice that was appropriate to our specific circumstances.

Transparency
5/5
Customer Service
5/5
AudreyQ
AudreyQGreater Melbourne (Inner), VIC

Amazing customer service - reliable support on my first home buyer journey!

published

I am so glad to have been recommended to Ana - she has been one of the best parts of my first home buyer journey. She is very thorough and detail oriented, plus is very responsive! Even though I am based in VIC and Ana is in NSW, no issues whatsoever with communication. Ana went above and beyond in helping me secure my home loan. I would not hesitate to recommend Ana’s services to all my family and friends.

Transparency
5/5
Customer Service
5/5
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Johnny T.
Johnny T.Sydney, NSW

Great dedication and service - Above and beyond

published

Ana has been amazing to work with over the years since my first purchase and ever since when I've needed support with re-financing and discussions into the future loans.

Always willing to go above and beyond - she will ensure a smooth and timely process while keeping in touch with you along the way.

Definitely keen to work with her again for my next purchase and is the one I refer all my friends and family to!

Transparency
5/5
Customer Service
5/5

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geenfietsen
geenfietsen
  • 8 reviews
  • 4 likes

Best mortgage broker I've ever used

published

Ana is a phenomenal broker. I have used a number of brokers in the past and so have a pretty good idea of what makes a good broker.

Ana has a background at a bank so knows the ins and outs of how banks operate. As I'm self-employed, it's much harder to apply for a loan and she makes the process much more transparent and far easier.

Her customer service is exceptional - she's very fast to respond and provides really sound advice.

You're in good hands with Ana.

Transparency
5/5
Customer Service
5/5

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0.0
(1,234)
Jay
JaySydney, NSW
  • 4 reviews

Beyond Excellent Service!

published

Ana is a super star, understands what is needed, knows what needs to be done and will go an extra mile to get things done!
East or West, Ana is the Best!

Transparency
5/5
Customer Service
5/5
Home Loans

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Dennis
DennisPerth, WA
  • 2 reviews
  • Verified

Personalised, very friendly and professional service

published

I have used Anastasia in the past before she setup her own firm @ Optume.
She responded very quickly to emails & calls about my refinancing application and always kept me informed of what was happening. Made the experience stress free and could not have been happier with her awesome service.
Her product access and knowledge were great and she is very easy to deal with. I chose my own refinancing product without any influence or pressure from Ana. I highly recommend her service to others!

Transparency
5/5
Customer Service
5/5
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Michael
MichaelSydney, NSW
  • 2 reviews

Customer service to the next level!

published

Ana's customer service is next level! My wife and I have used her expertise for multiple loans in the past and recently to refinance some loans. She is very professional and always puts her clients first, I would highly recommend her to anyone looking to purchase or refinance a property.

Transparency
5/5
Customer Service
5/5

Other Home Loans

 
 

0.0
(1,234)
Jeremy
JeremySydney
  • 2 reviews

Ana is a superstar

published

There are not enough superlatives in the world to describe Ana. She has been the broker for my wife and I for three years, and over this time has financed and re-financed both our properties. We have been so thrilled that we have referred friends and family to her, who were all equally impressed by her attention to detail, sense of urgency, initiative and personality. We will certainly ask for her help in the future. If you are fortunate enough that your search for a broker has led you here, then you can stop searching.
Thanks Ana

Transparency
5/5
Customer Service
5/5
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Highly recommend Optume’s professional service.

published

We have utilised Ana’s services for the past few years over multiple loans. Ana’s ability to showcase various lenders/details and ultimately secure a very impressive rate has always been present. Her attention to detail, professional manner and thorough knowledge of the industry is highlighted through a seamless approach and interaction during what can sometimes be a tedious, stressful period. Ana’s transparency and excellent communication will always ensure we continue
to utilise her through future personal/professional loan requirements. We cannot recommend Ana highly enough.

Transparency
5/5
Customer Service
5/5
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Neena O
Neena OGreater Melbourne (Outer), VIC
  • 3 reviews

Very knowledgeable and trustworthy. Won’t find a better broker!

published

Ana is very knowledgeable. We have used her services a few times now and have never had any issues. We can blindly rely on her recommendations. She always gives genuine advice even if that means she will lose out on business (a trait rarely found these days, especially with brokers). Will certainly recommend her to all my friends.

Transparency
5/5
Customer Service
5/5
Kih L
Kih L
  • 2 reviews
  • 1 like
  • Verified

Best loan broker in the market

published

Ana and Optume is hands down the best and most professional loan broker out there in the market. Extremely helpful and always patient in guiding you through the process. It's the second time that I've used Ana for a home loan and will certainly be coming back for any new purchases or refinancing. Highly recommended to anyone

Transparency
5/5
Customer Service
5/5

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