A true professional
Ana firstly advised me on the different borrowing scenarios which proved extremely helpful for making the best decision for my individual situation. She then worked around the clock to ensure my loan was processed on time and was friendly and approachable at all times. Will be recommending to friends and family.
Outstanding Service - Highly Recommended
Ana is the best broker I have worked with. She is responsive, follows up everything, goes above and beyond, and most importantly has your best interests at heart. Ana will get you the best results and works tirelessly to ensure you don't have to. I cannot recommend her more highly to my family and friends.
Look no further!
I highly recommend Optume and Ana for her professionalism, efficiency, warm and approachable disposition, and her dedication to her clients. She takes the stress out of refinancing and always provides sagacious advice. Ana genuinely cares about her clients and their interests.
Professional and knowledgeable yet patient and caring.
Excellent customer service: responds to enquiries in a timely and professional manner with knowledgeable and reliable information.
Costs, rates and options as well as comissions and referrals were all made transparent and clear.
Very happy with the loan we ended up with and the effective rate we are paying.
Through the offer and settlement process, Optume became the core of the team the backed us up to get our home. In the lead up to our buying journey, they were patient in providing advice that was appropriate to our specific circumstances.
Amazing customer service - reliable support on my first home buyer journey!
I am so glad to have been recommended to Ana - she has been one of the best parts of my first home buyer journey. She is very thorough and detail oriented, plus is very responsive! Even though I am based in VIC and Ana is in NSW, no issues whatsoever with communication. Ana went above and beyond in helping me secure my home loan. I would not hesitate to recommend Ana’s services to all my family and friends.
Beyond Excellent Service!
Ana is a super star, understands what is needed, knows what needs to be done and will go an extra mile to get things done!
East or West, Ana is the Best!
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Highly recommend Optume’s professional service.
We have utilised Ana’s services for the past few years over multiple loans. Ana’s ability to showcase various lenders/details and ultimately secure a very impressive rate has always been present. Her attention to detail, professional manner and thorough knowledge of the industry is highlighted through a seamless approach and interaction during what can sometimes be a tedious, stressful period. Ana’s transparency and excellent communication will always ensure we continue
to utilise her through future personal/professional loan requirements. We cannot recommend Ana highly enough.
Won't find better than Optume!
Dealing with Optume has been fantastic. Great knowledge, excellent service, honest, reliable and prompt. Feel I got a good deal and fits my needs perfectly. It's my second time doing business and will continue to use Optume in future. Thanks again Ana.
Service and detail unmatched in the industry!!
Working with Optume has been wonderful. This was my first time purchasing a property and they helped me throughout the process. Explained in simple easy terms of the process and handled the whole process flawlessly. Couldn't be happier with my choice of using them and advise the same to others looking for top quality service and will fight tooth and nail for you. Thank you Ana
Excellent, proactive support with provision of a lot of detail
Optume has been very helpful throughout our refinancing process which included a change in bank at a time of banks changing rates and offers very rapidly. Optume was very proactive to continue watching the market even after the first application was filed and has provided the best possible support. I highly recommend Optume!
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