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Optume

Optume

5.0 from 20 reviews · View Statistics
See the Best Home Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

5.0
8 reviews
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Marshall
MarshallSouth East Queensland, QLD
  • 2 reviews

Knowledgeable, professional and simply fantastic

published
Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateNovember 2021
Loan used forInvestment Property
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Outstanding Service - Highly Recommended

published

Ana is the best broker I have worked with. She is responsive, follows up everything, goes above and beyond, and most importantly has your best interests at heart. Ana will get you the best results and works tirelessly to ensure you don't have to. I cannot recommend her more highly to my family and friends.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
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Look no further!

published

I highly recommend Optume and Ana for her professionalism, efficiency, warm and approachable disposition, and her dedication to her clients. She takes the stress out of refinancing and always provides sagacious advice. Ana genuinely cares about her clients and their interests.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
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Johnny T.
Johnny T.Sydney, NSW

Great dedication and service - Above and beyond

published

Ana has been amazing to work with over the years since my first purchase and ever since when I've needed support with re-financing and discussions into the future loans.

Always willing to go above and beyond - she will ensure a smooth and timely process while keeping in touch with you along the way.

Definitely keen to work with her again for my next purchase and is the one I refer all my friends and family to!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!
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Dennis
DennisPerth, WA
  • 2 reviews
  • Verified

Personalised, very friendly and professional service

published

I have used Anastasia in the past before she setup her own firm @ Optume.
She responded very quickly to emails & calls about my refinancing application and always kept me informed of what was happening. Made the experience stress free and could not have been happier with her awesome service.
Her product access and knowledge were great and she is very easy to deal with. I chose my own refinancing product without any influence or pressure from Ana. I highly recommend her service to others!

Transparency
5/5
Customer Service
5/5
Incentivised Review No
Loan TypeVariable Rate
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Highly recommend Optume’s professional service.

published

We have utilised Ana’s services for the past few years over multiple loans. Ana’s ability to showcase various lenders/details and ultimately secure a very impressive rate has always been present. Her attention to detail, professional manner and thorough knowledge of the industry is highlighted through a seamless approach and interaction during what can sometimes be a tedious, stressful period. Ana’s transparency and excellent communication will always ensure we continue
to utilise her through future personal/professional loan requirements. We cannot recommend Ana highly enough.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJune 2020
Loan used forRefinancing
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Neena O
Neena OGreater Melbourne (Outer), VIC
  • 3 reviews

Very knowledgeable and trustworthy. Won’t find a better broker!

published

Ana is very knowledgeable. We have used her services a few times now and have never had any issues. We can blindly rely on her recommendations. She always gives genuine advice even if that means she will lose out on business (a trait rarely found these days, especially with brokers). Will certainly recommend her to all my friends.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJune 2020
Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!

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Kih L
Kih L
  • 2 reviews
  • 1 like
  • Verified

Best loan broker in the market

published

Ana and Optume is hands down the best and most professional loan broker out there in the market. Extremely helpful and always patient in guiding you through the process. It's the second time that I've used Ana for a home loan and will certainly be coming back for any new purchases or refinancing. Highly recommended to anyone

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJune 2020
Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!

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