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Optume

Optume

5.0 from 22 reviews · View Statistics
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Reviews

5.0
6 reviews
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Raj Sharma
Raj SharmaSouth Australia

Brilliant customer service and excellent rates

published

Seamless professional service with brilliant low rates. Very impressed with the whole process from the start to the loan completion phase. Whole process was completed remotely within days and everything was managed online electronically.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateSeptember 2021
  • Loan used forSecond Home
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Look no further!

published

I highly recommend Optume and Ana for her professionalism, efficiency, warm and approachable disposition, and her dedication to her clients. She takes the stress out of refinancing and always provides sagacious advice. Ana genuinely cares about her clients and their interests.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forRefinancing
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Jay
JaySydney, NSW
  • 4 reviews

Beyond Excellent Service!

published

Ana is a super star, understands what is needed, knows what needs to be done and will go an extra mile to get things done!
East or West, Ana is the Best!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forRefinancing
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Highly recommend Optume’s professional service.

published

We have utilised Ana’s services for the past few years over multiple loans. Ana’s ability to showcase various lenders/details and ultimately secure a very impressive rate has always been present. Her attention to detail, professional manner and thorough knowledge of the industry is highlighted through a seamless approach and interaction during what can sometimes be a tedious, stressful period. Ana’s transparency and excellent communication will always ensure we continue
to utilise her through future personal/professional loan requirements. We cannot recommend Ana highly enough.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateJune 2020
  • Loan used forRefinancing
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Ben
BenNorth Queensland, QLD

Won't find better than Optume!

published

Dealing with Optume has been fantastic. Great knowledge, excellent service, honest, reliable and prompt. Feel I got a good deal and fits my needs perfectly. It's my second time doing business and will continue to use Optume in future. Thanks again Ana.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forRefinancing
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Excellent, proactive support with provision of a lot of detail

published

Optume has been very helpful throughout our refinancing process which included a change in bank at a time of banks changing rates and offers very rapidly. Optume was very proactive to continue watching the market even after the first application was filed and has provided the best possible support. I highly recommend Optume!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forRefinancing
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Extra Information

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Susan Dhu

Amazing service

by Susan Dhu on 16 Aug 2022
Customer service was brilliant. Maddie and the team were always ready to answer questions or help with document uploads, even helping after usual work... Read full review

Srikanth

Excellent service

by Srikanth on 15 Aug 2022
Excellent customer service with regular updates on the different steps of the process, so basically I don't need to ask.... Read full review

Joanna D.

Great service

by Joanna D. on 15 Aug 2022
Dealing with Lendi was easy and the staff were friendly and helpful, and kept me updated through the process of my refinance.... Read full review

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