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Optume

Optume

5.0 from 20 reviews · View Statistics
See the Best Home Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Optume

Reviews

5.0
13 reviews
5
(13)
4
(0)
3
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2
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Raj Sharma
Raj SharmaSouth Australia

Brilliant customer service and excellent rates

published

Seamless professional service with brilliant low rates. Very impressed with the whole process from the start to the loan completion phase. Whole process was completed remotely within days and everything was managed online electronically.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan Start DateSeptember 2021
Loan used forSecond Home
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Daniel K.
Daniel K.Sydney, NSW

A true professional

published

Ana firstly advised me on the different borrowing scenarios which proved extremely helpful for making the best decision for my individual situation. She then worked around the clock to ensure my loan was processed on time and was friendly and approachable at all times. Will be recommending to friends and family.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
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Look no further!

published

I highly recommend Optume and Ana for her professionalism, efficiency, warm and approachable disposition, and her dedication to her clients. She takes the stress out of refinancing and always provides sagacious advice. Ana genuinely cares about her clients and their interests.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan used forRefinancing
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O R.
O R.Sydney, NSW
  • 2 reviews
  • Verified

Professional and knowledgeable yet patient and caring.

published

Excellent customer service: responds to enquiries in a timely and professional manner with knowledgeable and reliable information.
Costs, rates and options as well as comissions and referrals were all made transparent and clear.
Very happy with the loan we ended up with and the effective rate we are paying.

Through the offer and settlement process, Optume became the core of the team the backed us up to get our home. In the lead up to our buying journey, they were patient in providing advice that was appropriate to our specific circumstances.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan Start DateMay 2021
Loan used forFirst Home
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AudreyQ
AudreyQGreater Melbourne (Inner), VIC

Amazing customer service - reliable support on my first home buyer journey!

published

I am so glad to have been recommended to Ana - she has been one of the best parts of my first home buyer journey. She is very thorough and detail oriented, plus is very responsive! Even though I am based in VIC and Ana is in NSW, no issues whatsoever with communication. Ana went above and beyond in helping me secure my home loan. I would not hesitate to recommend Ana’s services to all my family and friends.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
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geenfietsen
geenfietsen
  • 8 reviews
  • 4 likes

Best mortgage broker I've ever used

published

Ana is a phenomenal broker. I have used a number of brokers in the past and so have a pretty good idea of what makes a good broker.

Ana has a background at a bank so knows the ins and outs of how banks operate. As I'm self-employed, it's much harder to apply for a loan and she makes the process much more transparent and far easier.

Her customer service is exceptional - she's very fast to respond and provides really sound advice.

You're in good hands with Ana.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
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Jay
JaySydney, NSW
  • 4 reviews

Beyond Excellent Service!

published

Ana is a super star, understands what is needed, knows what needs to be done and will go an extra mile to get things done!
East or West, Ana is the Best!

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!

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Jeremy
JeremySydney
  • 2 reviews

Ana is a superstar

published

There are not enough superlatives in the world to describe Ana. She has been the broker for my wife and I for three years, and over this time has financed and re-financed both our properties. We have been so thrilled that we have referred friends and family to her, who were all equally impressed by her attention to detail, sense of urgency, initiative and personality. We will certainly ask for her help in the future. If you are fortunate enough that your search for a broker has led you here, then you can stop searching.
Thanks Ana

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Similar opinion? Write a review on ProductReview.com.au!

Highly recommend Optume’s professional service.

published

We have utilised Ana’s services for the past few years over multiple loans. Ana’s ability to showcase various lenders/details and ultimately secure a very impressive rate has always been present. Her attention to detail, professional manner and thorough knowledge of the industry is highlighted through a seamless approach and interaction during what can sometimes be a tedious, stressful period. Ana’s transparency and excellent communication will always ensure we continue
to utilise her through future personal/professional loan requirements. We cannot recommend Ana highly enough.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJune 2020
Loan used forRefinancing
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Neena O
Neena OGreater Melbourne (Outer), VIC
  • 3 reviews

Very knowledgeable and trustworthy. Won’t find a better broker!

published

Ana is very knowledgeable. We have used her services a few times now and have never had any issues. We can blindly rely on her recommendations. She always gives genuine advice even if that means she will lose out on business (a trait rarely found these days, especially with brokers). Will certainly recommend her to all my friends.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Online Tools
5/5
Incentivised Review No
Loan TypeFixed Rate
Loan Start DateJune 2020
Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!
Ben
BenNorth Queensland, QLD

Won't find better than Optume!

published

Dealing with Optume has been fantastic. Great knowledge, excellent service, honest, reliable and prompt. Feel I got a good deal and fits my needs perfectly. It's my second time doing business and will continue to use Optume in future. Thanks again Ana.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!
James
JamesSydney, NSW
  • 2 reviews
  • 2 likes

Service and detail unmatched in the industry!!

published

Working with Optume has been wonderful. This was my first time purchasing a property and they helped me throughout the process. Explained in simple easy terms of the process and handled the whole process flawlessly. Couldn't be happier with my choice of using them and advise the same to others looking for top quality service and will fight tooth and nail for you. Thank you Ana

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forFirst Home
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Optume compares to other Home Loans

Know better, choose better.

Compare all

Excellent, proactive support with provision of a lot of detail

published

Optume has been very helpful throughout our refinancing process which included a change in bank at a time of banks changing rates and offers very rapidly. Optume was very proactive to continue watching the market even after the first application was filed and has provided the best possible support. I highly recommend Optume!

Transparency
5/5
Customer Service
5/5
Application Process
4/5
Timeliness
5/5
Incentivised Review No
Loan TypeSplit
Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!

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