My friend recommended this to me to send money to Philippines. I've got problems with my transaction due to my own mistakes and their support team was guiding me how to get back on track. I'm really thankful that they were so active to follow up my request and answer my question. Security and low fees are not only the good things that they have. I will recommend this to my family, relatives and friends. Thank you Orbit Remit Team.
Great service and low fee.
I've used OrbitRemit four times to send money to Vietnam. The first two transfers had money received in the VN account the next business day. The third and forth required further proof for the large sum transferred, therefore, took a day longer. Other than that, the fees were outstanding. I highly recommend this service if you are in no rush to get money in a foreign account within the same business day.
I've noticed previous customers had trouble reaching the OrbitRemit team on phone. From my experience, I was able to reach them and they've requested if they could call me back most of the time. On all occasions, they did contact me back as promised. Thank you.
Poor customer service, slow response and processing
Last Dec 2017, i transferred money going to USA. I requested for refund but until today 24/02/2018, the money hasn't sent back to me. Tried calling their phone but no one is answering. No answer for 7 days from them (and still counting) in their website support messaging.
Yesterday I wrote a negative feedback about orbitremit as I was extremely disappointed with their poor customer service (customer service representatives are not helpful at all & most of them has attitude on the phone, no call back for few days & no response on the support messages online), however, this morning I was really pleased as I have received my referral payment & a wonderful lady called me
to apologise for the delay & lack of communication from their end. In this note, I’ll be more than happy to give them another try & will be more than happy to refer them to my family & friends if they will continue to improve their customer service.
Takes forever to send money!
I have used orbitremit a few times already and everytime I do I get disappointed. Your money stays in their bank account for days before they send it to your family! Its not true that they are yet to receive the money in their bank account when the status says awaiting payment. I got so annoyed that I rang my bank to enquire and they have confirmed that the money was successfully transferred yet orbitremit took days to pay my recepient’s bank account! Even their support team takes forever before they respond to you so if your family needs the money ASAP then I would suggest to try another international money transfer service! I do not recommend orbitemit at all!
Great service if you are not in need to send money urgently
Great website, good rates, very cheap flat rate charges compared to western union and trustworthy service. The only bad thing is it takes about a week or week and half to transfer the money to the recipient, so if you are in urgent need to send money OrbitRemit may not be for you.
Good rates. Good fees and Good support
Second time user of Orbitremit. Was a big user of WU but not any more, I transferred $5000 from bank to bank and saved well over $100 from WU rates. Plus it was in my account overseas in under 36 hours. Also they have a better daily limit than WU. The only worry is waiting for the payment to be confirmed. Hoping you sent it to the right bank account. It also seems very secure. There seems to be a few bugs in there mobile app with it locking up in particular screen.
Website keeps logging out
The only saving grace is that they have good support but the website kept logging out and locking me out after i made the payment so cant keep track if my payment went through. Had to call their contact center to check which was inconvenient. Wont be using it again despite the better exchange rate coz of the hassle.
- Verified customer
They steal money (NZ branch)
I tried to do transfer New Zealand dollars (1900) from my account in NZ bank to my bank account in Indonesia with help of this company.. Instead of transfer this company just have stolen my money - didn't transfer to my account in Indonesia, didn't refund it back to my bank account in NZ..All feedback what I got from OrbitRemit is one phone call from the manager here explaining that they were asked by my bank not to transfer money - what is not true! This company is pure criminals..I even don't know how get my money back because financial Ombudsmen in NZ doesn't control this company, only NZ banks..
First class everything!
I have just completed my first transfer from my Australian bank to my account in NZ and saved myself $65 in bank fees from Australia to NZ, the $ were in my NZ account super fast and another bonus was I got was what I sent. No nasty surprise with NZ bank taking their $45 cut from my funds (for each $400 transfer).
This is brilliant. Saving of $800aud per year!
Big banks can stick there transfer fees!
Reliable, good rates, low fees
My business has been using Orbit for about four years. Generally, we send money to the Philippines for our offsite staff team. We can send it into their bank account or cash pick up. Over that time we have saved a massive amount compared to the major banks in Australia. Simple, reliable and easy to use. Recommended.
Questions & Answers
i need help how can send money to sri lanka
Hi.. I transfered a sum of money yesterday to the ORBIT remit account to pay the funds to nz account but i check my orbit remit and its saying payment void ???
Why is this when I transfered the $$ straight away.
Im very worried.
Please has this happened to any one before ???
It is probably your Australian Bank? When I transfer money online from Westpac to another Westpac account, or St George to another St George account, it disappears for a few days. I assume a number of other banks are the same. From one bank to another in NZ is (usually) there by the time you log in.
Is orbit remit suitable and secure for transferring large amounts of money 100,000 +?
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