Great customer service, not so great product
We owned this system for about 3 months until the screen's USB port wore out from every day use and would no longer charge.
To be honest, it's pretty disappointing quality for the price (even though Oricom is an Australian company and the price will understandably be higher)
HOWEVER, the customer service was great. Oricom gave us a replacement unit the same day (via baby bunting) and we chose to upgrade to the SC870.
- Decent range, never had an issue inside the house (medium side 3-bedroom house)
- OK battery life - it would last most of the night. Iusually had to plug it in to charge in the early morning
- OK screen, it was clear and legible in most situations...
Purchased at Baby Bunting for $195.00.
May break, may not...
Device is ok to set up, the sensor pad is excellent - the parent monitor is prone to break, easier to deal with Oricom than with Baby Bunting. A bit complicated to deal with the support line, but they do ring back and work to resolve the issue. I've changed this review because they are doing the right thing by sending me out a new parent unit and battery - warranty good for 3 years. So let's hope this next one works longer than 4 months hey ? $100 per month of use.... sad really... buyer beware is all I'm saying...
Purchased in September 2019 at Baby Bunting Physical store for $500.00.
Depends on which unit you get from the store
The first Oricom SC895 we purchased was broken - there was no sound and the zoom function did not work. We called Oricom, they were great and gave us a reference number to get it replaced from where we purchased it. The second monitor we got was much better however the sound is still of low quality and is very quiet and muffled. I wish we could turn the sound up further as I have to pay close attention to be able to hear the baby making sounds even when it is on maximum volume. It's possible we got another dud monitor but I cannot be bothered to go through the process of returning it again. The video itself is great, love the night vision and large screen. If the sound was louder I would give the monitor a higher rating.
Purchased in June 2019.
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I love the unit but is there supposed to be any noise coming from the unit when there is no noise it’s like a buzzing sound I wouldn’t be able to sleep with this noise I’d have to have the volume off thanks
Purchased in June 2019 at Baby Bunting.
Questions & Answers
We habe the same issue as another has posted in relation to the Sc895. Our original parent unit will not charge as the cord no longer connects properly it just falls out of the unit. We no longerhave our receipt for this although only 12 months old. Please advise which parent units other than the 895 we can use which will be compatible with our 895 cameras?
Hi there, thanks for the message. We would recommend contacting our locally based Oricom Support team 02 4574 8888 8am-6pm Mon-Fri AEDT as the team will be able to assist you. All the best, Oricom Baby Care.
Hi there, my SECURE895 monitor is showing bright colors for all objects but shows baby/adult bodies as a dark black blue. Is there a mode it is stuck in or has the monitor failing.
Hi Ben, we would appreciate the opportunity to discuss this with you. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Hi - the parent unit continuously freezes? At least twice a night, I have it plugged in to the charger and on all night and need to reset using a needle. Surely it shouldn't be freezing!!
Hi there, thanks for the message. We are sorry to hear of your experience, and for this one, we would recommend that you give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
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