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Good product, horrible staff.
I was in Highpoint getting shoes for work when this lady catches my eye and pushes this free sample into my hands. I was polite and said I have to go. She is asking all these questions and doing my nails when I didn’t ask. She basically forced me to buy this product I can’t afford saying “I will discount it”. She is then trying to push more products on me. It seems like it works well getting rid of dead skin but horrible way to sell products. Are these people trained this way? I am actually scared to walk in that entrance of the mall again. Horrible bullying.
Purchased in March 2021 for $115.00.
Ok product but horrific company
The product itself is nice to use but I’m not convinced it does what the sellers tell you it does, but also NOT worth the $160 price tag or the absolute bullying you receive to purchase it. I’ve read other reviews from different locations and they have all been identical to my experience. I was lured to try a tester and me being too kind to say no I said ok I’ll take a tester, and the lady dragged me to a seat and made me sit for her to put products on me. I had both of my small children with me in a pram who were obviously upset and wanting me...to keep walking but she kept pressuring me to stay. She ended up testing this product on my hand and I was moderately impressed but told her I couldn’t afford it. That’s when she offered me a free facial, and I told her no I can’t I have to take my kids home. She walked over to her boss and whispered soemrhing to him and then comes back to me and she literally takes her phone asked for my NUMBER and says she will text me so I have a way to contact her and book in for a free facial when I’m kid free. I foolishly believed her and gave into her pressuring and bought the stupid product hoping to at least get a nice facial out of it. Sure enough I text her the next day to book in a time and no reply. I walk past her at the stall every time I’m in Westfield geelong and feel sick to my stomach that I wasted the last of my money on something she conned me into buying. Seriously people don’t buy from this brand!!!
Purchased for $160.00.
The approach technique used by your consultant at Westfield Geelong was what I found to be very suggestive to myself. One comment was Would I rather the product or himself. I also find it very concerning the difference in pricing that people get offered for the product at different stores reading other reviews . I was told for $200 I could get the Manuka gel. Online at origani it's $165. On eBay it's $140. I was also offered the same product from the consultant for $100 dollars as the box it was in had a little mark on it .
Purchased at Westfield.
"No chemical used, completely all natural" Erm...
Pls teach your sales people not to say that. Its REALLY unintelligent and complete untrue. Its a "peel". I believe the correct cosmetic term is "chemical peel". Even everyday shampoo, toothpaste etc have chemicals in them. Chemical isn't all bad, depends on how you use it. My inner arm actually feels a bit irritated( tingles) after demo but I was too shy to say anything. Also, all the products are a bit pricey and sales people is somewhat pushy.
I'm not really happy
I was shopping at the Melbourne Central Shopping Centre and there was this guy who just stopped me and asked me what products i use for my skin. I told him and he was like let me show you some stuff. He didn't really give me a chance to back off. He showed me two products that could really help me with my skin and make me feel better and this and that.. and in the end i bought them and i though alright that's it thank you. So i was packing my stuff and he was like nah sit down i want to show you more things. So then he showed me more products a...nd said: "without these products i'm showing you right now you're not gonna make your skin look better." I was questioning that because i already bought 2 things which he told me would help my skin condition improve. He kept talking and talking and to be honest he was wasting my time. He also said he will give me products for free because he really wants that i use those products so my skin gets better. He also said that he is the manager of the store which i didn't really believe. I ended up buying all the products because he made everything way more cheaper then it was (or he pretended it was) and also gave me some stuff for free. He also gave me his number in case i have questions. now. i think all of it was a scam. I'm Swiss and he was like: "ah all Swiss People are rich haha" which is not true! He also said that his skin used to look bad but not as bad as mine is and that hurt me a little? And i feel like he was trying to scare me with those pictures he showed me from people with pimples and scares and disgusting pores and stuff and he was like this is what's gonna happen if you don't use those products. also after reading all reviews i have to say that i really regret that i bought this stuff. i could go on but this is getting too long. let's see how i feel after i use them.
Purchased in November 2019.
Please educate your sales staff.
Full disclaimer, I did not purchase this product and for the following reasons;
I'm no stranger to skincare sales people, however I was shocked at how pushy the staff I encountered was. He told me that this honey peel was going to fix all my skin problems, telling me that my skin feels dry and this honey peel will fix it, reverse aging, along with getting rid of my acne HOWEVER I a teenager with clear skin that is VERY well hydrated, thanks to a combination of good genetics and a thorough understanding of the human skin and skincare. Genuinel...y offended. The sales staff was factually incorrect. He applied the peeling mask to my hand as a demo explaining that you use it once a week and rub it in until you see the dead skin pill up as it was doing on my hands. Naturally I got excited and asked about the ingredients. I am actually a strong believer in chemical peels. AHA breaks down the ceremides holding the top layer or dead skin together, hence AHA is unlikely to over exfoliate or cause irritation. I asked if this product contains alpha hydroxy acid as a question that I knew the answer to because raw honey does naturally contain AHA. He then very quickly turned that down and said no, the product is all natural. Please educate your staff. He instructed me to feel the difference in my skins texture between my right hand in which he'd used the chemical peel and my left hand which he hadn't used anything on (a very common practise. Nothing wrong with that), however he proceeded to tell my my left hand feels dry and unpleasant unlike my right hand which now feels soft and supple. I did note that my right hand feels slightly more moisturised, like all skin would after you put something wet on it (my sister and I had a bit of a laugh out of that comment. So I can't say the entire experience was bad). The soft suppleness left by the peeling gel felt like any humectant. I'm fully aware that honey is a humectant but I asked the sales staff about any added humectants such as hylauronic acid or polyglutamic acid contained in the product and he again reiterated that the product is all natural. (The product contains glycerine. Absolutely nothing wrong with this, but the sales staff lied. Most likely because he's completely uneducated about what he's selling) As pushy as the sales staff are, I could not justify paying anyone who insults my skin or spreads lies as such. I don't believe the product is genuinely bad in any sense, HOWEVER, it is false advertising. I don't think this product is best suited to students as it's very highly priced and frankly unnecessary for younger people as there are plenty of other options that are far more affordable. Less luxurious for sure but they all do the same thing in the end. Out of frustration and curiousity, I did find the ingredients list online. So much for the product being all natural. The second and third ingredient after water, is completely synthetic. There is absolutely nothing wrong with synthetic materials, infact they're often far more reliable and far less irritating. Carbomer and cetrimonium chloride are both completely safe. Cetrimonium chloride is commonly found in hair conditioners. I was impressed with the luxurious feel of the peeling gel, however it is out of my price range. I am not hateful of the product itself in any manner, infact I am one to admire the hard work of a product formulator, and I do not think any hate should be brought to the chemists who created the formulation, but I do think staff must be far better educated.
not so great
Was pushed to buy this product because of an exclusive "student discount" still paid a high price for it. The product is not amazing and would not recommend buying it!
Purchased in April 2019 for $95.00.
Pushy sales staff
I usually don't post reviews, especially when I haven't used the product, however I have been reading other reviews about the sales staff and have to agree. I know about selling products, but when you need to lie about yourself and "special deals" then you lose me. The price of the product is exorbitant. The product presentation reminded me of a sleight of hand magic trick. The guy kept blaming his accent when I would ask for clarification or challenge his claims. Yeah, I heard you fine the first time. Very poor attitude of the company if their frontline staff are behaving in such a manner. I will be definitely giving this product a miss, although I could afford to buy it.
Purchased in April 2019.
Burnt my skin
I accepted the free hand lotion sample and was encouraged into the shop with the mention of further samples. I’m always open to looking at new products. The peel was demonstrated on the back of my hand then moisturiser applied. I sat through the sales pitch, politely declined to purchase product and left. About 10 minutes later the skin on my hand started to burn and sting where the peel had been applied. I immediately rinsed my hand with fresh water and washed my hands asap. Be careful.
Bad Customer Service
I was lured into the store in Brisbane CBD when I was asked by the sales lady if I was aware of Manuka Honey and its benefits. While I didn't mind going in since I had some time to spare, what started off on a friendly note soon turned awkward and uncomfortable. The lady was extremely pushy and insisted I buy the product AT THAT INSTANT. Though I told her in detail that I have sensitive, acne prone skin and would not spend $150 for skincare on a whim, she wouldn't back off. I asked her to give me a sample so I could test it out, but she said th...ey don't do samples. She instead offered to do a patch test on my neck in addition to the one on my hand. I understand that in sales, you have to be pushy sometimes since I have worked in sales as well but there comes a time when the conversation turns condescending and that's when you stop. She started enquiring about my profession and why I was not willing to spend $100. Her words stopped making sense after a while but she still persisted. She also kept reiterating that what peels off is "all dead skin only". I told her I couldn't do a test on my face since I was heading to the city to meet friends and she said, "must be some special friends if you've applied make up to meet them". I was confused by the statement but decided to let it go and just leave as soon as possible. While the attitude was welcoming on your way in, it's definitely the worst on your way out. She did not get off her chair and did not even bother to look at me when I said thank you and bye. While she did ask me to come back in on my way back, I wonder why I would after this kind of service? I've heard great reviews about the actual product, but I feel the sales service is a bit too pushy and uncomfortable. I have also come across many other reviews with similar complaints. I would recommend you provide samples of the actual product and let genuine customers try it out themselves. The sales staff seems inconsistent and such experiences make us not even want to purchase any products of the company.
Off putting experience
Product is good, no denying in them. Salesperson very aggressive wont take no for an answer. First he said manuka honey, moisturiser and toner cleanser is $350 then when i said too expensive he put the price down for $259 by making up story if the boss finds out he will be in trouble. I purchased the pack but getting home thinking how many others have been ripped off. It is an off putting experience. Think trice next time to even walk pass the stall.
Very ordinary, very expensive product
After almost a week of using Origani (I usually use Clinique face products) I am very disappointed. The first day I tried the Manuka Honey Peel and having fine hairs around my jaw bone and lower cheeks the product particles (not the dry skin they tell you it is!) stuck to my lower face and I had to literally scrub my skin for hours to remove it all! Definitely not desirable. I'll never use that again! Night cream didn't help small dry patches on my skin which they said it would. Day cream is quite nice under make-up but certainly not worth th...e money I paid. Suggest they use less expensive packaging and reduce the price dramatically. Agree with others regarding the pressure tactics applied by sales staff. I wouldn't revisit this product.
Manuka honey peel
I bought this product along with the day cream and tonic cleanser. Unfortunately my skin did not react very well to it it’s very sore and rough when I touch it. I never use any products on my face apart from natural goats milk soap and thought to give this one a try since they claim is 100% organic.
Sorry origani but I’m not happy with my face at the moment and not sure what to do to fix this it’s been 2 days and I’m still with a sore and red skin. Have emailed customer service.
Manuka Honey Peel GREAT - other products burnt my face
I previously purchased the Manuka Honey Peel (Gentle) and absolutely loved the product. I suffer from really dry flakey skin and since using that it has disappeared quiet a lot!
When I ran out of my bottle I went to the store to repurchase and they had the Erda Luxury Pack - it was the normal gentle peel with cleanser & moisturizer. I told the staff I used the gentle peel and they said my skin looks combination and told me to grab the Erda - the package deal was decently priced on special, so I gave it a go, 3 days later I wish I hadn't. My sk...
Product fails the sales pitch on its virtues!
Purchased read Manuka honey peel 4 weeks ago! After weekly use as recommended it is a fail! It has irritated my skin leaving me with breakout!
The price is exorbitant for this effect! The sales pitch is aggressive with refusal to offer samples to try before buying! Unlike other brands where staff are more than willing to package samples in smaller containers for trial!
Questions & Answers
Is it safe to use when its already expired?
Just used my open bottle again (expiring on 2021) after a couple of months & surprised that after 10 seconds, no dead cells came off like before when I rinsed it off with warm water. I also saw my skin tightened in the horizontal direction that I applied the gel. Was I supposed to massage it first before dead cells come off?? Am guessing that I bought it late 2018 or mid 2019? Is the tightening the effect of expired product?
I bought a luxury facial collection after being assured it will last me a year. I was in a very vulnerable state emotionally and feel I was massively taken advantage of. May I say your sales team seem to be like MLM representatives with the ethics described on this forum. I am having second thoughts about using the products now.
Please tell me of your training processes and why your representatives are so goddamned slippery smooth and pushy. I suspect a commission basis as a matter of course. This is why I never buy commercial products. I should have stuck with health food store products. At least I feel assured of their ethics.
I’m sure they last a year if you use it sparingly like just 2 times a month, which I have been doing as advised by the Sales Rep I bought it from. But please don’t commit yourself to buying anything if you’re not fully convinced before buying. This goes for any product you buy
Hope this was helpful
Thank you Jenny. I was advised to use it 1 - 2 times a week.
Anyway, I’m over this particular freak out anyway. I do like the effect it had on my skin after first usage.
Get an answer from our members and Origani representatives
|Category||Cleansers and Exfoliators|
|Personal Preferences||Certified Organic, Cruelty Free and Vegan Friendly|
|Skin Type||Combination, Dry, Normal and Oily|
|Application||Body and Face|
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