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Good product, horrible staff.
I was in Highpoint getting shoes for work when this lady catches my eye and pushes this free sample into my hands. I was polite and said I have to go. She is asking all these questions and doing my nails when I didn’t ask. She basically forced me to buy this product I can’t afford saying “I will discount it”. She is then trying to push more products on me. It seems like it works well getting rid of dead skin but horrible way to sell products. Are these people trained this way? I am actually scared to walk in that entrance of the mall again. Horrible bullying.
Purchased in March 2021 for $115.00.
Ok product but horrific company
The product itself is nice to use but I’m not convinced it does what the sellers tell you it does, but also NOT worth the $160 price tag or the absolute bullying you receive to purchase it. I’ve read other reviews from different locations and they have all been identical to my experience. I was lured to try a tester and me being too kind to say no I said ok I’ll take a tester, and the lady dragged me to a seat and made me sit for her to put products on me. I had both of my small children with me in a pram who were obviously upset and wanting me...to keep walking but she kept pressuring me to stay. She ended up testing this product on my hand and I was moderately impressed but told her I couldn’t afford it. That’s when she offered me a free facial, and I told her no I can’t I have to take my kids home. She walked over to her boss and whispered soemrhing to him and then comes back to me and she literally takes her phone asked for my NUMBER and says she will text me so I have a way to contact her and book in for a free facial when I’m kid free. I foolishly believed her and gave into her pressuring and bought the stupid product hoping to at least get a nice facial out of it. Sure enough I text her the next day to book in a time and no reply. I walk past her at the stall every time I’m in Westfield geelong and feel sick to my stomach that I wasted the last of my money on something she conned me into buying. Seriously people don’t buy from this brand!!!
Purchased for $160.00.
This product made my skin worse
I'm from the Philippines and this product from Australia or owned by an Israeli made my skin worse. I was walking in the mall with my friend and suddenly a lady appeared to my side in front of their shop holding a small teaspoon or whatever you call it with a product on it and started applying something on my skin. My friend told me to ignore, but ignored my friend instead of the sales woman. So we found ourselves sitting on their lobby while the sales woman who approached me continuously applying the thing onto my hand and showed me how the fi...rst layer of dead skin cells were removed. She applied it to my friend as well, who gave me disgusting looks. So this material is so damn expensive yet I bought it because they promised to change and improve my skin. I'm suffering for pimple breakouts for several years now. Having sensitive skin, I only use Cetaphil as my partner soap. And Micellar toner. Nothing more. My face didn't have pimples for the longest time and I was happy about it since I was able to control it, until this Manuka thing came to my life. It's disgusting how they keep lowering the price from ₱6,000 plus to ₱4,000 just for me to get it. The sales woman told me "Sir, this is the first time I'm doing this but I'm going to give this for you at a lower price. Not only that, you can have you free facial today as well. I'm also giving this voucher to you for next month so that you can avail the free facial. Sir, this is the first time I'm doing this and I'll only do it for you since my boss is not here". "Wow!" I uttered inside my head. "What a nice woman she is". Of course, because I'm stupid and gullible. Then, her assistant was like "imagine that sir". It feels like I owe her something for giving that magical voucher to me. She even showed me pictures of some of her clients. The before and after pics that represents how changed they are right now. So, next I found myself in front of their cashier and swiping my debit card. It actually failed twice then I told her to try it again bypassing the PIN. Woah! It worked. I was charged. How the heck didn't I listen to my guardian angel who was trying to save me at that very moment? I found myself next lying on their bed and one of their therapist working on my free facial. She was kind and nice though but I hate the fact that she didn't wear some gloves and keep touching my face with her bare hands. She even mentioned she ate nuts before that. I wonder if she washed her hands though? So unpro. Not sure if I'm gonna user their soap made from the Dead Sea.
Purchased in November 2020 at Pain Stop.
Pushy sales guy in Sydney (Parramatta Westfield) but great product!
Pushy sales guy in Sydney (Parramatta Westfield) but great product! My bad I rubbed it hard on my face and skin peeled lot more lol .. so just rub gently. Has made a lot of difference to my pores and overall complexion. I use it once a week. Long lasting and worth the buy. Still I would say it’s expensive! Got it for $80 or so. Please bring down the price in light of you having pushy sales people and negative feedbacks below
Purchased in March 2019 at Westfield Sydney Parramatta for $85.00.
Today Steve showed me what this product can do, even for a geriatric nomad almost 68 y/o. I was very impressed by it. I use a moisturiser as I’m always in the outdoors on my solo travels around Australia. Steve reinforced that it should only be used once weekly. However, as I travel around between pension days I do need to enforce a strict budget and plan ahead for things like this so I wasn’t in a position to purchase right now.
The approach technique used by your consultant at Westfield Geelong was what I found to be very suggestive to myself. One comment was Would I rather the product or himself. I also find it very concerning the difference in pricing that people get offered for the product at different stores reading other reviews . I was told for $200 I could get the Manuka gel. Online at origani it's $165. On eBay it's $140. I was also offered the same product from the consultant for $100 dollars as the box it was in had a little mark on it .
Purchased at Westfield.
It makes me itchy and tingly
I was lured in too. They took the make up off one side of my face and told me how much dirt was coming out of my pores. Since I been using it I have not noticed the same result instead I have had a very bad reaction. My face goes all tingly and really itchy. I’ve also been breaking out in little spots around my mouth. Very confused and annoyed when you look at how much they have charged me.
Purchased in December 2019 at Garden City Pools for $300.00.
"No chemical used, completely all natural" Erm...
Pls teach your sales people not to say that. Its REALLY unintelligent and complete untrue. Its a "peel". I believe the correct cosmetic term is "chemical peel". Even everyday shampoo, toothpaste etc have chemicals in them. Chemical isn't all bad, depends on how you use it. My inner arm actually feels a bit irritated( tingles) after demo but I was too shy to say anything. Also, all the products are a bit pricey and sales people is somewhat pushy.
The product itself is ok, standard peel cleanser. Haven't used it long enough to notice long term results yet.
I was made to feel uncomfortable by the sales guy at the Auckland store though. Every couple of seconds I had something complimented. Combined with the physical closeness of demonstrating the product including touching legs, I felt like I was at a bar. He then gave me his number and offered a free facial treatment which he would personally do. I would have liked a free facial but obviously wasn't going to take him up on that and now I walk on the opposite side of the street to avoid the store.
I get that sales teams are meant to make the customer feel good but tone it down please?
Purchased in September 2019.
I'm not really happy
I was shopping at the Melbourne Central Shopping Centre and there was this guy who just stopped me and asked me what products i use for my skin. I told him and he was like let me show you some stuff. He didn't really give me a chance to back off. He showed me two products that could really help me with my skin and make me feel better and this and that.. and in the end i bought them and i though alright that's it thank you. So i was packing my stuff and he was like nah sit down i want to show you more things. So then he showed me more products a...nd said: "without these products i'm showing you right now you're not gonna make your skin look better." I was questioning that because i already bought 2 things which he told me would help my skin condition improve. He kept talking and talking and to be honest he was wasting my time. He also said he will give me products for free because he really wants that i use those products so my skin gets better. He also said that he is the manager of the store which i didn't really believe. I ended up buying all the products because he made everything way more cheaper then it was (or he pretended it was) and also gave me some stuff for free. He also gave me his number in case i have questions. now. i think all of it was a scam. I'm Swiss and he was like: "ah all Swiss People are rich haha" which is not true! He also said that his skin used to look bad but not as bad as mine is and that hurt me a little? And i feel like he was trying to scare me with those pictures he showed me from people with pimples and scares and disgusting pores and stuff and he was like this is what's gonna happen if you don't use those products. also after reading all reviews i have to say that i really regret that i bought this stuff. i could go on but this is getting too long. let's see how i feel after i use them.
Purchased in November 2019.
Please educate your sales staff.
Full disclaimer, I did not purchase this product and for the following reasons;
I'm no stranger to skincare sales people, however I was shocked at how pushy the staff I encountered was. He told me that this honey peel was going to fix all my skin problems, telling me that my skin feels dry and this honey peel will fix it, reverse aging, along with getting rid of my acne HOWEVER I a teenager with clear skin that is VERY well hydrated, thanks to a combination of good genetics and a thorough understanding of the human skin and skincare. Genuinel...y offended. The sales staff was factually incorrect. He applied the peeling mask to my hand as a demo explaining that you use it once a week and rub it in until you see the dead skin pill up as it was doing on my hands. Naturally I got excited and asked about the ingredients. I am actually a strong believer in chemical peels. AHA breaks down the ceremides holding the top layer or dead skin together, hence AHA is unlikely to over exfoliate or cause irritation. I asked if this product contains alpha hydroxy acid as a question that I knew the answer to because raw honey does naturally contain AHA. He then very quickly turned that down and said no, the product is all natural. Please educate your staff. He instructed me to feel the difference in my skins texture between my right hand in which he'd used the chemical peel and my left hand which he hadn't used anything on (a very common practise. Nothing wrong with that), however he proceeded to tell my my left hand feels dry and unpleasant unlike my right hand which now feels soft and supple. I did note that my right hand feels slightly more moisturised, like all skin would after you put something wet on it (my sister and I had a bit of a laugh out of that comment. So I can't say the entire experience was bad). The soft suppleness left by the peeling gel felt like any humectant. I'm fully aware that honey is a humectant but I asked the sales staff about any added humectants such as hylauronic acid or polyglutamic acid contained in the product and he again reiterated that the product is all natural. (The product contains glycerine. Absolutely nothing wrong with this, but the sales staff lied. Most likely because he's completely uneducated about what he's selling) As pushy as the sales staff are, I could not justify paying anyone who insults my skin or spreads lies as such. I don't believe the product is genuinely bad in any sense, HOWEVER, it is false advertising. I don't think this product is best suited to students as it's very highly priced and frankly unnecessary for younger people as there are plenty of other options that are far more affordable. Less luxurious for sure but they all do the same thing in the end. Out of frustration and curiousity, I did find the ingredients list online. So much for the product being all natural. The second and third ingredient after water, is completely synthetic. There is absolutely nothing wrong with synthetic materials, infact they're often far more reliable and far less irritating. Carbomer and cetrimonium chloride are both completely safe. Cetrimonium chloride is commonly found in hair conditioners. I was impressed with the luxurious feel of the peeling gel, however it is out of my price range. I am not hateful of the product itself in any manner, infact I am one to admire the hard work of a product formulator, and I do not think any hate should be brought to the chemists who created the formulation, but I do think staff must be far better educated.
not so great
Was pushed to buy this product because of an exclusive "student discount" still paid a high price for it. The product is not amazing and would not recommend buying it!
Purchased in April 2019 for $95.00.
Pushy sales staff
I usually don't post reviews, especially when I haven't used the product, however I have been reading other reviews about the sales staff and have to agree. I know about selling products, but when you need to lie about yourself and "special deals" then you lose me. The price of the product is exorbitant. The product presentation reminded me of a sleight of hand magic trick. The guy kept blaming his accent when I would ask for clarification or challenge his claims. Yeah, I heard you fine the first time. Very poor attitude of the company if their frontline staff are behaving in such a manner. I will be definitely giving this product a miss, although I could afford to buy it.
Purchased in April 2019.
Atrociously pushy sales but good product
The sales process was pushy and they put a lot of pressure on me to buy the product. I was only 20 when I was persuaded into buying this product and after many objections from me the lady's persistence eventually led to me spending around $500 on products. I felt almost bullied into buying these products and had hardly bought anything for the expense. The sales lady kept offering me 'special discounts' making a big show of asking for permission from her manager to offer me such 'low prices' however after looking online I discovered I had paid a...lot more than their online RRP. Despite the horrible store experience I really enjoyed their products. The manuka honey peel and cleanser leave me feeling soft, smooth and fresh faced. It removes any dead skin nice and smoothly. Unfortunately due to the sales techniques I question the authenticity of the product. I really hope they improve the in store experience for customers as that is the only reason I don't want to buy the products again and support the company.
Purchased in April 2016.
Burnt my skin
I accepted the free hand lotion sample and was encouraged into the shop with the mention of further samples. I’m always open to looking at new products. The peel was demonstrated on the back of my hand then moisturiser applied. I sat through the sales pitch, politely declined to purchase product and left. About 10 minutes later the skin on my hand started to burn and sting where the peel had been applied. I immediately rinsed my hand with fresh water and washed my hands asap. Be careful.
Questions & Answers
Is it safe to use when its already expired?
Just used my open bottle again (expiring on 2021) after a couple of months & surprised that after 10 seconds, no dead cells came off like before when I rinsed it off with warm water. I also saw my skin tightened in the horizontal direction that I applied the gel. Was I supposed to massage it first before dead cells come off?? Am guessing that I bought it late 2018 or mid 2019? Is the tightening the effect of expired product?
I bought a luxury facial collection after being assured it will last me a year. I was in a very vulnerable state emotionally and feel I was massively taken advantage of. May I say your sales team seem to be like MLM representatives with the ethics described on this forum. I am having second thoughts about using the products now.
Please tell me of your training processes and why your representatives are so goddamned slippery smooth and pushy. I suspect a commission basis as a matter of course. This is why I never buy commercial products. I should have stuck with health food store products. At least I feel assured of their ethics.
I’m sure they last a year if you use it sparingly like just 2 times a month, which I have been doing as advised by the Sales Rep I bought it from. But please don’t commit yourself to buying anything if you’re not fully convinced before buying. This goes for any product you buy
Hope this was helpful
Thank you Jenny. I was advised to use it 1 - 2 times a week.
Anyway, I’m over this particular freak out anyway. I do like the effect it had on my skin after first usage.
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|Category||Cleansers and Exfoliators|
|Personal Preferences||Certified Organic, Cruelty Free and Vegan Friendly|
|Skin Type||Combination, Dry, Normal and Oily|
|Application||Body and Face|
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