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Origin Energy

Origin Energy (page 2 of 162)

1.8 from 2,430 reviews · View Statistics

Reviews

  • Transparency
    2.4 (740)
  • Customer Service
    2.5 (849)
  • Rates and Fees
    2.4 (696)
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Origin Energy Great

published

Renewing contract for Electricity & Gas . Very Easy Progress. Always Happy with Service. Tristan made renewing contract over Phone very easy and explained details. Origin Energy seems very competitive with other Suppliers.

Customer Service
Rates and Fees
J Zivchak
J Zivchak Greater Melbourne (Outer), VIC

New acct set up

published

Age Pension Gas and electricity from daughters name to user name to get best possible rates - Swetha very clear and helpful and offered best available rates. Power is always reliable

Transparency
Customer Service
Chiew
ChiewSouth East Queensland, QLD

Excellent customer service

published

Origin energy , power supply is reliable, never has any issue since then and so far so good , have not experience any dropouts or disconnect at this moment , hope your excellent power supply will continue.
Thanks

Transparency
Customer Service
1 comment
Origin
Origin E.Origin

Hi Chiew, thanks for the 4-stars! Glad you've never had any dropouts or disconnections. Let us know what we can do to get to 5-stars next time ;)

Cheers - Musti

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This is just what we were after.

published

Power is very reliable, the follow my usage and daily money made on our solar panels is great, no nasty surprises.
Should have got it installed on my phone sooner.
Thank you Origin.

Transparency
Customer Service
Sandy Brogan
Sandy BroganSouth East Queensland, QLD
  • 2 reviews

Sabie was super efficient !

published

Thanks to Sabie for opening my electricity account. He was super helpful as I didn’t have to provide a million details again. He was able to look thenm all up from old account. Thank you for making as painless as possible!

Transparency
Customer Service
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Fergus
FergusSydney, NSW

Excellent customer service!

published

Called to enquire about relocating my gas and electricity as moving house. Sabie answered all my questions and provided great recommendations re solar and internet that I will definitely explore further.

Transparency
Customer Service

Payment plan

published

We have normal power at out house nothing to set up. We have had a few issues around when we have too many things on it trips the power out

Transparency
Customer Service
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Anne M.
Anne M.Greater Melbourne (Inner), VIC
  • Verified

Very helpful and knowledgeable staff

published

The Origin Energy people on the phone were extremely helpful when we changed over to them for both the gas and electricity. When we had a minor issue with the account and rang them they were also extremely helpful. I think that the particularly helpful person's name was Chantha as that was on the text message.

Customer Service
Incentivised ReviewNo
ServicesElectricity and Gas

Good.service

published

Had good knowledge of plans explaining them clearly and simply. Answered my questions concisely and clearly making sure I understood things discussed. At end of call happy with result and plan chosen.

Incentivised ReviewNo
ServicesElectricity
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Wendy
WendySoutheast, SA

Cash back urgent

published

Money for my parntner back for cancer there was extremely helpful an so good it was a pleasure to have this super healthy service from amber she was very friendly she was so nice

Transparency
Customer Service
Georgia
GeorgiaSouth East Queensland, QLD
  • 2 reviews

Eddie was extremely helpful and friendly and sorted everything out for us.

published

Electricity. The online set up process wasn't exactly easy and had to be rectified over the phone but the phone process was smooth. Time frame 1 day. So far it's reliable.

Transparency
Customer Service
Martin
MartinMetropolitan Adelaide, SA

Paying gas bill with credit on electricity account

published

It was very useful to be able to use the credit that I'd accumulated on my electricity account to pay my has bill. My new solar panels are paying dividends! Prompt, polite and competent service. Sensible options menu. Minimal wait time.
Audible, wellspoken, English speaking operator.

Customer Service
Incentivised ReviewNo
ServicesElectricity and Gas
Charlotte
CharlotteMurrumbidgee Region, NSW

Very friendly and helpful

published

I had questions about billing
The staff where very polite and helpful. They seemed to be happy to help with the questions I had asked and helped me understand how the process worked. I was happy and felt a sense of relief after the phone call as I was a little stressed prior to the phone call. Very happy customer

Transparency
Customer Service

Great representative

published

Paige was amazing she was efficient and friendly
A credit to herself and your team
Congratulations on your team meme Ed she was fantastic
Triple star rating plus
Excellent congrats

Transparency
Customer Service

Very courteous

published

The service was very good. Bailey was efficient and very courteous and I was able to understand what was happening. He helped with disconnect and reconnect at my new apartment.

Incentivised ReviewNo
ServicesElectricity
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Page 2 of 162

Questions & Answers

Darren G.
Darren G.asked

Why after having Intellihub metering on behalf of origin confirm that my solar is in fact sending almost triple the amount of power that I have used back to the grid but my app still shows zero feedback.
Why is it when I call origin day after day I can never speak to the person in charge of my case.
Why didn’t I get my solar installed by Bobs backyard solar installation, I believe a back yard job would be more professional than what I am receiving from the so called energy experts that are currently taking my money.

1 answer
miranda k.
miranda k.

Because they choose to think their customers are idiots and would settle for a mediocre service. I have transferred to a community based service with great reviews and ratings. Not the 1.9 ratings this circus has. Dump this awful service.

Victoria Z.
Victoria Z.asked

Why does origin keep so much customer credit without contacting customers to adjust bills sooner? With over a year in advance credit?
A good way to steal customer interest profits.

4 answers
Origin
Origin E.Origin

Hi Victoria, all customers have the ability to obtain a refund of their credit at any time. Thanks - Kirk.

Tamz40
Tamz40

That’s a lie origin! I’ve been trying to get a refund and the system is ridiculous! It’s taken me longer to get my refund from you than it took me to earn the money in the first place. Maybe integrity needs to be added as one of your companies values, because it’s definitely not displayed in your employees actions!

Victoria Z.
Victoria Z.

Hi Tamz40, in talking about my mother's account. The only way she could get those funds down was to change her account with reduced fortnightly payments. Ridiculous procedure and have never heard of any other company holding money like this. Each time in seeing this balance was a surprise for my mother. Not once have they said we will refund you in full,,,, its her money?.
Kirk needs to be clearer on the word refund??? And maybe look at his own Origin account and call Origin to see the procedure. How long seriously are they prepared to hold onto thousand's of dollars of (hard working and retired) Australian citizens

Lynette L.
Lynette L.asked

How do you get your bill cancelled when you read the meter yourself and obviously made a mistake and get it read again properly by a Meyer reader

2 answers
David
David

You no longer need to send meter readings once you’ve got a smart meter?

Origin
Origin E.Origin

Hi Lynette, please email us supportsocial@originenergy.com.au with your details so we can look into it for you. Thanks - Mick.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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