Devil is in the detail
Received an email from Origin that our electricity usage price had dropped.
Indeed it had, except the Supply charge had gone up by more than the other had dropped.
And to further feather the Origin nest, because “usage price had dropped” solar feedin Tariff also dropped, meaning a approx increase in our charges by $50 a quarter.
So much for cost saving.
Misleading email Origin.
5 stars to Etka staff member though, for fabulous service.
Pity management weren’t as thoughtful.
Direct debit setup
When storms are about we get drop outs
It's hard to get through to someone to answer any questions that I need the answers to
Need to slim down your way to get through to a person not a machine
Loyalty Counts for Nothing!
Our business has been an Origin Electricity customer for quite a number of years, and during that time have enjoyed significant discounts on each 12 month contract. The last contract provided for a 26% discount but, when it was time for renewal, the best discount offer was 12% (and even that was on a 'take it or leave it' basis). Rather than waste more time (like we had done on each of the previous years) trying to secure a discount that was readily available to the general public (19% through 9Money, and 22% through Facebook), we took our business to Energy Australia instead. If this is the way that Origin looks after its long term customers, then you would have to wonder how many it will have left in years to come.
Time to Rethink
The complexity of finding the "right" energy retailer and plan is mind boggling. Even though the Gov mandated a simplification of contracts available, it's to the advantage of every retailer, to make it as hard as possible to get the best rate......why?.....because they make more out of the same product they sell you.
I had solar panels installed 7 years ago, and this was great because of the Gov subsidy. But, when that finished, every retailer stripped their Feed In Tariffs to the bone, then made the plans incomprehensible.
Origin was the only...
Dirty Tricks & Blackmail
We communicated that we do not accept the new rates and that we had moved our service to a competitor. We explained that we want this to be done immediately and that we expect to be kept on the old existing arrangements until the move was effected. They did not move us across for another two months BUT did alter our rates to our detriment by cancelling our Usage Discount (26%) which is a sort of blackmail as it would force a customer to need to stay with the supplier or cop the extreme cost penalty. One would expect an amicable departure/separation from a well known entity such as Origin Energy instead of the low level blackmail that this procedure enforces. We will not be bullied into paying more.
Worst service I’ve ever dealt with - bills from $700 avg a quarter to $3600+ !!! Then back down to $500 next? UPDATED
This issue has been going on for months, all our bills (actual reads) have been approx $600-$700, our metre is located on the fence outside the property. No restrictions to access.
- final quarter of 2019 - bill approx $600 guesstimate
- first quarter for 2020 - bill $3600? Actual
- second quarter 2020 - bill $500 actual read
I have never dealt with a more incompetent company, you have in trapped your customer. If you choose not to read the metre, (as there is no restrictions to access) you normally read them every quarter. We find out a qua...rter later than our bill has skyrocketed? But we didn’t even know it had gone up because you decided to guess the bill. How are we as a consumer able to manage and rectify use if theres a fault if you decide to bill us incorrectly? Than slam us with a massive power bill. Make matters worst, nothing has changed, our next bill is only $500 for the quarter and we are living no different? Do you intrap all your clients like this and say bad luck here’s a $100...
Why Does It Take So Long To Receive My Electricity Account
Meter read on 17th September. Account arrived on 29th September by post. Paid on the following day, 30th September, with 6 days before I needed to have paid.
On 1/10/2020 (AFTER I had paid) I received an SMS as "a friendly reminder that the balance of my account " was still due. Imagine if I had received "an unfriendly reminder"! Clearly, from time of reading meters to presentation of account was 12 days (not my responsibility), yet payment was made the day following receipt of account. I would have thought that the ball was in Origin's court ...
They don't value loyalty
After having been with Origin for over 20 years - we now say goodbye. Despite calling to see if they can match the competition and being told simply "sorry, we can't offer anything other than the website," we are going elsewhere. Sign of the times I suppose, and about time we got with the program and took our business to the lowest bidder. Other than that, never had an issue.
Origin app download required and smart meters
I was looking to renew my plan with Origin Energy, however the plan that I wanted to get had a compulsory Origin app download requirement. I eventually went to a different supplier.
Gas bottle service ordering isn’t great but delivery man is great!
Their bottled gas services In the office/call center aren’t very good. I ordered new bottles 3 months ago but aparrently they didn’t deliver them cause they didn’t get confirmation about how many bottles. I had no calls voicemails nothing.
I have changed this review a little as when i called and re ordered and it was finally delivered. The delivery man Mathew that delivers to epping NSW was really great! He showed me how to change the pipes over to the second bottle and made sure it was ready to go. If it wasn’t for his great service and professionalism this review would still be a 1 star but thanks to him its now a 3.
Hit and miss
Can be helpful, however it’s annoying when the people from origin that I speak to tell me to try and pay my bill early before the direct debit day and I do so, yet they take out the direct debit ontop of the payment I made so I’m always paying double and struggle to pay the next bill, sometimes the money I leave in my account is for other bills also why tell me try to pay it before the day if you’re just going to try and debit more money, oh and if I don’t have money in the account even if I’ve paid it via app or website it’ll say I’ve missed ...a payment and now my stuff is overdue so I get charged double when the next scheduled payment is. Not happy. Also there was a time when I was struggling for money and I said how much I can pay and the representative I spoke to kept trying to up the price above what I said I could pay so I’m paying more than what I can afford, I even explained my situation that I’m not working at the moment and am only on Centerlink I’m trying my best to adhere the plans but it’s difficult when I can’t afford to pay it.
Cheap but not always great service
We got offered a good rate that was better than our last however it was very hard to get in contact with the right person and there was a lot of back and fourth, took around a month. Customer service needs to improve
LPG Billing Issues
I moved into a unit which had a LPG supply. Called Origin and was all set up. I even set up a direct debit to ensure no nasty surprises. From December to now I am yet to receive a bill even though money has been taken out of my 'in credit' account at Origin. I understand, after a number of calls, that there is an issue with the billing process. My complaint is that would it have hurt Origin to let their customers know of this issue instead of ignoring the problem. It's not the fault of those who answer the phones to take the inquiry/ complaint but information from Origin to the customer would have saved a lot of unnecessary calls to them
Subpar customer service/dispute resolution
Moved out of my previous rental property on 24th March 2019, organised a disconnection for the 25th March 2019 and was assured this would be completed. Waited around all day for a tech to show up to disconnect my power but this did not happen, was assured a final read would be done.
I now have received a bill with a final read date of 31st May, 2 entire months after I was told it would be disconnected. I called customer service and was told my account would be disputed, I receive an updated bill and they have knocked an entire 80 cents off the ...
Sent me gas bill for the property where there is no gas, then they fixed it.
I received a gas bill for the property where there is no gas. Tried to contact these guys via contact form 5 times, no one called me. The representative finally contacted me and fixed the issue.
Questions & Answers
I have just received the most bizarre and incomprehensible invoice with adjustments going back over the past year and barely an explanation as to why the changes have been made or if there’s been an error. All my previous accounts must have been wrong apparently due to “interval reads adjusted” . All made worse for me because I’ve declined buying a battery based on analysis of the last years accounts. Somethings amiss and Origins communication isn’t clear, smacks of trying to quietly resolve past errors. So frustrating and I have no avenue to lodge a complaint, I am just prompted to ring to speak to a “ friendly customer service “ and I know they’ve been trained to bat away responsibility. I’d like to see the origin management ( GM retail who signed off on the brief explanation ) actually explain my extensive bill. Cheers from a very frustrated customer (rarely complain but when it feels like I’m being misled I have to raise it) . Bill W
Recently advised of an increase to your gas! A few days later advised of a decrease of your electricity. The gas increase is greed and your alleged reduction in power is a magicians trick! You reduce power a cent and then reduce the solar feed in tariff a couple of cents whilst at the same time increase the daily charge, yea power went down, but everything else went up! You must think your customers are idiots!!!
Why after having Intellihub metering on behalf of origin confirm that my solar is in fact sending almost triple the amount of power that I have used back to the grid but my app still shows zero feedback.
Why is it when I call origin day after day I can never speak to the person in charge of my case.
Why didn’t I get my solar installed by Bobs backyard solar installation, I believe a back yard job would be more professional than what I am receiving from the so called energy experts that are currently taking my money.
Because they choose to think their customers are idiots and would settle for a mediocre service. I have transferred to a community based service with great reviews and ratings. Not the 1.9 ratings this circus has. Dump this awful service.
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|Services Provided||Electricity, Gas and Solar Feed-In Tariffs|
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