2Original Mattress Factory

Original Mattress Factory

 Verifiedomf.net.au🏆 2024 Award
2Original Mattress Factory
4.6

729 reviews

PositivevsNegative
91% · 66163 · 9%

Reviews

729 reviews
Sergio
SergioSouth East Queensland, QLD
  Physical store

This is perfect great product

Love the whole helpful, sales person was really helpful made the store walk-through easy Show reply
Tarlee
TarleeAU2 posts
  Physical store

Perfect service

Perfect service from Roxy. Been few different shops over past few weeks to look and come back to Roxy due to customer service. If want good friendly service go there, as few shops these days lack that genuine customer skills. Made all family welcome. Show reply
Tibor Herceg
Tibor Herceg3 posts
  Physical store

The best in store service

Very happy with the staff who helped us out to no end very friendly and very helpful. Thank you. Show reply
Stephen s.
Stephen s.Illawarra, NSW
  Online store

Great service!!

Service was great. Michelle was very engaging. We shopped around and went back to Omf. Show reply
James
James
  Physical store

Great

Great amazing fantastic job of the mattress for my back Show reply
Jenny thomas
Jenny thomasCentral Queensland, QLD
  Physical store

Bamboo pillow case protector

Thanks Karen for your great service, came into buy another set of bamboo jersey pillow protector this is the second pair l have brought, l also brought the matress protector and its what it said nothing gets through to the matress water ,blood pillow cases the same great product Show reply
M Morrow
M MorrowSydney, NSW
  Physical store

Heather was amazing!

My partner and I visited the Morayfield store on Boxing Day hunting for a new bed frame. Heather was professional, friendly and answered all my concerns and questions. She even called my local store in Sydney to help out with my possible purchase. After bad experiences with other bed stores I’d highly recommend to go see Heather at OMF Morayfield! Show reply
DES C.
DES C.
  Physical store

great product and top service

My wife and I have just down sized to an apartment. We are in our eighties and we decided to buy an adjustable bed. We visited several stores and then we meet Karen from OMF in Canelands Mackay. Karen was so friendly and helpfull, we felt at ease with her from the start. We were hesitant to buy OMF products because they were so much cheaper than the other stores. We trusted Karen and on her advise we bought two adjustable OMF beds. The beds arrived on time and everything promised happened. We were impressed with the quality of the product and from day one we had great night sleeps. I have no hesitation of recommending this product. If you want top service ask for Karen in Canelands store
Des Mackay Show reply
Hannah
Hannah
  Physical store

Excellent staff!

Karen is an amazing staff. She assisted us and attended our needs. Show reply
Joshua K.
Joshua K.
  Physical store

Tam was amazing

Tam great service at Northlakes, she was wonderful and helpful and very knowledgeable. Can’t thank her enough to be honest thank you Tam. From Josh with Austin Show reply
Jack
JackBrisbane5 posts
  Physical store

WOW WOW WOW

Visisted MacGregor store Thursday with the purpose of just looking & then moving to the next bed outlet. Lachlan was so good at explaining & wasn't pushy in any way. Everything was there, that there was no need to leave the store. Plenty of beds to trial. I knew we were getting great service & Lachlan was able to "sharpen the keyboard". Also, that they are an Australian manufacturer cinched the deal. My son 23, made a choice . We had to go back Sunday as my son changed his mind. Lachlan was still great & nothing was too much trouble. In fact we ended up spending more. Beds are competitively priced don't confuse yourself shopping around just head straight to OMF McGregor for a great deal. Show reply
Annette
Annette2 posts
  Physical store

Service above and beyond

Excellent products and exceptional service where staff followed and offered support and assistance. Show reply
Nadia T
Nadia THunter Region, NSW
  Physical store

Great customer service

Today hubby and I had the pleasure of visiting the Bennetts Green store and being assisted by a very happy friendly and helpful assistant by the name of Rachel. She listened to what we wanted and made several selections and gave us plenty of time to try out each mattress without rushing us. Thanks Rachel and we can’t wait for the new mattress to arrive Show reply
Doug
Doug
  Physical store

Stuart is a wonderful salesman - and very patient!

We went into the store to purchase 2 mattresses. Stuart served us and was very helpful even in the face of my “energetic” and talkative husband. We ended up purchasing three mattresses and a bed frame. It was helpful to be escorted around the shop to where we need to be. We are very satisfied with the products we purchased. Show reply
Mick
MickSouth East Queensland, QLD2 posts
  Physical store

Best nights sleep I have had for a long time

Believe it or not , I am 64 and have never before brought a new mattress. Heather at Morayfield OMF was great. Straight to the point. No overselling. Would definitely recommend. There was another sales assistant there as well. Sorry, I did not get her name. She was also friendly and helpful as well. I did not bother to do any comparison shopping at other stores. Very happy. Thank you !!!!! Show reply
Michael
Michael
  Physical store

Great service

Amanda and Helen were great. They were able to help us create a package before Christmas which was greatly appreciated Show reply
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Genevieve
GenevieveNew South Wales
  Physical store

Happy Chappy

I was served by Donna at Bennetts Green. She greeted me in a friendly and timely matter. She was very helpful, gave me enough space to make a decision and she. Show reply
KMWest
KMWestSouth East Queensland, QLD
  Physical store

Excellent job!!

Kirsty was knowledgeable, informative and very patient. She was great help in finding a new bed to reduce our back pain and sleeping problems.
Stephen Deacon
Stephen DeaconSydney, NSW2 posts
  Physical store

Chris is so helpful

Chris was great with expert knowledge, very friendly demeanour, and very courteous. Show reply
Maureen
MaureenThe Mallee, VIC7 posts
  Online store

Mildura

Terrible store Needs overhaul and better Staff
Will Never recommend them
Wish I never walked in, once bitten
I learn Fast
Original Mattress Factory
Original Mattress Factory   DM   
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Sue S
Sue S
  Physical store

Very comfy bed

Very comfy bed, purchased from shop in Gympie, both staff were extremely helpful and had great mannerisms. Would definitely recommend. Show reply
Kris
Kris2 posts
  Physical store

Excellent customer service

Very friendly staff member and helpful answering our questions. She has good knowledge of the products. Will be recommending others. Show reply
Kim
Kim
  Physical store

Great customer service !!

Emma was knowledgeable and patient . She helped us choose the right mattress . Good job Emma thank you . Show reply
Alan and Kathy Maclean
Alan and Kathy MacleanCentral Queensland, QLD
  Verified Physical store

Happy with our purchase, Mattress seems perfect

We needed to replace our mattress so thought first place to Visit would Be OM Factory Mackay, Karen was our Sales assistant and she was wonderful. We were having difficulties in Deciding so she gave us examples of our situation to help us with our decision.. Thankyou Karen you were wonderful and helpful putting through our request for Interest fee Credit Line card.. Show reply
Chris W.
Chris W.2 posts
  Physical store

A tick in every box

We have recently moved to the Gympie area.
We'd chosen a mattress at another large multi department retailer.
Gympie store had no stock and couldn't supply for at least two weeks.
At the Gympie OMF store we were met by Anna who had a knowledge of beds and matching yourself to the correct bed I didn't know existed. All of her suggestions made sense and the mattress we purchased is like sleeping on a cloud.
Thanks Anna. Show reply
Bec
Bec
  Physical store

New mattress/bases

Bought mattress & base on separate occasions in last month at Auburn Store. Both times great service. Thanks, Olga, for being so knowledgeable about products. Mattress is great & sleeping better. Show reply
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Stuart P.
Stuart P.
  Physical store

OMF Gympie

Always get a great price during sales, staff is as Lao very helpful Show reply
Adam
AdamWide Bay-Burnett, QLD
  Physical store

Excellent service

Thank you OMF Bundaberg. A seamless pleasant experience purchasing a new mattress for the guest room. Respected our budget and gave us the detailed options in that range. Well done Kevin. Show reply
Lesley Beltran
Lesley Beltran
  Physical store

Exceptional service, great mattress

I dropped into OMF Tamworth store, and was given a great welcome and served efficiently. I didn't get any pressure and Helen allowed me to discuss needs for a matress for my van. I spend a lot of time, travelling and the mattress I've chosen with the ladies guidance, is perfect. Service is outstanding. Thanks Therese and Helen, the easiest purchase ever. Show reply
Katrina Morley
Katrina Morley2 posts
  Physical store

Excellent staff

Was only going in to look around, walked out with a new mattress. Stuart was really funny and knowledgeable and he was the main reason I purchased that day. Show reply
Lisa and Shane
Lisa and ShaneSouth East Queensland, QLD
  Physical store

King sized bed finally!

We purchased our first King size bed at the Bundall store. Lina was amazing! She showed us several options after letting her know what we are looking for and then gave us the time to choose the best bed for us. We love our new bed and can’t thank Lina enough for her patience and insight! Show reply
Brad and Kelly Allen
Brad and Kelly AllenSydney, NSW
  Physical store

Great service and product

Love our new bed
The service was great happy to help and make it happen, even help with putting it on the Ute.
Only problem is the store is hidden and you could walk straight past as we almost did Show reply
Janelle
Janelle
  Physical store

Best night sleep

Went to see Helen at Logan store helpful knowledgeable and made it super easy to choose the right mattress, best sleep in forever no more sore back or hips love it Show reply
Sammy
SammyWide Bay-Burnett, QLD
  Verified Physical store

Service and product 10 out of 10

The service was 10 out of 10 very helpful lots of knowledge wasn’t pushy and the mattress is amazing thanks heather definitely will be back Show reply
Samantha
Samantha
  Physical store
De-koda wright
De-koda wrightWide Bay-Burnett, QLD
  Physical store

Amazing costumer service

Can’t thank Donna D for her amazing costumer service and catering to my needs in such sort time thank you :) Show reply
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Shelley
ShelleySydney Surrounds, NSW5 posts
  Physical store

Came at the right time

Our original mattress had finally decided to die, I rang OMF and found out the mattress was under warranty. I spoke to Sam at the Tuggerah store and he was fantastic, I was able to get a brand new mattress to the value of my old one, which wasn’t cheap. I now have a brand new mattress and it is heavenly. Sams knowledge of his products was second to none. Thankyou OMF for out standing product and Service. They delivered the mattress on time and took away the old one. Show reply
Peterscott
PeterscottCanberra 2600, ACT
  Physical store

I love my mattress!

Bought a mattress from OMF in Canberra. Thanks to Emma at OMF for helping me choose. 3 months in and I'm loving my mattress!! Show reply
JJB
JJBSouth East Queensland, QLD2 posts
  Physical store

Just what we needed!

Great Sales Woman, ease of transaction, happy all round. Would recommend. Show reply
LPD
LPDSydney, NSW
  Physical store

Buying a mattress

We went into the Penrith store today and bought a mattress in a box. Lynne that served us was very helpful. I would recommend this store Show reply
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